DocumentationLearning Manager

Feedback report

Last update: Tue Nov 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Overview

The Feedback report in Adobe Learning Manager collects both Level 1 (learner feedback) and Level 3 (manager feedback) after learners complete the learning objects. This report presents a structured overview of both subjective and objective responses from learners and their managers.

The report tracks learner details such as name, email, feedback form name, version, and language, and captures responses to administrator-defined questions. It also records the learner’s selection for each question (for example, Strongly Agree, Agree, or Disagree).

Purpose and benefits

  • Provides actionable insights to improve the course quality and overall learning effectiveness.
  • Refine navigation, pacing, and delivery methods based on direct user feedback.

Use cases

  • Identify content issues quickly: Administrators can spot low ratings or repeated negative comments and update the learning objects without waiting for support tickets or escalations.
  • Measure training effectiveness: Teams can compare learner feedback across multiple courses or versions to understand which learning objects are performing well and which may need to rework.
  • Track learner engagement with feedback forms: Administrators can see how many learners are answering or skipping questions, helping them refine feedback forms to improve response quality and completion rates.

How to download the Feedback report

  1. Log in to Adobe Learning Manager as an administrator.

  2. Select Reports from the left navigation menu.

    The Administrator homepage shows the Reports option highlighted for downloading reports

  3. Select Custom Reports within Reports and then select Excel Reports.

  4. Select Feedback Report.

    Custom Reports section shows the option to select Feedback Report to access learner and manager feedback data

  5. Select All Trainings or Selected Trainings, and the date range. If you select the second option, you can add up to a maximum of 10 courses or Learning Paths and generate their feedback report. Additionally, you can generate the report for up to one year.

    Configure the Feedback Report by selecting the training scope, setting the date range, and choosing the translation option before downloading

  6. Select the language to translate the L1 feedback to. Objective questions and their responses are translated into the selected language when that language version is explicitly defined. Only the subjective questions that are explicitly defined in the selected language appear in the report. Responses to subjective questions would be in the original response language.

  7. Select Download to download the report.

What does the Feedback report contain

The following are the default columns in the Account-level report:

Column
Description
Type of Feedback
Indicates whether the feedback is from the learner (L1) or the manager (L3)
User Name
Name of the learner who completed the training
User Email
Email address of the learner
Training Id
A system-generated unique identifier assigned to each Learning Object (course, certification, or learning path)
Training Name
Name of the learning item for which feedback is submitted
Training Instance
Instance name of the training (for multi-instance courses)
Training Type
Type of training (Course, Certification, Learning Path)
Type of Feedback Form
Type/category of the feedback form used (for example, Blended Courses, Self Paced Courses, and Classroom courses)
Feedback Form Name
Name of the feedback form
Feedback Version
Version number of the feedback form
Current Manager
Name of the learner’s manager
Current Manager Email
Email address of the learner’s manager
Date of Completion
The date when the learner completed the training
Date of Feedback
The date when the learner submitted the feedback
L1 Feedback Original Language
The language in which the learner originally submitted the L1 feedback
L3 Likert Scale Question 1
Measures the learner’s post-training performance using a rating scale
L3 Likert Scale Response 1
Manager’s response to this Likert-scale question
L3 Free Text Question 1
Free-text question added to the L3 feedback form for managers; can be configured as optional or mandatory
L3 Free Text Response 1
The manager’s response to that free-text question

The following columns appear in the Account-level report based on the four types of questions added to the feedback form:

Column
Description
Course Effectiveness
The predefined course-effectiveness question displayed in the form
Course Effectiveness Answer
The learner’s response to the course-effectiveness question
NPS Question 1
First Net Promoter Score question
NPS Range 1
Rating scale used (e.g., 0 to 10)
NPS Answer 1
Learner’s rating for NPS Question 1
Likert Question 1
First Likert-scale question
Likert Answer 1
Response to Likert Question 1
Text Question 1
First open-ended/text question in the form
Text Answer 1
Learner’s response to Text Question 1
NOTE
The Account-level report also includes any active fields configured for learners.

Download learning object level report

To download the Learning Object level report:

  1. Log in to Adobe Learning Manager as an administrator.
  2. Select Courses from the left navigation menu.
  3. Select any course and then select View Course.
  4. Select L1 Feedback.
  5. Select Export Report and then select OK.

The following columns appear in the Learning Object level report:

Column
Description
Learner
Name of the learner
Email
Learner’s email address
Feedback Form Name
Name of the feedback form
Feedback Version
Version number of the feedback form
Learner Language
Language selected by the learner
NOTE
The Learning Object level report also includes the questions added to the feedback form. Each question appears as a column header, and the learner’s responses to those questions are displayed in the corresponding rows below.
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