2024

FeatureDescription
November 2024
BI extension use casesDocumentation of several BI extension use cases for BI tools like Power BI Desktop and Tableau Desktop.
Stitching and privacy requestsAdded notice on upcoming changes in the unstitching process that are the result of privacy requests.
October 2024
Journey canvas visualizationJourney canvas is a visualization in Analysis workspace that allows you to analyze how people proceed through or fall out of a defined journey.
Asset transferLets you transfer ownership of components such as projects, segments, and calculated metrics to other users to ensure continuity and appropriate access.
Improved Usage interfaceUpdated the article on the improved interface to show your usage of ingested and reportable rows across all connections
Shared devicesAdded a use case article that provides context on shared devices, how to handle and mitigate data from shared devices using stitching, and understand shared device exposure in your data using Query Service.
New information about Request factors in Analysis Workspace PerformanceA new Request factors section in the Optimize Analysis Workspace performance article explains how requests are processed and the various factors that influence processing times.
Workspace and componentsRefreshed the documentation on Analysis Workspace projects (projects, visualizations, and panels) and conponents (annotations, dimensions, (calculated) metrics, segments, date ranges, alerts, scheduled projects and audiences).
Guided analysisUpdated documentation with the availability of Guided Analysis from within Analysis Workspace.
Updated Audience documentationWhen creating an audience from a visualization within Analysis Workspace, panel segments and column segments are now included as additional criteria.
September 2024
Summary data updateUpdated summary data articles with information on how to properly use lookup data when reporting on summary data.
BI extension updateAdded defaults and limitation section to the BI extension documentation.
AlertsAdded documentation for the Alerts functionality now available in Customer Journey Analytics.
Additional information in the “Used in” column in the calculated metric manager and segment managerThe “Used in” column in the calculated metric manager and segment manager contains the following new reporting areas: Report Builder and Ad-hoc components
August 2024
An example B2B projectAdded a use case documenting how to set up, configure and report on profile (person) level based B2B data in Customer Journey Analytics, using the new transform datasets for B2B lookups functionality.
Updated Data export use casesAdded more detailed query examples to Query Service (Data Distiller) & Export datasets to illustrate how to properly apply attribution across sessions using a lookback window.
Summary dataAdded documentation on summary data, summary data group component settings and a summary data use case.
July 2024
Added information about quick calculated metrics

Updated information in Metrics to clarify the difference between calculated metrics that are created in the calculated metrics builder and those that are created as quick calculated metrics within a single project. Also added more details about hose to create quick calculated metrics.

Calculated metrics that are created in the calculated metrics builder are available in the component list and can be applied to projects throughout the organization, while calculated metrics that are created as quick calculated metrics are available only within the project where they were created.

Also updated information in Build metrics to make similar clarifications.

Derived field deduplicate functionAdded documentation on the derived field deduplicate function.
Updated common error messagesMade minor updates to the common error messages.
June 2024
Updated product name that refers to streaming media features

Replaced instances of “Media Analytics” and “Streaming Media” with the name “Streaming Media Collection Add-on” and “Streaming Media Collection” when referring to the set of streaming media features that collect streaming media data and surface it in Analysis Workspace.

These updates are available throughout the Customer Journey Analytics documentation as well as the Streaming Media Collection documentation.

Graph-based stitchingUpdated and restructured stitching documentation with the introduction of graph-based stitching.
AI AssistantAdded documentation on the AI Assistant for Customer Journey Analytics.
Transform datasets for B2B lookupsAdded documentation on how to support person-based lookups on B2B data (including accounts, opportunities, marketing lists and campaigns) using transformation of B2B lookup datasets.
Derived field functions and function templatesAdded documentation on the additional derived field functions (Math, Next or Previous, and Summarize) and function templates.
May 2024
Target integrationAdded article to Adobe integration section on how to integrate Target with Customer Journey Analytics.
Required information when exporting Customer Journey Analytics reports to Google Cloud Platform while using organization policy constraints

Added the Adobe-owned Google Cloud Platform organization ID to the Configure cloud export locations documentation for exporting Customer Journey Analytics reports to Google Cloud Platform.

This information is required only for organizations that are using Organization policy constraints in Google Cloud Platform.

