Set up Streaming Media Collection for Customer Journey Analytics streaming-media-setup
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Recommended upgrade steps (Recommended for most organizations)
A set of steps that lead to an ideal Customer Journey Analytics implementation.
For detailed information, see Upgrade from Adobe Analytics to Customer Journey Analytics.
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Customer Journey Analytics Upgrade Guide (Custom steps tailored to the specific needs of your organization)
A new upgrade guide is available that dynamically generates upgrade steps that are tailored for your organization and your unique circumstances.
To access the guide from Customer Journey Analytics, select the Workspace tab, then select Upgrade to Customer Journey Analytics in the left panel. Follow the on-screen instructions.
Like in Adobe Analytics, the Streaming Media Collection can be used to collect streaming media data for use in Customer Journey Analytics. If you use the Streaming Media Collection with Adobe Analytics, you should include it in your upgrade plans to Customer Journey Analytics.
As you go through the steps to upgrade from Adobe Analytics to Customer Journey Analytics, make the following selections to account for Streaming Media Collection data:
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When creating the schema for Customer Journey Analytics, include the
MediaAnalytics Interaction Detailsfield group.For more information about adding this field group, see Set up the schema in Adobe Experience Platform in the Streaming Media Collection Guide.
For information about creating the schema, see Create a custom schema to use with Customer Journey Analytics.
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When configuring the datastream for Customer Journey Analytics, enable Media Analytics.
For more information about enabling this option, see Configure a datastream in Adobe Experience Platform in the Streaming Media Collection Guide.
For information about creating the datastream, see Create a datastream to use with Customer Journey Analytics.
note note NOTE If your Adobe Analytics implementation is already using the Experience Platform Web SDK, this step is not be necessary. -
When creating a data view for Customer Journey Analytics, include the required schema fields for the Streaming Media Collection.
Make sure you map these schema fields to the correct values in the XDM object.
For more information about the required fields, see Create a data view in Customer Journey Analytics in the Streaming Media Collection Guide.
For information about creating the data view, see Create a data view in Customer Journey Analytics.