Get started with Mobile configuration sms-configuration

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• TL;DR: This page explains how to configure your Journey Optimizer environment to send SMS, MMS, and RCS messages by integrating a provider such as Sinch, Twilio, or Infobip, creating a webhook, and setting up a mobile configuration.

Intents:

• Integrate a Mobile messaging provider (Sinch, Twilio, Infobip, or custom) with Journey Optimizer
• Create a webhook
• Create a Mobile configuration
• Understand the prerequisites for Mobile channel configuration
• View SMS usage metrics when you purchase SMS through Adobe Journey Optimizer

Glossary:

• Provider: A third-party service (Sinch, Twilio, or Infobip) that offers Mobile messaging services independent of Journey Optimizer (product-specific)
• Custom provider configuration: The configuration used to set up additional messaging providers beyond Sinch, Twilio, and Infobip (product-specific)
• API Token and Service ID: Provider credentials required to configure the connection between Journey Optimizer and the applicable provider (product-specific)
• Mobile configuration: The configuration created after provider integration and webhook creation to enable Mobile messaging (product-specific)
• Manage SMS Subdomains permission: The permission required on the production sandbox to access and edit SMS subdomains (product-specific)

Guardrails:

• Supported providers for Mobile messaging and MMS are Sinch, Twilio, and Infobip; additional messaging providers can be configured using the custom provider configuration.
• Prior to Mobile channel configuration, you must create an account with one of these providers to get your API Token and Service ID.
• Your use of Mobile messaging and MMS services is subject to additional terms and conditions from the applicable provider; Adobe does not control, and is not responsible for, third-party products.
• To access and edit SMS subdomains, you must have the Manage SMS Subdomains permission on the production sandbox.
• These steps must be performed by an Adobe Journey Optimizer System Administrator.
• SMS usage metrics are available only if you purchase SMS through Adobe Journey Optimizer, to reconcile MO and MT volume with vendor billing.

Terminology:

• Canonical name: Mobile configuration — Acronym: n/a — variants: SMS channel configuration
• Do not confuse: “provider integration” (Sinch, Twilio, Infobip) ≠ “custom provider configuration” (additional providers)

FAQ:

• Q: Which providers does Journey Optimizer support for Mobile messaging? — Sinch, Twilio, and Infobip; additional providers can be configured using the custom provider configuration.
• Q: What do I need before configuring the Mobile channel? — An account with one of the providers to obtain your API Token and Service ID.
• Q: Who is allowed to perform the Mobile configuration steps? — An Adobe Journey Optimizer System Administrator.
• Q: What permission is required to edit SMS subdomains? — The Manage SMS Subdomains permission on the production sandbox.
• Q: How can I reconcile SMS volume with vendor billing? — If you purchase SMS through Adobe Journey Optimizer, you can view SMS usage metrics to reconcile MO and MT volume with vendor billing.