Documentation Customer Journey Analytics Customer Journey Analytics Guide

2020 Customer Journey Analytics release notes

Last update: September 5, 2024

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November 2020

Feature	General Availability - Target Date	Description
Customer Journey Analytics documentation	November 11, 2020	Customer Journey Analytics documentation has moved to Experience League. During November, all articles, videos, release notes, and tutorials moved from their current location at `experienceleague.adobe.com` to `experienceleague.adobe.com`. This move ensures that all learning, self-help, enablement, and community content is served from a single location. All links were redirected to Experience League.
Line visualization: Moving average trendline option	October 8, 2020	Moving average has been added to Line visualization trendline settings. A moving average calculates the mean for a specified prior period and uses that as the trendline data point, then moves to the next period. Learn more
Removing backfill limitation	October 19, 2020	In order to provide an improved Customer Journey Analytics experience, we have removed the backfill (historical data import) limitation. Previously, you could backfill a maximum of 2.5 billion rows on your own and otherwise required engineering involvement. Now, you can backfill data on your own, without any limitation. Learn more
Analysis Workspace Performance Help page	October 22, 2020	The Analysis Workspace performance help page shows the different factors that impact project performance and links to tips for optimization. Learn more
Time Spent metrics and dimensions	October 30, 2020	Time Spent metrics and dimensions allow you to see the amount of time that consumers spend in various aspects of the customer journey, giving you a more complete view into engagement and bottlenecks across channels.
Device and Geography dimensions	October 30, 2020	Device and Geography dimensions are now available by default as part of the “Global Lookup support” project in the Adobe Analytics Source connector. This much-requested addition increases parity between Adobe Analytics and Customer Journey Analytics.
Journey IQ: Cross-channel Analytics	January 11, 2021	Journey IQ: Cross-channel Analytics enables customers to re-key an Adobe Analytics (or other) event dataset in Adobe Experience Platform data lake from one ID namespace to another. Typically, this means re-keying the event dataset from a cookie-based ID to a person-based ID. This way, the re-keyed dataset may be combined with other person-based data in a Customer Journey Analytics connection, thus enabling cross-device/cross-channel analysis in Analysis Workspace. [Learn more](…/stitching/overview.md

October 2020

Feature	General Availability - Target Date	Description
Customer Journey Analytics documentation	October 2020	Customer Journey Analytics documentation is moving to Experience League. During October, all articles, videos, release notes, and tutorials will move from their current location at `experienceleague.adobe.com` to `experienceleague.adobe.com`. This move ensures that all learning, self-help, enablement, and community content is served from a single location. When this change occurs, there is nothing you need to do, as all links will be redirected to Experience League. We will update the release notes when the cutover begins.
Workspace: Download 50K items for a single dimension	Sept. 17, 2020	You will be able to download 50,000 items for a single dimension in a freeform table, with segments and filters applied. This allows you to access more than the 400 rows of data outside of Analysis Workspace. Learn more
Workspace: Enhancements to Line visualization	Sept. 17, 2020	You can show or hide the X-axis and Y-axis of any Line visualization. This can be especially helpful when your Line visualizations are more compact. You can overlay a minimum and maximum value label on any Line visualization to quickly highlight the peaks and valleys in a metric. You can overlay different regression trend lines on any Line visualization to more easily see the trend in the data. Options include Linear, Logarithmic, Exponential, Power and Quadratic. Learn more
Analysis Workspace Performance Help page	Oct. 22, 2020	The Analysis Workspace performance help page shows the different factors that impact project performance and links to tips for optimization. Learn more
Line visualization: Moving average trendline option	Oct. 8, 2020	Moving average has been added to Line visualization trendline settings. A moving average calculates the mean for a specified prior period and uses that as the trendline data point, then moves to the next period. Learn more
Removing backfill limitation	Oct 19, 2020	Previously, you could backfill a maximum of 2.5 billion rows while creating a connection. We are removing the backfill limitation and allowing you to backfill up to 13 months of data, irrespective of size.
Customer Journey Analytics field-based stitching	Oct. 30, 2020	Customer Journey Analytics field-based stitching enables customers to re-key an Adobe Analytics (or other) event dataset in Adobe Experience Platform data lake from one ID namespace to another. Typically, this means re-keying the event dataset from a cookie-based ID to a person-based ID. This way, the re-keyed dataset may be combined with other person-based data in a Customer Journey Analytics connection, thus enabling cross-device/cross-channel analysis in Analysis Workspace.

