How to reset application preferences?

Windows

  1. To open the Run dialog, press the Windows + R keys.
  2. Type **%APPDATA%\\..\\Local\\Adobe\\Learning Manager 1.0** and press Enter.
  3. Delete the files named preferences.json and preferences.xml.

Mac OS X

  1. Open Finder.
  2. To open the Go To folder dialog, Press Cmd + Shift + G keys.
  3. Type **~/Library/Application Support/Adobe/Learning Manager 1.0** and press Enter.
  4. Delete the files named preferences.json and preferences.xml.

How to find application logs?

Windows

  1. To open the Run dialog box, Press Windows + R keys.
  2. Type **%TEMP%\\elthor** and press Enter.
  3. Sort the folders by the Date Modified and open the most recent folder. This folder contains the latest application logs.

Mac OS X

  1. Open Finder.
  2. To open the Go To Folder dialog box, press Cmd + Shift + G keys.
  3. Type “/var/folders” (without quotes) and press Enter.
  4. Search for “elthor” in the search bar and open the folder.
  5. Sort the folders by the **Date Modified **and open the most recent folder. This folder contains the latest application logs.

How to enable advanced logging?

Windows

  1. To open the Run dialog, press Windows key + R.****
  2. Type “%APPDATA%\…\Local\Adobe\Learning Manager 1.0” (without quotes) and press Enter.****
  3. Take a backup of file preferences.json, and then open it in a text editor.****
  4. Search for the key debugMode and change the value property of this key to “true” (without quotes).

Mac OS X

  1. Open Finder.
  2. To open the Go To Folder dialog, press Cmd + Shift + G.
  3. Type “~/Library/Application Support/Adobe/Learning Manager 1.0” (without quotes) and press Enter.
  4. Take a backup of file preferences.json, and then open it in a text editor.
  5. Search for the key debugMode and change the value property of this key to “true” (without quotes)

How to set webcam / microphone permissions on Mac OS X Mojave?

  1. Click System Preferences icon in Dock.
  2. Click Security & Privacy > Privacy.
  3. Click Webcam and Microphone options and ensure that Adobe Learning Manager check box is selected. If you do not see Adobe Learning Manager listed, first install and launch Adobe Learning Manager desktop application.

How to clean up Adobe Learning Manager for desktop updates cache?

Windows

  1. To open the Run dialog, press Windows key + R.
  2. Type **%APPDATA%\\..\\Local\\Adobe\\Learning Manager 1.0** and press Enter.
  3. Delete the folder named updates.

Mac OS X

  1. Open Finder.
  2. To open the Go To Folder dialog, press Cmd + Shift + G.
  3. Type **~/Library/Application Support/Adobe/Learning Manager 1.0** and press Enter.
  4. Delete the folder named updates.

How to clean up Adobe Learning Manager for desktop temp folder?

Windows

  1. To open the Run dialog, Press Windows key + R.
  2. Type “%TEMP%” (without quotes) and press Enter.
  3. Delete the folder named “elthor”.

Mac OS X

  1. Open Finder.
  2. To open the Go To Folder dialog, press Cmd + Shift + G keys.
  3. Type “/var/folders” (without quotes) and press Enter.
  4. Search for “elthor” in the search bar.
  5. Delete the folder named “elthor”.

How to locate Adobe Learning Manager for desktop projects?

Windows

  1. To open the Run dialog, press Windows key + R.
  2. Type “~/Documents/My Adobe Learning Manager Projects” (without quotes) and press Enter.
  3. You or your Adobe Learning Manager administrator might have changed the default projects folder location. Contact your administrator for more help to locate and clean up projects.

Mac OS X

  1. Open Finder.

  2. To open the Go To Folder dialog, press Cmd + Shift + G keys.

  3. Type “~/Documents/My Adobe Learning Manager Projects” (without quotes) and press Enter.

    You or your Adobe Learning Manager administrator might have changed the default projects folder location. Contact your administrator for more Help to locate and clean up projects.

How to clean up previous installations of Adobe Learning Manager desktop app?

Windows

  1. To open the Run dialog, press Windows keys + R.
  2. Type regedit and search “HKEY_LOCAL_MACHINE \SOFTWARE\Classes\Installer\” (without quotes) or “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\” (without quotes) and press Enter.
  3. Find the folder named Adobe Learning Manager and find the previous installation. Delete the registry entry. You can find the key by pressing the F3 key.

Mac OS X

Move the files from the following path “/Applications/Adobe Learning Manager/Users/Shared/Adobe/Learning Manager Assets/1.0” to trash and then empty the trash.

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