Code-based experience prerequisites

Last update: April 7, 2025

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To be able to use code-based experience actions in Journey Optimizer and deliver code content payload that can be used by your applications, follow the prerequisites below:

  • To add modifications to your applications, you must have a specific implementation. Learn more

  • For the code-based experiences to be delivered correctly, make sure you define the Adobe Experience Platform settings detailed here.

  • To enable data to display in your code-based experience reports, make sure you follow these reporting prerequisites.

  • When creating a code-based experience channel configuration, make sure you enter a string/path or a surface URI that matches the one declared in your own implementation. This ensures that the content is delivered to the desired location inside the specified app or page. Otherwise, the changes cannot be delivered. Read more

Implementation prerequisites

Code-based experience supports any type of customer implementation as shown in the options below. You can use either a client-side, server-side or a hybrid implementation method for your properties:

You can find samples for each of the implementation method above in this section.

Delivery prerequisites

For the code-based experiences to be delivered correctly, the following settings must be defined:

  • In the Adobe Experience Platform Data Collection, make sure you have a datastream defined such as under the Adobe Experience Platform service you have the Adobe Journey Optimizer option enabled.

    This ensures that the Journey Optimizer inbound events are correctly handled by the Adobe Experience Platform Edge. Learn more

  • In Adobe Experience Platform, make sure you have one merge policy with the Active-On-Edge Merge Policy option enabled. To do this, select a policy under the Customer > Profiles > Merge Policies Experience Platform menu. Learn more

    This merge policy is used by Journey Optimizer inbound channels to correctly activate and publish inbound campaigns on the edge. Learn more

  • To troubleshoot the delivery of Journey Optimizer web experiences, you can use the Edge Delivery view within Adobe Experience Platform Assurance. This plugin enables you to inspect request calls in detail, verify whether the expected edge calls occur as anticipated, and examine profile data, including identity maps, segment memberships, and consent settings. Additionally, you can review the activities the request qualified for and identify those it did not.

    Using the Edge Delivery plugin helps you gain the insights needed to understand and troubleshoot your inbound implementations effectively.

    Learn more about Edge Delivery view