Exclusion reasons

Last update: April 7, 2025

CREATED FOR:

  • Intermediate
  • User
Exclusion reasonError codeChannelExplanation
RuntimeDispatchError050301All ChannelsGeneric exclusion event for any Runtime dispatch error.
RuntimeRenderingError050302All ChannelsGeneric exclusion event for any Runtime rendering error.
NamespaceErrorForExperimentation050017All ChannelsAn exclusion event is generated when Namespace in Experiment is different from the namespace of the profile.
ExperimentationHoldoutExclusion050018All ChannelsThis exclusion event is generated when the qualified Treatment for an Experiment is “Holdout”.
ExcludedForControlRules050002All ChannelsThis exclusion event is generated when delivery of the current message results in violation of control rules, e.g. the number of emails allowed in one month.
DirectMailNoVariantDefined050062DirectMailAn exclusion event is generated when in direct mail variant is not defined.
DirectMailNoMessageFoundForTreatment050061DirectMailAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
EmailNoConsent050101EmailAn exclusion event is generated when the user has opted out of receiving Marketing emails.
Suppressed050107EmailExclusion due to one of the Suppression reasons.
EmailSuppressed050102EmailAn exclusion event is generated when the target email is suppressed.
DomainSuppressed050105EmailAn exclusion event is generated when the domain of the targeted email is suppressed.
NotAllowed050108EmailAn exclusion event is generated when the allowed list is enabled and the targeted email is excluded from the allowed list.
EmailNotAllowed050103EmailAn exclusion event is generated when the allowed list is enabled and the targeted email is excluded from the allowed list.
DomainNotAllowed050106EmailAn exclusion event is generated when the allowed list is enabled and the domain of the targeted email is excluded from the allowed list.
EmailNoSubscriberIdFoundInProfile050025EmailAn exclusion event is generated when subscriberId is not found in the profile for a subscription email.
EmailNoAddressFoundInProfile050020EmailAn exclusion event is generated when the email address is not found in the execution address.
EmailNoAddressDefinedInPreset050021EmailAn exclusion event is generated when the execution address is not defined in the configuration.
EmailNoVariantDefined050026EmailAn exclusion event is generated when no variant is defined in the email message.
EmailNoMessageFoundForTreatment050027EmailAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
EmailMalformedAddress050024EmailAn exclusion event is generated when the email contains a malformed address.
InAppNoVariantDefined050041InAppAn exclusion event is generated when no variant is defined for InApp message.
InAppNoMessageFoundForTreatment050042InAppAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
PushNoTokenFoundInProfile050030PushAn exclusion event is generated when the profile does not have push tokens.
PushNoValidTokenFoundForApps050031PushAn exclusion event is generated when no valid token is found for the targeted apps in the configuration.
PushMalformedProfile050034PushAn exclusion event is generated when pushNotificationDetails in the profile is malformed.
PushNoConsent050111PushAn exclusion event is generated when the user has opted out of marketing push notifications.
PushNoApplicationDefinedInPreset050033PushAn exclusion event is generated when the configuration does not contain any application to target.
PushNoVariantDefined050035PushAn exclusion event is generated when no variant is defined.
PushNoMessageFoundForTreatment050036PushAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
SMSNoConsent050104SMSAn exclusion event is generated when the user has opted out of marketing SMS.
SMSFromNumberNotDefinedInPreset050152SMSAn exclusion event is generated when “FromNumber” is not defined in the configuration.
SMSNoToNumberDefinedInProfile050153SMSAn exclusion event is generated when “ToNumber” is not defined in the configuration.
SMSNoVariantDefined050154SMSAn exclusion event is generated when no variant is defined.
SMSNoMessageFoundForTreatment050155SMSAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
WebNoVariantDefined050041WebAn exclusion event is generated when no variant is defined for a web message.
WebNoMessageFoundForTreatment050042WebAn exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
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