Configure Sinch provider sms-configuration-sinch

In the left rail, browse to Administration > Channels > SMS Settings and select the API Credentials menu. Click the Create new API credentials button.

Configure your SMS API credentials, as detailed below:

• SMS vendor: Sinch.

• Name: choose a name for your API Credential.

• Service ID and API Token: access the APIs page, you can find your credentials under the SMS tab. Learn more in Sinch Documentation.

• Opt-In Keywords: enter the default or custom keywords that will automatically trigger your Opt-In Message. For multiple keywords, use comma-separated values.

• Opt-In Message: enter the custom response that is automatically sent as your Opt-In Message.

• Opt-Out Keywords: enter the default or custom keywords that will automatically trigger your Opt-Out Message. For multiple keywords, use comma-separated values.

• Opt-Out Message: enter the custom response that is automatically sent as your Opt-Out Message.

• Help Keywords: enter the default or custom keywords that will automatically trigger your Help Message. For multiple keywords, use comma-separated values.

• Help Message: enter the custom response that is automatically sent as your Help Message.

• Double Opt-In Keywords: enter the keywords which trigger the double opt-in process. If a user profile does not exist, it is created upon successful confirmation. For multiple keywords, use comma-separated values. Learn more on the SMS Double Opt-in.

• Double Opt-In Message: enter the custom response that is automatically sent in response to the double opt-in confirmation.

• Inbound Number: add your unique inbound number or short code. This allows you to use the same API credentials across different sandboxes, each with its own inbound number or short code.

• Custom Inbound Keywords: define unique keywords for specific actions, e.g. DISCOUNT, OFFERS, ENROLL. These keywords are captured and stored as attributes in the profile, allowing you to trigger a streaming segment qualification within the journey and deliver a customized response or action.

• Default Inbound Reply Message: enter the default reply that is sent when a end user sends an inbound SMS that does not match any of the defined keywords.

Click Submit when you finished the configuration of your API credentials.

In the API Credentials menu, click the bin icon to delete your API credentials.

To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.

In the left rail, browse to Administration > Channels > SMS Settings and select the API Credentials menu. Click the Create new API credentials button.

Configure your MMS API credentials, as detailed below:

• SMS vendor: Sinch MMS.

• Name: choose a name for your API Credential.

• Project ID, App ID and API Token: follow the steps below to gather your MMS API credentials.

  • For Project ID and App ID: Access the Conversation API Overview page of your Sinch project on your Sinch Dashboard.
  • For API Token: Obtain the Access keys for your Sinch Project and generate a Base64 API Token out of your Sinch Project Access keys.

Click Submit when you finished the configuration of your API credentials.

In the API Credentials menu, click the bin icon to delete your API credentials.

To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.