Documentation Customer Journey Analytics Customer Journey Analytics Guide

Manage audiences

Last update: Fri Oct 04 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Audiences

CREATED FOR:

User

Audiences can be managed in Customer Journey Analytics using Components > Audiences.

Managing previously created audiences lets you:

Schedule or de-schedule automatic audience refresh/update. The maximum expiration on the schedule is 1 year.
Renew an audience refresh schedule when it is about to expire. Expiring audiences are treated similarly to expiring scheduled reports - the admin gets an email a month before the schedule expires.
View the refresh interval and the last time that an audience was updated
Gain insight into the amount of time it took to produce an audience from Customer Journey Analytics. And the amount of time it took to have the audience appear in Real-time Customer Platform for activation purposes.
See whether the audiences in Customer Journey Analytics are being actively used by Real-time Customer Platform. Or (ideally) any Experience Platform applications that consume the audiences created by Customer Journey Analytics.

If you do have Audience View access, you can view audiences. If you do have Audience Create access, you can edit and delete audiences. The Audiences list shows the audiences.

Audiences manager

Audiences list

The Audiences list ➊ displays columns for:

Column

Description

When one or more audiences are selected, a blue action bar appears at the bottom of the Audiences interface. See Actions for more details.

Title & Description

The title and description you entered when you created the audience.

Data view

The data view in which this audience was created.

Audience size

The total number of people in this audience.

Owner

The owner of the audience - the person who created the audience.

Refresh frequency

The refresh interval configured when the audience was created.

Tags

Any tags that are applied to this audience.

Publishing status

Can show

Ready,

In progress, or

Error.

Last refreshed

Timestamp when the audience was last refreshed.

Last modified

Timestamp when the audience was last edited or modified.

You can use to configure which columns to display. Search for an audience using .

To edit an audience:

Select the title of the audience. Use the Edit audience project dialog to update the audience. See Audience builder for more details.
Select Republish to republish the audience.

Actions

The following are common actions in the Scheduled Projects manager. You can select actions from the context menu:

Icon

Action

Description

Tag

Tag the selected audiences. In the Update tags: audience name dialog, select tags from the dropdown menu or type one or more new tags. Select Save to save.

Delete

Delete the selected audiences.

Rename

Rename the selected audience. Use the Rename: audience name dialog to rename the audience and select Save to save.

The following actions are available from the blue action bar when selecting one or more scheduled projects.

Icon

Action

Description

x selected

Select to unselect your selected audiences.

Delete

Delete the selected audiences.

Export to CSV

Export the selected audiences to a file named audiences.csv.

Filter

You can filter the Audiences list using the filter panel ➋. To show or hide the filter panel use .

The filter panel consists of the following sections.

Data view

Description

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The Data view section lets you filter on data views.

You use to search for data views you want to use to filter.
You can select more than one data view.

Owners

Owner

Description

{width="300"}

The Owner section lets you filter on owners.

You use to search for owners you want to use to filter.
You can select more than one owner.

Refresh frequency

Description

{width="300"}

The Refresh frequency section lets you filter on refresh frequency.

You use to search for refresh frequency you want to use to filter.
Only the refresh frequencies defined for the audiences
in the Audiences list are shown as available options.