DocumentationJourney OptimizerJourney Optimizer Guide

Step event field list sharing-field-list

Last update: Thu Sep 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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Step event fields are organized by category.

  • Debug information fields
  • Journey fields
  • Profile fields
  • Service event fields

For the identityMap attribute, the primary identity is defined by default as “primary = true”.

debugInfo debuginfo-field

Field name
Type
Description
requestId
String
The request Id used by Journey Optimizer to track the flow of a request.

journey journey-field

This field group is used in the journey schema (in relation with journeyStepEvent). It contains the following fields:

Field name
Type
Description
ID
String
Identifier for the given Journey
VersionID
String
Id of the journey version. This id represents the identity of a journey
name
String
Name of the journey
description
String
Description of the journey
version
String
version, represented as major.minor

profile profile-field

This field group is specific to journeyStepEvent: this event is in relation with journey, and doesn’t have the identityMap, describing the profile identity, if any.

For journeyStepEvent, we need also to add fields related to the identity:

Field name
Type
Description
ID
String
Profile identifier identifies the profile sent/used in a journey. E.g: foo@adobe.com.
namespace
String
This field describes the Namespace referenced by the Profile used in the Journey. E.g: Email, ECID

serviceEvents servicevents-field

This mixin contains all fields corresponding to a profile export job.

Field name
Type
Description
ID
String
The identifier of the audience export job triggered
status
String
The status of audience export job: queued, started, finished
exportCountTotal
Integer
The max possible value of audience export job
exportCountRealized
Integer
The actual number of audiences exported through the job
exportCountFailed
Integer
The number of audiences failed while exporting through the job
exportSegmentID
String
The identifier of the audience being exported
eventType
String
The event type indicating whether it is an error event or info event: Info, Error
eventCode
String
The error code indicating the reason for corresponding eventType

Learn more about eventTypes in this section.

stepEvents stepevents-field

This category contains the original step event fields. Refer to this section.

Troubleshoot discarded event types in Journey step events discarded-events

When querying journey step events for records with eventCode = 'discard', you may encounter several eventTypes.

Below are definitions, common causes, and troubleshooting steps for the most frequent discard eventTypes:

  • EXTERNAL_KEY_COMPUTATION_ERROR: The system could not compute a unique identifier (external key) for the customer from the event data.

    • Common causes: Missing or malformed customer identifiers (e.g., email, customer ID) in the event payload.
    • Troubleshooting: Check event configuration for required identifiers, ensure event data is complete and correctly formatted.

  • NO_INTERESTED_JOURNEYS_FOR_SEGMENTMEMBERSHIP_EVENT: A segment qualification event was received, but no journeys are configured to respond to this segment.

    • Common causes: No journeys use the segment as a trigger, journeys are in draft/stopped state, or segment IDs do not match.
    • Troubleshooting: Ensure at least one journey is live and configured for the segment, verify segment IDs.

  • JOURNEY_INSTANCE_ID_NOT_CREATE: The system failed to create a journey instance for the customer.

    • Common causes: Duplicate events, high event volume, system resource constraints.
    • Troubleshooting: Implement deduplication, avoid traffic spikes, optimize journey design, contact support if persistent.

  • EVENT_WITH_NO_JOURNEY: An event was received but no active journey is configured to respond to it.

    • Common causes: Event name/ID mismatch, journey not published, wrong sandbox/organization, test mode/profile mismatch.
    • Troubleshooting: Verify event and journey configuration, check journey status, use debugging tools.

For discards happening in paused journeys:

  • PAUSED_JOURNEY_VERSION: Discards that occurred at the point of journey entrance
  • JOURNEY_IN_PAUSED_STATE: Discards which happened when profiles are in a journey

Learn more about these events and how to troubleshoot them in the Pause a Journey section.

Additional resources

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