2022 Customer Journey Analytics release notes

Feature

Description

The Key metric summary visualization lets you see how an important metrics is trending within a single timeframe. It also lets you compare metric performance across two timeframes. Learn more

October 5, 2022

October 19, 2022

For case-insensitive multi-value variables, the values stored in mvvar1 - mvvar3 will no longer be automatically lowercased. Instead, data passed through the Analytics source connector to Adobe Experience Platform and Customer Journey Analytics will reflect the original case that was passed in from the page. Source Connector and Customer Journey Analytics columns _experience.analytics.customDimensions.lists.list1.list[] - _experience.analytics.customDimensions.lists.list3.list[] are impacted by this change.

N/A

October 24, 2022

Customer Journey Analytics lets you audit user activity for various services and capabilities in the form of “audit logs”. These logs form an audit trail that can help with troubleshooting issues, and help your business effectively comply with corporate data stewardship policies and regulatory requirements, such as the Health Insurance Portability and Accountability Act (HIPAA). These logs were previously only available via the Audit Logs API. Learn more

N/A

October 26, 2022

Adobe now supports receiving, using, maintaining, or transmitting Protected Health Information in Customer Journey Analytics and other Experience Platform-based applications for Healthcare Shield customer only. Healthcare Shield is for healthcare customers that are either a Covered Entity or Business Associate in the US only. Learn More

N/A

November 7, 2022

This feature is part of HIPAA readiness and applies only to Healthcare Shield customers. Learn more

N/A/

November 7, 2022.

Notice

Notice added or updated

Description

January 5, 2023

The new landing page that was introduced earlier in 2022 will become the default experience for all users on January 11, 2023. The current page will be deprecated and everyone will be required to use the new experience.

January 5, 2023

Adobe’s vendor for IP lookups, Digital Element, is upgrading to a new improved dataset (NetAcuity Pulse) for IP-to-geolocation mapping. Adobe Analytics has postponed the adoption of this new dataset to January 11, 2023. The new database will be more accurate than previous versions. Some IP-to-geo mappings will change/improve when the new database is adopted.

Customer Journey Analytics data provided through the Analytics source connector will also automatically take advantage of the new mappings.

Feature

Description

Folders in Workspace Projects helps users organize and categorize their projects using folders for better retrieval and access. A shared Company Folder allows Admins to easily create and share content with all Workspace users Learn more

October 19, 2022

This new Workspace panel allows Customer Journey Analytics users to evaluate the lift and confidence of any A/B experiment from any source - online, offline, from Adobe solutions, Adobe Journey Optimizer, and even BYO data. Learn more

October 5, 2022

The Key metric summary visualization lets you see how an important metrics is trending within a single timeframe. It also lets you compare metric performance across two timeframes. Learn more

Phased rollout starting October 5, 2022

Allows Customer Journey Analytics to report on date and date-time fields. Learn more

October 5, 2022

Custom detail views allow you to be even more targeted about what information you share with your audience, by letting them focus on what’s most important. You can alter the layout of the detail view associated with each scorecard tile and you can add text to better explain what the end user may see in the data. Learn more

October 5, 2022

For case-insensitive multi-value variables, the values stored in mvvar1 - mvvar3 will no longer be automatically lowercased. Instead, data passed through the Analytics source connector to Adobe Experience Platform and Customer Journey Analytics will reflect the original case that was passed in from the page.

October 24, 2022

Notice

Notice added or Updated

Description

September 29, 2023

The new landing page that was introduced earlier this year will become the default experience for all users in January 2023. The current page will be deprecated and everyone will be required to use the new experience.

September 29, 2022

Adobe’s vendor for IP lookups, Digital Element, is upgrading to a new improved dataset (NetAcuity Pulse) for IP-to-geolocation mapping. Adobe Analytics has postponed the adoption of this new dataset to January of 2023. The new database will be more accurate than previous versions. Some IP-to-geo mappings will change/improve when the new database is adopted.

Customer Journey Analytics data provided through the Analytics source connector will also automatically take advantage of the new mappings.

September 29, 2022

Today, Anomaly detection auto-runs on all columns of time-series freeform tables. To ensure data is available for analysis and projects load faster, Adobe will change how Anomaly detection auto-runs. Starting October 26, 2022, Anomaly detection will auto-run only on the first metric column in a table. You can configure column settings to run Anomaly detection on other columns, if needed.

Feature

Description

You can now ingest report suites from any region (United States, United Kingdom, or Singapore). However, these report suites have to be mapped to the same organization as the Experience Platform Sandbox instance in which the source connection is being created. Learn more

August 24, 2022

Discover if a particular session was a user’s first-ever session. Learn more

August 24, 2022

Discover if a particular session was a user’s return session. Learn more

September 14, 2022

This new Workspace panel allows Customer Journey Analytics users to evaluate the lift and confidence of any A/B experiment from any source - online, offline, from Adobe solutions, Adobe Journey Optimizer, and even BYO (bring-your-own) data. Learn more

Limited release starting September 14, 2022

Combo charts let you compare metrics more easily and intuitively within Workspace. Learn more

Phased rollout starting September 14, 2022

Automates the integration between Customer Journey Analytics and Adobe Experience Platform privacy labels and policies. Data labels created on datasets consumed by Platform are surfaced in Customer Journey Analytics data views to stop or warn users who create metrics and/or dimensions from sensitive fields. Additionally, when data is exported from Customer Journey Analytics (via Workspace or Report Builder reporting, export, API, etc.) additional warnings or labels will be added to notify users that a report contains sensitive information that needs to be treated in a specific way. Learn more

September 14, 2022

Notice

Notice added or Updated

Description

September 9, 2022

Adobe’s vendor for IP lookups, Digital Element, is upgrading to a new improved dataset (NetAcuity Pulse) for IP-to-geolocation mapping. Adobe Analytics will adopt this new dataset on October 5, 2022. The new database will be more accurate than previous versions. Some IP-to-geo mappings will change/improve when the new database is adopted.

