Documentation Journey Optimizer Journey Optimizer Guide

Health plan prescriptions email plan-prescription

Last update: June 5, 2026

CREATED FOR:

Experienced
Developer

On this page: Follow a personalization use case that iterates over nested profile arrays with conditional rules to build a health plan email listing prescriptions that are ready for pickup or recalled.

style

shade-box

A profile contains health plans, and each plan includes prescriptions. Prescriptions have various states, such as “ready,” “recall,” or “picked up”.

In this use case, we want to send a single email to each profile, including all prescriptions that are either ready for pick up or recalled. Click on each tab below for more information on the syntax to use to implement this use case.

Rendered Message

Hi John Doe,

Here are the prescriptions that are either ready for pick up or have been recalled:

Health Plan A

Prescription ID: pres1
Name: Medication A
State: ready
Prescription ID: pres2
Name: Medication B
State: recall

Health Plan B

Prescription ID: pres4
Name: Medication D
State: ready

HTML Template

code language-html

<p>Hi {{profile.person.firstName}} {{profile.person.lastName}},</p>
<p>Here are the prescriptions that are either ready for pick up or have been recalled:</p>
{{#each profile.plans as |plan|}}
<h3>{{plan.name}}</h3>
<ul>
   {{#each plan.prescriptions as |prescription|}}
   {%#if prescription.state = "ready" or prescription.state = "recall"%}
   <li>
      <strong>Prescription ID:</strong> {{prescription.prescription_id}}<br>
      <strong>Name:</strong> {{prescription.name}}<br>
      <strong>State:</strong> {{prescription.state}}
   </li>
   {%/if%}
   {{/each}}
</ul>
{{/each}}

Profile Data

code language-javascript

{
  "profile": {
    "person": {
      "firstName": "John",
      "lastName": "Doe"
    },
    "plans": [
      {
        "planId": "plan1",
        "name": "Health Plan A",
        "prescriptions": [
          {
            "prescription_id": "pres1",
            "name": "Medication A",
            "state": "ready"
          },
          {
            "prescription_id": "pres2",
            "name": "Medication B",
            "state": "recall"
          }
        ]
      },
      {
        "planId": "plan2",
        "name": "Health Plan B",
        "prescriptions": [
          {
            "prescription_id": "pres3",
            "name": "Medication C",
            "state": "picked up"
          },
          {
            "prescription_id": "pres4",
            "name": "Medication D",
            "state": "ready"
          }
        ]
      }
    ]
  }
}

recommendation-more-help

journey-optimizer-help