September 2020

Feature	General Availability - Target Date	Description
Changes to Customer Journey Analytics permissions	Sept. 9, 2020	Customer Journey Analytics will no longer treat all users as admins. Only users who have been designated as product admins in the Adobe Admin Console will be able to do the following actions: Create/update/delete Connections or Data Views Update/delete projects, filters, or calc metrics that were created by other users Share a Workspace project to all users Learn more
Support for Anomaly Detection	Sept. 10, 2020	Anomaly Detection lets you identify which statistical fluctuations matter and which don’t. This feature is now supported in Customer Journey Analytics.
New date ranges in Workspace	Sept. 10, 2020	We are adding 5 new date ranges so you can choose from date ranges that do not include partial day data from today: Last 7 full days, Last 14 full days, Last 30 full days, Last 60 full days, Last 90 full days
Workspace: Enhancements to Line visualization	Sept. 17, 2020	You can show or hide the x-axis and y-axis of any Line visualization. This can be especially helpful when your Line visualizations are more compact. You can overlay a minimum and maximum value label on any Line visualization to quickly highlight the peaks and valleys in a metric. You can overlay different regression trend lines on any Line visualization to more easily see the trend in the data. Options include Linear, Logarithmic, Exponential, Power and Quadratic. Learn more

August 2020

Feature	General Availability - Target Date	Description
Workspace: Line visualization enhancements	Sept 17, 2020	You can show or hide the x-axis and y-axis of any line visualization. This can be especially helpful when your line visualizations are more compact. You can overlay a minimum and maximum value label on any line visualization to quickly highlight the peaks and valleys in a metric. You can overlay different regression trendlines on any line visualization to more easily see the trend in the data. Options include Linear, Logarithmic, Exponential, Power and Quadratic. Learn more

Feature

General Availability - Target Date

Description

Workspace: Line visualization enhancements

Sept 17, 2020

You can show or hide the x-axis and y-axis of any line visualization. This can be especially helpful when your line visualizations are more compact.
You can overlay a minimum and maximum value label on any line visualization to quickly highlight the peaks and valleys in a metric.
You can overlay different regression trendlines on any line visualization to more easily see the trend in the data. Options include Linear, Logarithmic, Exponential, Power and Quadratic.

Learn more

June 2020

Feature	General Availability- Target Date	Description
Support for Object arrays	June 18, 2020	Customer Journey Analytics customers can now report on dimensions and metrics that appear in Object arrays within their Adobe Experience Platform dataset schemas. Learn more
Attribution IQ: Algorithmic Attribution	June 18, 2020	The Algorithmic Attribution model in Analysis Workspace uses statistical techniques to dynamically determine the optimal allocation of credit for the selected metric. Available to Adobe Analytics Ultimate customers. Learn more
Attribution IQ: Custom lookback windows	June 18, 2020	You can now configure any attribution model in Attribution IQ to include touch-points from up to 90 days before the reporting time period. This will typically increase the attribution accuracy for events that happen early in the reporting period by accounting for interactions that occurred in the prior month(s). Learn more
Support for Anomaly Detection	June 18, 2020	Anomaly Detection provides a statistical method to determine how a given metric has changed in relation to previous data. Learn more
Project roles for shared Workspace projects	June 18, 2020	When sharing a Workspace project, you can now place recipients in one of three project roles, depending on the project experience you want them to have: Edit, Duplicate and View. Learn more
View-only Workspace projects	June 18, 2020	Workspace projects can be shared to users as Can View only. When a View recipient opens the shared project, they receive a more restrictive project experience with no left rail and limited interactions. Learn more
Ability to co-edit Workspace projects	June 18, 2020	Recipients added to the Can Edit role can save over a project that has been shared to them. Learn more
Quick Insights panel in Workspace	June 25, 2020	Quick Insights provides guidance for non-analysts and new users of Analysis Workspace to learn how to answer business questions quickly and easily. Learn more
About Workspace page	June 18,2020	The About Workspace page provides information about your Analysis Workspace environment, about your Adobe Analytics administrators (if you need support), and a way to provide in-product feedback. It can be found under Workspace > Help > About Workspace.