Customer Journey Analytics data provided through the Analytics source connector will also automatically take advantage of the new mappings.

Feature

Description

Support for numeric fields as lookup keys and lookup values

Useful if you want to classify string values with a numeric field such as a COGS or margin on a product SKU. Allowing metrics from lookups helps you get these data points into reporting. Learn more

July 20, 2022

Allows you to publish audiences discovered in Customer Journey Analytics to Adobe Experience Platform/Real-time Customer Profile for customer targeting and personalization. Learn more

August 5, 2022

Media Concurrent Viewer panel

Understand where peak concurrency occurred or where drop-offs happened. Get valuable insight into the quality of content and viewer engagement, and help with troubleshooting or planning for volume and scale. Learn more

Media Playback Time Spent panel

Media Playback Time Spent provides valuable insight into viewer engagement and enables media organizations to derive deeper, more granular insights with minute-by-minute user engagement through advanced time spent analysis with day-parting capabilities. You can observe the amount of time spent viewing your media streams at a specific point in time. You can split the playback duration by different granularities, including new 5 minute, 15 minute, and 30-minute granularities. Learn more

First vs. Repeat Session Reporting

You can now discover if a particular session was a user’s first-ever session. Learn more

August 17, 2022

Feature

Description

New Flow visualization UI

Provides additional functionality to our Flow visualization to make it more powerful and capable. Learn more

Rollout starts June 15, 2022; GA by June 27 or 28, 2022

Analytics labs in Customer Journey Analytics

Support Labs in Customer Journey Analytics so you can explore prototypes with cross-channel data. Learn more

June 15, 2022

Share annotations in Mobile scorecards

You can display annotations that are created in Workspace—in Mobile Scorecards. This allows you to share contextual data nuances and insights about your organization and campaigns directly within Mobile Scorecard projects, viewable in the Analytics dashboards mobile app. Learn more

June 15, 2022

Feature

Description

New Connection edit and creation UI

This streamlined experience lets you backfill data at the dataset level, enable a rolling data retention window, add to and remove datasets from a connection. Learn more

May 18, 2022

Report Builder for Customer Journey Analytics updates

Includes features such as scheduling and data block manager. Learn more

May 18, 2022

Feature

Description

Dimension substrings

Provides multiple methods to extract the desired part of a string for use as dimension items. This feature also allows you to treat a string dimension as an array if the string contains delimited values. Learn more

April 20, 2022

Data prep for Analytics source connector

The Analytics source connector is now integrated with the Data Prep capabilities provided by Adobe Experience Platform. Adobe Real-Time Customer Data Platform (RTCDP), Customer Journey Analytics and Adobe Journey Optimizer customers can now extend the Analytics field group with additional field groups. They can also leverage 100+ Data Prep operators to enrich the Analytics data during ingestion into Adobe Experience Platform. RTCDP Customers can now enable multiple Data Prep-enabled report suites for Profile.

Customer Journey Analytics customers who ingest multiple report suites via the Analytics source connector now have a means to deconflict column differences between report suites. For example, if “Search Term” is stored in eVar1 in one report suite and in eVar2 in another report suite, using Data Prep you can extend the Analytics field group with a new column that merges the values from the two eVars.

April 27, 2022

Feature

Description

Annotations in Workspace

Annotations in Workspace enable you to effectively communicate contextual data nuances and insights to your organization. Learn more

Gradual rollout starts March 23, 2022

New Customer Journey Analytics landing page

The landing page for Customer Journey Analytics features a project manager home page and a learning section to help you with getting started more effectively. Learn more

April 1, 2022

Next item or Previous item Workspace panel

The Next or Previous item panel allows you to explore items that follow or precede a dimension item of your choice. For example, use it if you want to see the next or previous pages to a specific product page, or marketing channel, or even device type. This panel goes beyond legacy next/previous reporting because it allows you to look at any dimension and does not require any new implementation to get insights.

April 20, 2022

Feature

Description

Targeted Date

Mobile scorecard project preview mode

Launch a preview of how your mobile scorecard will look in the Analytics dashboards app, directly from the scorecard builder. The preview mode allows users to interact with filters and charts in the same way they would in the app, allowing them to preview the experience before they save and share the scorecard. Users can also use the device picker in preview mode to see how their scorecard will look on different devices. Learn more

February 16, 2022

Feature

Description

Targeted Date

Persistence options for binding dimensions and binding metrics

When creating or editing a data view, you can bind the persistence of a dimension to another dimension or metric. This concept is known as merchandising in Adobe Analytics, and is now supported in Customer Journey Analytics. Learn more and use case

January 19, 2022

First Known and Last Known allocation models

These two new allocation models take the first or last observed value for a dimension within a specified persistence scope (session, person, or custom time period with look-back.) Then they apply the allocation model to all events within the specified scope. Learn more

January 19, 2022

PersonID and PersonID namespace as dimensions

Exposes the personID (or customerID, or whatever ID you are using for merging datasets in a connection) as a dimension in data views. This enhancement makes it easier for you to include the personID as a dimension in your data view by pulling it in from the connection. Learn more

January 19, 2022