Documentation about adding components to projectsAdded general information about how to add the various types of components to projects in Analysis Workspace.
Data export use casesSet of new articles describing data export use cases and how to use Experience Platform and Customer Journey Analytics functionalities to implement these use cases
New documentation for upgrading from Adobe Analytics to Customer Journey Analytics

For organizations upgrading from Adobe Analytics to Customer Journey Analytics, there are multiple upgrade options and many considerations to keep in mind based on an organization’s current Adobe Analytics implementation and long-term goals.

New documentation resources are now available to help you better understand:

  • The various upgrade paths that exist
  • Which upgrade paths are available based on an organization’s current Adobe Analytics implementation
  • The advantages and disadvantages of each upgrade path
  • Step-by-step guidance for each upgrade path
  • Considerations for handling historical data
  • And more!

Get started with the upgrade to Customer Journey Analytics.

Updated documentation about custom date rangesUpdated screenshots and procedures related to example date ranges in order to match the current product features and design.
Overview information about DimensionsAdded information about dimensions.
Examples of source connectorsAdded examples of source connectors that are available when describing how to use a source connector for ingesting data.
April 2024
Forecasting statistical techniquesAdded article describing the statistical techniques used in forecasting service.
Added information recommending Full Table Export for high cardinality dimensionsAdded bullet in Best practices for high cardinality dimensions to recommend using Full Table Export for high cardinality dimensions.
Added documentation on Intelligent Captions in mobile scorecardsIntelligent Captions can help non-analysts better make sense of their data without the help of analysts.
New documentation for Adobe Product Analytics features
March 2024
Usage information regarding the “Used in” column is available only starting in September 2023.Clarified that usage information regarding the Used in column on the projects landing page goes back only as far as September 2023.
Added documentation on permissions enhancement for project-only Workspace componentsIf you share a project with other users, those users can edit quick segments and other project-only components that are embedded in the shared project.
February 2024
Updates to project sharing documentation

Added information about how to view projects that are shared with you.

Also streamlined information about sharing individual or multiple projects.

Added permission requirements for uploading files to Azure SAS and Azure RBAC when configuring cloud export locationsAdded exact permission requirements for uploading files to Azure SAS and Azure RBAC when configuring cloud export accounts and configuring cloud export locations.
Added permission requirements for uploading files to Amazon S3 Role ARN and GCP buckets when configuring cloud export locationsAdded exact permission requirements for uploading files to Amazon S3 Role ARN and Google Cloud Platform buckets when configuring cloud export locations.
Clarified that Product Admins always have access to export full tables

Made the following changes to clarify that users who are assigned the Product Admin role have access to export full tables from Analysis Workspace by default:

Clarified that segments are re-created during component migration from Adobe AnalyticsIn the User Guide for Adobe Analytics users, clarified that segments are automatically re-created in Adobe Analytics as part of the component migration process, and don’t need to be manually re-created.
Skipped record detailsAdded documentation on the skipped record details functionality in Connections. See Connection details for more information.
January 2024
ForecastingAdded documentation on forecasting, the new Analysis Workspace feature to forecast a standard or calculated metric with any supported time granularity (hourly, daily, weekly, monthly and yearly) for freeform tables and line charts.
Updated the documentation for adding accounts and locations when exporting full tables

Updated the documentation to reflect minor interface updates when configuring a new account or location when exporting full tables from Analysis Workspace.

A new Add account option is now available in the Account drop-down menu. The Add location option that was previously available as a button next to the Location name drop-down menu is now available within the menu itself.

New component migration information when migrating from Adobe AnalyticsAdded information to Evolution from Adobe Analytics that references the new component migration capabilities that are documented in the Adobe Analytics Admin Guide.
Clarified that certain information is available only to administratorsAdded information stating that the “Last used” and “Used in” columns that are described in Calculated metrics manager and the Segment manager are available only to system administrators.
Permissions required for exporting datasetsAdded information explaining the permissions required to export datasets to cloud destinations.
Manage connectionsUpdated the Manage connections article, based on customer feedback.
Derived fieldsAdded summary of function limitations and explanation on how to determine number of operators used in a function.

