Audit logs

Last update: March 28, 2025

CREATED FOR:

  • Admin

To increase the transparency and visibility of activities performed in the system, Adobe Customer Journey Analytics allows you to audit user activity for various services and capabilities in the form of “audit logs”. These logs form an audit trail that can help with troubleshooting issues, and help your business effectively comply with corporate data stewardship policies and regulatory requirements, such as the Health Insurance Portability and Accountability Act (HIPAA).

In a basic sense, an audit log tells who performed what action, and when. Each action recorded in a log contains metadata that indicates the action type, date and time, the email ID of the user who performed the action, and additional attributes relevant to the action type.

This topic covers audit logs in Customer Journey Analytics, including how to view and manage them in the UI.

Access to audit logs

When the feature is enabled for your organization, audit logs are automatically collected as activity occurs. You do not need to manually enable log collection.

In order to view and export audit logs, you must have been granted the Audit Logs Access access control permission in Adobe Console. To learn how to manage individual permissions for Customer Journey Analytics features, please refer to the access control documentation.

View the audit log in the UI

In Customer Journey Analytics, navigate to Tools > Audit Logs.

The audit log for today and yesterday are shown by default.

Audit log highlighting today and yesterday.

You can select which columns are visible by going to the column selector at the top right.

View information about individual log entries

Double click the info (i) button next to a description.

Audit log highlighting the info button.

The following items are shown:

  • Action Name: The action taken. Possible values include:

    • API_REQUEST: Any action triggers a backend API request. Details are displayed about what the API request was.
    • APPROVE: An “approval” action was performed.
    • CREATE: A “create” action was performed.
    • DELETE: A “delete” action was performed.
    • EDIT: An “edit” action was performed.
    • EMBARGO: When you restrict a request in the Reporting Activity Manager, the action is recorded in the Audit Log under EMBARGO.
    • EXPORT: An “export” action was performed.
    • ORG_CHANGE: An organization change action was performed.
    • REFRESH: A “refresh” action was performed.
    • SHARE: A “share” action was performed.
    • TRANSFER: A transfer action was performed.
    • UNAPPROVE: An “unapprove” action was performed.
    • UNSHARE: An “unshare” action was performed.

  • Date Created: The date and time that the action was taken.

  • Description: A summary of the action.

  • User Name: The user that took the action. Sometimes, the user name might be missing. Consider using the Product Usage feature, since it always includes the login user name.

  • Email: The email address of the user that took the action.

  • Component Name: The component that the user took action on.

  • Component Type: The type of component. Possible values include:

    • ANNOTATION
    • AUDIENCE
    • CALCULATED_METRIC
    • CONNECTION
    • DATA_GROUP
    • DATA_VIEW
    • DATASET_STITCHING
    • DATE_RANGE
    • FEATURE_ACCESS
    • FILTER
    • IMS_ORG
    • MOBILE
    • PROJECT (Workspace)
    • REPORT
    • SCHEDULED_PROJECT
    • USER
    • USER_GROUP

  • Component ID: The ID of the component that the user took action on.

  • IMS Org ID: The organization’s IMS ID, in the format of ABC123@AdobeOrg.

  • Log ID: A unique ID identifying this log entry.

  • User ID: The unique ID identifying the user that took the action.

  • User Type: The authentication type used. Valid values include:

    • IMS
    • OKTA