Unable to assign a badge
Issue
Even after completing a course or training, a badge does not get awarded as expected.
Description
After a learner completes a Course/Learning Program/Certification, the badge does not get awarded to the learner.
Cause
The badge that is assigned to the Learning Object is added after the learner has completed the Learning Object.
In the earlier version, a badge could not be added later, if there was no badge assigned to a Learning Object at the time the learner completed the Learning Object.
In current versions, the feature is available.
Resolution
If a learner experiences the issue, try the steps below:
Course/Learning Program
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Log in as administrator.
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Open the relevant Learning Object (Course/Learning Program).
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Click Instances > Badge.
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Remove the badge from the Learning Object and click Save.
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Reassign the badge to the Learning Object and click Save.
This step will assign the badge to all learners enrolled for the Learning Object.
Certification
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Log in as Admin.
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Open the Certification.
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Click Overview > Badge.
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Remove the badge from the Certification and click Save.
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Reassign the badge to the certification and click Save.