2023

FeatureDescription
December 2023
Data centersAdded an article on Customer Journey Analytics hosting locations.
GuardrailsAdded article listing Customer Journey Analytics guardrails.
Currency conversion updatesClarified documentation about how to configure currency conversion.
Updates to Anomaly Detection documentation

The documentation for Anomaly Detection was previously located in a section about Virtual Analyst. The following changes were made:

  • The term Virtual Analyst was removed from the documentation.
  • The section about Anomaly Detection was moved directly beneath the Analysis Workspace section.
October 2023
Using derived field for setting goals / targetsAdded use case article illustrating how to use derived fields for setting goals / targets and reporting on these.
Export full tables to the cloud

Added documentation about exporting full tables with millions of Workspace rows to cloud destinations.

Exporting full tables offers one-time or scheduled delivery of data tables designed within Workspace with support for up to five breakdowns, five metrics, segments, and calculated metrics, all in a concatenated table. It is the evolution of Data Warehouse reports in Adobe Analytics, with many new, often-requested features that are not available in Data Warehouse today.

For more information, see Export Customer Journey Analytics reports to the cloud.

Reporting Activity Manager

Added documentation for the Reporting Activity Manager.

The Reporting Activity Manager lets you see the reporting capacity for each connection in your organization. It provides administrators with detailed visibility into reporting consumption in order to easily diagnose and fix capacity issues during peak reporting times.

The following new articles were added:

New columns on management pagesDocumented new columns that are now available in the Calculated metrics manager and the Segment manager.
Comparison with Adobe AnalyticsAdded an overview page as an introduction on comparing and understanding the differences between Customer Journey Analytics and Adobe Analytics.
Additional derived fields functionalityUpdated documentation for the new Lookup function.
September 2023
Updated structure of articles for the Media Playback Time Spent panel

Removed the folder called Media Playback Time Spent, and combined the contents of the folder into a single article: Media Playback Time Spent panel.

This change is more in line with the documentation for other panels.

Additional derived fields functionalityUpdated documentation for the new Lowercase and Trim functions and for the additional CSV capabilities added to the Classify function.
Regional data collectionUpdated FAQ with information on regional data collection when using Customer Journey Analytics.
August 2023
Media Playback Time Spent panelUpdated content for Media Playback Time Spent panel to improve readability.
Report Builder enhancementsUpdated content for Schedule workbooks to provide information for downloading scheduled tasks. Updated content for Create a data block to provide information for using Start date as a dimension.
Moved content about managing scheduled projectsCreated a new article in the Analytics Components Guide called Scheduled projects. This content was previously located in the Schedule projects article in the Analytics Tools Guide.
Adobe Customer Journey Analytics feature supportAdded more information in the Supported in a new way table on the sessionization capabilities in Customer Journey Analytics compared to Adobe Analytics. Learn more
Evolution from Adobe AnalyticsUpdated the (Re-)Configure Marketing Channels section with a reference to the Derived fields Marketing channels function template. Learn more
Data ingestion quick start guides for mobile applications and other platformsAdded additional data ingestion quick start guides outlining how to ingest and use data from mobile applications or other platforms (like desktop applications, games on consoles, applications on set-top boxes and IoT devices) in Customer Journey Analytics. Learn more
July 2023
Session settingsAdded a topic for this data view setting. Learn more
Adobe Product AnalyticsAdobe Product Analytics is a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows​.
Derived fieldsA derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder.
Expanded lookup support for Profile and Lookup dataProvides the ability to add datasets as lookups of fields within Profile or Lookup datasets. Previously, only Event datasets were supported. Learn more
Report Builder enhancements
Edge Network geo lookupsDatastream settings how has a geo lookup service that provides unified geographic data.
June 2023
Cross-channel analysis and stitchingIn anticipation of the upcoming changes to enable stitching and to further clarify how cross-channel analysis can be elevated using stitching, documentation related to Cross-Channel Analytics functionality is edited to refer to cross-channel analysis as the Customer Journey Analytics capability and use case, and Stitching as an important functionality to accomplish this.
PowerBI & Tableau access to Customer Journey Analytics data viewsThe Customer Journey Analytics BI extension enables SQL access to data views that you have defined in Customer Journey Analytics. Learn more
Adobe Journey Optimizer data viewsCustomer Journey Analytics Admins have access to some extra data views in Customer Journey Analytics, entitled “AJO Data view (Sandbox-name)”. Learn more.
Currency conversionUpdated documentation for currency conversion support.
Calculated metrics updates

The following updates were made to calculated metrics documentation in order to align it with current Customer Journey Analytics functionality:

  • Updated the list of default calculated metrics available in Customer Journey Analytics
  • Updated screen shots and procedures in various calculated metrics articles
May 2023
Deep Linking (Mobile App) documentationAllows users to send links to scorecards that will lead them directly to the scorecard project in the app. Learn more
Doc on “Select data view from cell” in Report BuilderThis feature allows users to select the data view for a data block from a cell. Learn more
Documentation for updated Home screen for the Analytics dashboards app (Mobile App)The new updated Home screen allows you to view all of your scorecards in one consolidated scorecard list. Learn more
Optimization updateUpdated article on Optimizing Customer Journey Analytics performance
Analysis Workspace overviewUpdated Analysis Workspace overview to include more general overview information and links to relevant content.
Create projectsCreated a new article that explains in detail how to Create projects in Analysis Workspace.
Sort components in the left railAdded information about sorting the list of components in the left rail.See the “Search, filter, and sort the component list” section in Components overview.
Delete rows containing dynamic dimensions from a Freeform tableAdded information about how to quickly delete specific rows that contain dynamic dimensions using the x icon. See the “Quickly exclude specific rows from a table” section in Filter and sort tables.
Button to add a visualization within a panelAdded information about a new button at the bottom of each panel in Analysis Workspace that allows you to quickly add a visualization. See the “Add visualizations to a panel” section in Visualizations overview.
Intelligent captions documentationEnrich storytelling for users with natural-language summaries of a Line visualization.
Derived fieldsAdded documentation for derived fields functionality.
April 2023
Video about using segments as dimensions

Updated the video about using segments as dimension.

This video is linked from the Create segments page.

Following is a direct link to the video: Use segments as dimensions in Analysis Workspace.

Segment documentation

Added article about using the Segment builder.

Streamlined documentation in Create segments and Segmentation overview.

Update to Experimentation panel documentationAdded a section on interpreting non-randomized dimensions.
Project segments (Ad hoc and quick segments)Streamlined documentation about project segments and removed duplicated information. The steps for creating ad hoc segments are now combined with the steps for creating quick segments.
March 2023
Integrate Decision Management dataAdded content explaining how to integrate Adobe Journey Optimizer Decision Management data in Customer Journey Analytics.
Create data stories in mobile scorecardsA data story is a collection of supporting data points, business context, and related metrics built around a central theme or metric.
Updated feature supportUpdated Customer Journey Analytics feature support with a table of features available in Customer Journey Analytics but not available or supported in AA.
Default calculated metricsAdded content explaining the default calculated metrics provided by Adobe.
Data Dictionary

Added new documentation for the Data Dictionary, including an Overview, Viewing, Editing, and Monitoring the Data Dictionary.

Information in Adding component descriptions was updated to account for Data Dictionary functionality.

Link sharing for projects (no login required)

Updated existing documentation to explain how to share a read-only link of a project with people who do not have access to Analysis Workspace.

Updated user documentation includes Share projects and Create shareable links.

Options for administrators were added to Preferences.

February 2023
Compare Customer Journey Analytics to BI solutionsNew document on a comparison of Customer Journey Analytics to typical BI solutions.
Update to Audiences documentationNew section on latency considerations.
Update to Audiences documentationAfter you have created an audience, Adobe creates an Experience Platform streaming segment for each new Customer Journey Analytics Audience.
Workspace calendars and date rangesUpdated content to describe relative date ranges, formula calculation updates, and calendar UI changes. See About relative panel date ranges.
Mobile scorecardsNew documentation section to describe how to show and hide comparison date ranges. See Show comparison date ranges in Customer Journey Analytics.
January 2023
Filter and sort tablesUpdated content (including adding procedures and explaining available options) in the Filter and sort tables article. Renamed this article from “Pagination, filtering and sorting tables.”
Data ingestion quick start guidesNew documentation section on how to ingest and use data in Customer Journey Analytics.
Workspace FoldersDedicated pages for Folders management.
Workspace User preferencesMany additional user preferences are now available in Preferences.
Auto-save for Workspace projectsUpdated content to include auto-save functionality in Save projects.
Landing pageNew landing page updates landing page.
Schedule WorkbooksDedicated page to describe how to Schedule Workbooks in Report Builder.
Object array support for profile and lookup datasetsUpdated Use arrays of objects and Ingest Adobe Experience Platform audiences to reflect object array support for profile and lookup datasets.