Review & approve a request approve-requests

If an approval policy applies to a journey or campaign, it needs to be submitted for approval in order to be published. To do this, the journey/campaign creator sends a request to the approver(s) defined in the approval policy and the journey/campaign gets the In review status.

If you have been selected as approver, you are notified through an email and a Journey Optimizer alert, which is accessible when clicking the bell icon on top right of the screen, in the Requests tab.

To review the journey/campaign, open it from the email or alert, and check its settings such as its audience, content or settings.
Once done, you can either approve and publish the journey/campaign, or request changes before activating it.

Approve & publish a journey/campaign approve

If a journey or campaign is ready to go live, you can approve it by clicking the Approve button.

In the window that displays, click Approve and activate to make the journey/campaign live.

Request changes to a journey/campaign changes

If changes are needed in a journey or campaign that has been sent for approval, you can send a request to the creator so that he makes the necessary changes.

To do this, click the Request changes button. In the panes that opens, provide a message detailing your request and click Send to submit your request.

After sending the request, the journey/campaign creator is notified through an email and a Journey Optimizer alert. The campaign returns to the “Draft” status. Once changes have been integrated, the journey/Campaign creator can resubmit it for approval.