May 2020

Feature	General Availability - Target Date	Description
Quick Insights panel in Workspace	June 25, 2020	Quick Insights provides guidance for non-analysts and new users of Analysis Workspace to learn how to answer business questions quickly and easily. Learn more
Customer Journey Analytics: Global Availability	May 21, 2020	Makes Customer Journey Analytics available to customers in EMEA and APAC.
Customer Journey Analytics: Support for Adobe Experience Platform Sandboxes	May 21, 2020	Allows you to select specific Adobe Experience Platform Sandboxes to build Customer Journey Analytics Connections from. Learn more
Workspace: Automatically build Freeform Tables from a blank state	May 21, 2020	Previously, you could not drop components directly into a blank project or blank panel; you had to add a Freeform Table first. You can now drop components directly into a blank project or panel, and a Freeform Table is automatically built for you in a recommended format. Additionally, improvements were made to how mixed component types (such as dimensions and metrics) are handled when dropped into a blank Freeform Table together.
Accessibility improvements	May 21, 2020	The Adobe Analytics team has made several accessibility improvements to Analysis Workspace, including improved keyboard navigation, color contrast, and screen reader support. Learn more

April 2020

Feature	Description
Customer Journey Analytics: Automated Dataset Backfill	This new option lets you import all historical data for a connection in Customer Journey Analytics. Learn more

March 2020

Feature	Description
Analysis Workspace - Training Tutorial template	This new standard template walks you through common terminology and steps for building your first analysis in Workspace. It is available as a standard template in the New Project modal and replaces the sample project that exists today for new users that do not have other projects in their list.

February 2020

Feature Description

New hotkeys in Workspace

Feature	Description
New hotkeys in Workspace	Collapse/Expand All panels: `alt + m` Collapse/Expand Active panel: `alt + ctrl + m` Search left rail: `ctrl + /` Move to next panel: `alt + Right Key` Move to previous panel: `alt + Left Key` Learn more
Other Workspace enhancements	When a panel or visualization is dropped into Workspace, the left rail auto-switches to components for a more seamless workflow. Template components can now be actioned upon (e.g. tagged, marked as favorite, approved). Filtered metric and segment lists offer the `+` button to add a new component if you don’t find what you need.
Workspace debugger	The Workspace debugger has been added to the Help menu, giving you a more seamless way to enable it for debugging Workspace requests. Learn more

Collapse/Expand All panels: alt + m
Collapse/Expand Active panel: alt + ctrl + m
Search left rail: ctrl + /
Move to next panel: alt + Right Key
Move to previous panel: alt + Left Key

Learn more

Other Workspace enhancements

When a panel or visualization is dropped into Workspace, the left rail auto-switches to components for a more seamless workflow.
Template components can now be actioned upon (e.g. tagged, marked as favorite, approved).
Filtered metric and segment lists offer the + button to add a new component if you don’t find what you need.

Workspace debugger The Workspace debugger has been added to the Help menu, giving you a more seamless way to enable it for debugging Workspace requests. Learn more

January 2020

Feature	Description
Analysis Workspace – Freeform Table Builder	With Table Builder enabled, you can drag and drop in many dimensions, breakdowns, metrics and segments to build tables that answer more complex business questions. Data will not update immediately. Instead, updates occur after you select Build, saving you time once you know what table you want to construct. Additionally, this feature offers: Preview: You can preview the format of a table before spending time to render real data. Flexible Row and breakdown settings: You can set your row and breakdown levels for every dimension row. Previously, Workspace imposed defaults that could not be changed until after the data was returned. Breakdown by position: You can set dimension rows to always breakdown by position instead of by specific item (the default). Manual static row ordering: You can manually order static rows so that the table rows are displayed exactly as you need them. Previously, static rows could be sorted only by a metric column or alphabetically. Associated documentation will be published when this feature releases later in January.

Feature

Description

Analysis Workspace – Freeform Table Builder

With Table Builder enabled, you can drag and drop in many dimensions, breakdowns, metrics and segments to build tables that answer more complex business questions. Data will not update immediately. Instead, updates occur after you select Build, saving you time once you know what table you want to construct. Additionally, this feature offers:

Preview: You can preview the format of a table before spending time to render real data.
Flexible Row and breakdown settings: You can set your row and breakdown levels for every dimension row. Previously, Workspace imposed defaults that could not be changed until after the data was returned.
Breakdown by position: You can set dimension rows to always breakdown by position instead of by specific item (the default).
Manual static row ordering: You can manually order static rows so that the table rows are displayed exactly as you need them. Previously, static rows could be sorted only by a metric column or alphabetically.

Associated documentation will be published when this feature releases later in January.

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