Unable to search a course in Learning Manager
Issue
A learner is unable to search a course in Learning Manager.
Scenario 1: Enrollment is through a higher Learning Object
Summary
There are scenarios, where, a learner searches a course and the course is not listed. But if the learner has enrolled for a Learning Program/Certification, then the learner is able to view the course inside the Learning Object.
Why does this happen?
In Learning Manager, when a learner is enrolled through a Learning Program/Certification, the enrollment for that course is through the Learning Program/Certification.
Therefore, the learner is not able to search for the stand-alone Courses under My Learning.
However, the learner cannot view the courses inside the Learning Program/Certification.
Scenario 2: Learner does not have access to the Catalog that contains the Course.
Summary
A learner is unable to search courses in the Catalog or the Learning Dashboard.
Why does this happen?
This issue occurs if:
- The learner is not a part of the Catalog that contains the course OR
- The course is not a part of the Catalog that the Learner has access to.
Resolution
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Log in as administrator.
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Click Catalog and browse to the catalog that contains the course.
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Click Share Internally or Content (depending upon the scenario mentioned above).
Share the catalog internally
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Review the scenarios below:
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Learner is not part of the catalog
To share the catalog, click Add, and add the user group that the user is a part of. Click Save.
Add the user group
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Course is not a part of the Catalog
In the Content section, click Add Content and select the course that you need to add to the catalog.
Add content to the course
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