Configure Infobip provider sms-configuration-infobip

In the left rail, browse to Administration > Channels and select the API Credentials menu. Click the Create new API credentials button.

Configure your API credentials, as detailed below.

• SMS vendor: Infobip.

• Name: choose a name for your API Credential.

• API base URL and API key: access your web interface homepage or the API key management page to find your credentials. Learn more in Infobip Documentation.

• Opt-In Keywords: enter the default or custom keywords that will automatically trigger your Opt-In Message. For multiple keywords, use comma-separated values.

• Opt-In Message: enter the custom response that is automatically sent as your Opt-In Message.

• Opt-Out Keywords: enter the default or keywords that will automatically trigger your Opt-Out Message. For multiple keywords, use comma-separated values.

• Opt-Out Message: enter the custom response that is automatically sent as your Opt-Out Message.

• Help Keywords: enter the default or custom keywords that will automatically trigger your Help Message. For multiple keywords, use comma-separated values.

• Help Message: enter the custom response that is automatically sent as your Help Message.

• Double Opt-In Keywords: enter the keywords which trigger the double opt-in process. If a user profile does not exist, it is created upon successful confirmation. For multiple keywords, use comma-separated values.

• Double Opt-In Message: enter the custom response that is automatically sent in response to the Double Opt-In confirmation.

• Principal Entity ID: enter your assigned DLT principal entity ID.

• Content Template ID: enter your registered DLT content template ID.

• Validity Period: enter the message validity period in hours. In the event that messages cannot be delivered within this timeframe, the system will make additional attempts to resend them. The default validity period is set to 48 hours.

• Callback Data: enter the additional client data that will be sent on the Notify URL.

• Inbound Number: add your unique inbound number. This allows you to use the same API credentials across different sandboxes, each with its own inbound number.

• Custom Inbound Keywords: define unique keywords for specific actions, e.g. DISCOUNT, OFFERS, ENROLL. These keywords are captured and stored as attributes in the profile, allowing you to trigger a streaming segment qualification within the journey and deliver a customized response or action.

• Default Inbound Reply Message: enter the default reply that is sent when a end user sends an inbound SMS that does not match any of the defined keywords.

Click Submit when you finished the configuration of your API credentials.

In the API Credentials menu, click the bin icon to delete your API credentials.

To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.