Publish your journey publishing-the-journey

You must publish a journey to activate it and make it available for new profiles to enter it. Before publishing your journey, verify that it is valid and that there is no error. You cannot publish a journey with errors.

➡️ Discover this feature in video

Steps to publish a journey are detailed below:

  1. Before publishing your journey, verify that it is valid and that there is no error. You won’t be able to publish a journey with errors.

    • Learn how to test your journey in this page.
    • Learn how to troubleshoot your journey errors in this section.
  2. To publish the journey, click on the Publish option, located in the top right drop-down menu.

    note note
    NOTE
    If your journey is subject to an approval policy, you must request approval in order to be able to publish your journey. Learn more

When the journey is published, it is in read-only mode. When a journey is read-only, you can only modify the activity labels and descriptions, the journey’s name and the journey’s description. If you need to make more modifications to a published journey, create a new version of your journey.

When you stop a journey, it is permanently stopped: all the persons flowing in the journey are permanently stopped, and the journey stops allowing new entrances. If you need to run the journey again, you must duplicate it and publish the new journey.

IMPORTANT
If changes are made to an offer decision which is being used in a journey’s message, you need to unpublish the journey and republish it. This will ensure that the changes are incorporated into the journey’s message and that the message is consistent with the latest updates.

How-to video video

Learn how to publish a journey in this video:

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