If opt-in or opt-out keywords are not provided, standard consent messages are used to honor user privacy. Adding custom keywords automatically overrides the defaults.
Default keywords:
- Opt-In: SUBSCRIBE, YES, UNSTOP, START, CONTINUE, RESUME, BEGIN
- Opt-Out: STOP, QUIT, CANCEL, END, UNSUBSCRIBE, NO
- Help: HELP
Configure API credentials for SMS
To configure Infobip with Journey Optimizer, follow these steps:
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In the left rail, browse to Administration
>Channels and select the API Credentials menu. Click the Create new API credentials button. -
Configure your SMS API credentials, as detailed below:
accordion List of SMS credentials for configuration table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2 7-row-2 8-row-2 9-row-2 10-row-2 11-row-2 12-row-2 13-row-2 14-row-2 15-row-2 16-row-2 17-row-2 18-row-2 Configuration fields Description SMS vendor Infobip Name Choose a name for your API Credential. API base URL and API key Access your web interface homepage or the API key management page to find your credentials. Learn more in Infobip Documentation Opt-In Keywords Enter the default or custom keywords that will automatically trigger your Opt-In Message. For multiple keywords, use comma-separated values. Opt-In Message Enter the custom response that is automatically sent as your Opt-In Message. Opt-Out Keywords Enter the default or custom keywords that will automatically trigger your Opt-Out Message. For multiple keywords, use comma-separated values. Opt-Out Message Enter the custom response that is automatically sent as your Opt-Out Message. Help Keywords Enter the default or custom keywords that will automatically trigger your Help Message. For multiple keywords, use comma-separated values. Help Message Enter the custom response that is automatically sent as your Help Message. Double Opt-In Keywords Enter the keywords which trigger the double opt-in process. If a user profile does not exist, it is created upon successful confirmation. For multiple keywords, use comma-separated values. Learn more about the SMS Double Opt-in. Double Opt-In Message Enter the custom response that is automatically sent in response to the double opt-in confirmation. Principal Entity ID Enter your assigned DLT principal entity ID. Content Template ID Enter your registered DLT content template ID. Validity Period Enter the message validity period in hours. In the event that messages cannot be delivered within this timeframe, the system will make additional attempts to resend them. The default validity period is set to 48 hours. Callback Data Enter the additional client data that will be sent on the Notify URL. Inbound Number Add your unique inbound number. This allows you to use the same API credentials across different sandboxes, each with its own inbound number. Custom Inbound Keywords Define unique keywords for specific actions, e.g. DISCOUNT, OFFERS, ENROLL. These keywords are captured and stored as attributes in the profile, allowing you to trigger a streaming segment qualification within the journey and deliver a customized response or action. Default Inbound Reply Message Enter the default reply that is sent when a end user sends an inbound SMS that does not match any of the defined keywords. -
Click Submit when you finished the configuration of your API credentials.
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In the API Credentials menu, click the bin icon to delete your API credentials.
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To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.
After creating and configuring your API credential, you now need to create a channel configuration for SMS and MMS messages. Learn more
Configure API credential for RCS
RCS messaging is supported in Adobe Journey Optimizer through Infobip using the Custom SMS Provider feature. This enables the delivery of rich, interactive messages via verified business profiles, incorporating elements such as carousels, buttons, and multimedia content.
➡️ Explore how Infobip supports RCS in Infobip documentation
To enable RCS messaging with Infobip, new API credentials must be configured via a Custom SMS Provider. Existing Infobip SMS credentials are not compatible, as RCS requires a distinct payload format.
To configure RCS with Infobip:
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Register Your Business for RCS via Infobip
Begin by completing the RCS onboarding and registration process within the Infobip platform. This involves setting up your RCS sender profile and ensuring your account is RCS-enabled. Learn more in Infobip documentation
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Create an SMS Webhook
Configure a custom SMS webhook in Journey Optimizer. This webhook will be responsible for handling delivery receipts, inbound RCS messages, and status updates from Infobip’s platform.
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Create API Credential using Custom as SMS vendor
Create a new API credential within Journey Optimizer, selecting “Custom” as the SMS provider. Use the appropriate RCS endpoint authentication method, base URL, and headers.
After creating and configuring your API credential, you now need to create a channel configuration for your RCS messages. Learn more