Current Customer Journey Analytics release notes (October 2026)
Last update: October 7, 2026
These release notes cover the October 2026 release period. Adobe Customer Journey Analytics releases operate on a continuous delivery model, which allows for a more scalable, phased approach to feature deployment. Accordingly, these release notes get updated several times a month. Please check them regularly.
New or updated features
Read-only permission for the Customer Journey Analytics MCP server
Administrators can now give users read-only access to the Customer Journey Analytics MCP server. The new MCP Read-only Access permission item gives users access to all read-only tools, without letting them create projects, segments, or calculated metrics.
The existing MCP Access permission item is renamed to MCP Full Access. Users with this permission keep access to all tools, including tools that create, change, or delete components.
For more information, see Set up permissions in the Customer Journey Analytics MCP server documentation.
Analyze LLM customer experiences in Analysis Workspace with Conversation Insights
Customer Journey Analytics now brings unstructured chat data into Analysis Workspace, allowing you to report on LLM-powered browsing and buying experiences that occur across your properties.
With this capability, you can:
- Collect prompts, responses, and agent metadata from conversational agents (either your organization’s custom agents or Adobe Brand Concierge) via Web SDK.
- Analyze intent, tone, and sentiment so you can understand what customers are asking, how your agent responds, and how your customers feel about their interactions.
- Analyze at scale using your existing schema, datasets, and data views, then surface insights in Analysis Workspace.
- Connect conversations to outcomes by tying agent interactions to your broader customer journeys, so you can measure real impact on conversion, engagement, and more.
Previously, LLM-powered experiences were difficult to measure and nearly impossible to connect to your existing customer journeys.
For more information, see Conversation Insights.
October 8, 2026
(Originally planned for September 22, 2026)
Automatically generate component descriptions
You can now automatically generate descriptions for dimensions, metrics, calculated metrics, segments, and date ranges. This allows Workspace users to understand which components to use, especially in organizations with large component libraries.
You can generate a description for a single component, or generate descriptions for many components at the same time.
(Documentation link to follow.)
Adobe Brand Visibility integration
Connect Adobe Brand Visibility with your organization’s Customer Journey Analytics data so you can measure how AI-driven discovery translates into real website engagement and business outcomes.
(Documentation link to follow.)
In-product experience for Coworker
Coworker is now available in a chat panel in Analysis Workspace. Coworker uses the project that you have open as context, so you can ask questions about your analysis without explaining what the project contains.
Using the in-product experience for Coworker, you can:
- Summarize the open project, find insights, and run root cause analysis.
- Build and edit the project with natural-language prompts. For example, you can add panels and tables, break down data, change visualization types and date ranges, and create segments.
(Documentation updates to follow.)
Fixes in Customer Journey Analytics
Analysis Workspace: AN-495340, AN-494789, AN-493307, AN-468900
Components: AN-492523
Connections: AN-492236
Content Analytics:
Guided analysis: AN-495592
Exports: AN-495077, AN-494337, AN-486563, AN-469919, AN-462560, AN-462372
Data views: AN-492093, AN-467770, AN-455367, AN-444467
Data ingestion: AN-496439, AN-495339, AN-493456, AN-491984, AN-490515, AN-490479, AN-470065
Implementation:
Report Builder: AN-496602, AN-494224, AN-493737, AN-493508, AN-493505, AN-492806, AN-468981, AN-454376
Reporting: AN-495661, AN-493562, AN-487058, AN-478768
Segmentation:
Scheduled reports: AN-491103, AN-468049
Shared metrics and dimensions: AN-493722
Audience Analysis: AN-469101
Other: AN-493865
Postponed features
Total population reporting
You can now analyze and report on entities defined in profile and lookup datasets that exist in a Customer Journey Analytics connection. That analysis and reporting go beyond time-based series of events from event datasets.
This ability enables new classes of queries, metrics, and audience definitions that reflect the full scope of a business’s customer base.
(Documentation link to follow.)
TBD
(Originally planned for September 22, 2026)
Streaming media services: Support schedule data
You can now upload schedule data of past live Streaming Media content to more easily and accurately track viewership.
The following are examples of live content that is supported with schedule data upload:
- FAST (Free Ad-Supported TV) platforms
- Local streams
- Live sports
Uploading schedule data allows you to track viewership data for individual programs that ran during the time you designate in the upload file. You can even gather viewership data for specific topics or program segments.
These capabilities are available regardless of how you implemented Streaming Media Collection.
Previously, it was difficult to accurately tie a given session to specific programs when analyzing live content, and it wasn’t possible to tie a given session to individual topics or program segments.
For more information, see Upload schedule data to track live content.
TBD
(Originally planned for October 29, 2025)