Lack of permissions
Customer Journey Analytics does not function properly when certain Adobe Experience Platform permissions are not in place.
As an example, after creating a Connection and Data view, you might be presented with the following error message in the Components section:
Something went wrong retrieving DULE policies. Please verify account permissions, policies, or labels. Message: Forbidden.
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Ensure you have the right access control:
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You must have system or product administrator privileges for an organization that has an Experience Platform product. See Access control overview for more information.
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You must be a user in the AEP-Default-All-Users product profile. Ask your administrator if you don’t have the permissions to add yourself to this profile. See Access control hierarchy and workflow for more information.
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Navigate to the Adobe Experience Platfom UI.
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Select Permissions from the left rail.
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Select Roles.
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Navigate into the relevant role.
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Select
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Ensure Manage Data Usage Policies and View Data Usage Policies are added to the Data Governance container.
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Select Save to save the changes.