Configure a custom provider (Beta) sms-configuration-custom
To send messages in Journey Optimizer using a custom provider not available out of the box by Adobe (e.g., Sinch, Infobip, Twilio), follow these steps:
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In the left rail, browse to Administration > Channels and select the API Credentials menu.
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Click the Create new API credentials button.
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Configure your SMS API credentials, as detailed below:
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SMS vendor: Custom.
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Name: enter a name for your API Credential.
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Provider AppId: enter the application ID provided by your SMS provider.
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Provider Name: enter the name of your SMS provider.
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Provider URL: enter the URL of your SMS provider.
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Auth Type: select your Authorization type. Supported Authorization types are Bearer App or Basic.
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API Token: enter the API Token provided by your SMS provider.
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Provider Payload: add your provider payload, e.g.,
{"from": "+1234XXXXXX", "to": "+1374XXXXXX", "content": "This is a test message", "contentType": "TEXT"}.Make sure the payload includes
{{toNumber}},{{fromNumber}},{{message}}.
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Click Submit when you finished the configuration of your API credentials.
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In the API Credentials menu, click the bin icon to delete your API credentials.
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To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.
After creating and configuring your API credential, you now need to create a channel surface for SMS messages. Learn more
Once configured, you can leverage all out-of-the-box channel capabilities such as message authoring, personalization, link tracking, and reporting.