L1 feedback form
The Level 1 (L1) feedback feature in Adobe Learning Manager allows learners to share their feedback after completing a course or learning path. This feedback helps administrators evaluate course quality, instructor effectiveness, and overall learning experience.
Administrators can now create and manage multiple, reusable feedback forms and assign them to specific courses and learning paths.
The feature provides greater flexibility by allowing administrators to:
- Create reusable feedback forms
- Customize feedback for different courses or learning paths
- Assign tailored forms as needed
The L1 Feedback Report and the Feedback Report (Custom Report) now include two new columns: Feedback Form Name and Feedback Version. These columns provide details about the feedback forms used.
Create L1 feedback form
Administrators can create multiple L1 feedback forms at the account level and assign the right form to a course, learning path, or certification.
To create an L1 feedback form:
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Log in to Adobe Learning Manager as an administrator.
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Select Feedback forms.
Administrator homepage displaying the Feedback forms option to create and manage feedback forms -
Select Add form.
Feedback forms screen displaying Add form button to create the Feedback forms -
Choose the Default template language, then select Save.
Add a new template prompt showing option to select the default language -
Type the form title and description.
Add Feedback form page displaying option type the Form Title and Form Description -
From the Add Question menu, select a question type from the following:
a. Free Text: Allows learners to provide answers in their own words.
- Type your question in the Question text field.
- To make the question mandatory, select the Mandatory toggle.
Add a Free Text question to the feedback form
b. Numerical Scale/NPS: Learners can rate their course satisfaction or likelihood to recommend the course using a numeric scale (typically 1 to 10).
- Type your question in the Question text field.
- Select the rating range (1 to 10).
- To make the question mandatory, select the Mandatory toggle.
Add a Numerical/NPS Scale question to the feedback form
c. Likert Scale: Learners can specify how much they agree with a statement, from Strongly Disagree to Strongly Agree.
- Type your question in the Question text field.
- To make the question mandatory, select the Mandatory toggle.
Add a Likert Scale question to the feedback form
d. Course Effectiveness Score: A scale to measure how effectively a course influences learners, using a relative rating system.
- A pre-defined question with a Likert scale from 1 to 10 will be added to the feedback form.
- You can add only one Course Effectiveness Score question, and it cannot be edited
Add Course Effectiveness Score question to the feedback form
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Select Save. You can view the created forms in the Feedback Forms section.
Preview the feedback form
You can preview the feedback form by selecting Preview in English (United States). If you’ve created the form in multiple languages, you can also preview it in each respective language. View this section to learn how to add feedback forms in other languages.
Feedback forms screen displaying Preview option to view the feedback form in the default language
Add feedback forms in other languages
Create translations for the questions in the feedback form across multiple languages. However, you can only add or remove questions in the default language (such as English). For other languages, you can only translate the questions that were initially added in the default language. It is not possible to add or remove questions directly in the translated versions.
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Select Add New Language in the feedback form.
Add a new language version to the feedback form -
Choose the desired language and select Save.
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Navigate to the tab for the language you added.
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Select Translate next to each question to add your translation.
Feedback form screen displaying the Translate option to translate the questions into the respective languagesnote note NOTE The Course Effectiveness Score question translates automatically. -
After adding the translations, select Save.
Set a feedback form as default
Administrators can establish a default feedback forms for self-paced, classroom, virtual classroom, and blended courses. Once a default form is set, it is automatically applied to all newly created courses. Learners will see this form after completing any course. Administrators can choose to assign a different feedback form for specific courses if needed.
Feedback forms screen displaying option to set the default feedback form
Configure learner feedback settings
Administrators can configure the following settings in the Learner Feedback section:
- Enable form to capture learners’ feedback for this Course: Enable this option to collect feedback from learners for the course. When enabled, learners will be prompted to provide feedback after completing the course.
- Form setting: When enabled, the feedback form automatically opens for learners immediately after they complete the course, making it easier to collect timely feedback.
Learner Feedback screen displaying the learner feedback settings
Change the default feedback form of a course
The default feedback form applies to all courses. As an administrator, you can either create a new form or choose one from the existing list. To change the default feedback forms, learner feedback must be enabled for this course.
To change the default feedback form:
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Select Courses on the administrator homepage.
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Select any course on the Course section.
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Select View Course, then select Learner feedback.
Learner Feedback screens shows the Edit option to change the form -
Select Edit in the Learner feedback section,.
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Select Change form.
Learner Feedback screens shows the Change form option to change the feedback form for the course -
Choose another feedback form from the menu or select Start with a blank form to create a new one.
Add a form screen displaying the option to select from the available template or create new form -
Select Save to apply your changes.
If a course is using the default feedback form and the default form is updated at the account level, all such courses will automatically reflect the new form. However, if an administrator changes the form or assigns a new form at the course level, future changes to the default form will not impact that course’s feedback form.
The instance will use the course-level feedback form as its default. If an administrator changes the feedback form at the course level, it will not affect the form already set at the instance level. However, any new instance created after the change will use the updated course-level feedback form by default.
Follow the same steps to change the default feedback forms for a Learning Path.