Customer Journey Analytics - documentation updates

Updated information in Metrics to clarify the difference between calculated metrics that are created in the calculated metrics builder and those that are created as quick calculated metrics within a single project. Also added more details about hose to create quick calculated metrics.

Calculated metrics that are created in the calculated metrics builder are available in the component list and can be applied to projects throughout the organization, while calculated metrics that are created as quick calculated metrics are available only within the project where they were created.

Also updated information in Build metrics to make similar clarifications.

Replaced instances of “Media Analytics” and “Streaming Media” with the name “Streaming Media Collection Add-on” and “Streaming Media Collection” when referring to the set of streaming media features that collect streaming media data and surface it in Analysis Workspace.

These updates are available throughout the Customer Journey Analytics documentation as well as the Streaming Media Collection documentation.

Added the Adobe-owned Google Cloud Platform organization ID to the Configure cloud export locations documentation for exporting Customer Journey Analytics reports to Google Cloud Platform.

This information is required only for organizations that are using Organization policy constraints in Google Cloud Platform.

For organizations upgrading from Adobe Analytics to Customer Journey Analytics, there are multiple upgrade options and many considerations to keep in mind based on an organization’s current Adobe Analytics implementation and long-term goals.

New documentation resources are now available to help you better understand:

• The various upgrade paths that exist
• Which upgrade paths are available based on an organization’s current Adobe Analytics implementation
• The advantages and disadvantages of each upgrade path
• Step-by-step guidance for each upgrade path
• Considerations for handling historical data
• And more!

Get started with the upgrade to Customer Journey Analytics.

• Feature matrix
• Enhanced Retention
• Enhanced Insights in Funnel
• Compare events within a single Funnel step

Added information about how to view projects that are shared with you.

Also streamlined information about sharing individual or multiple projects.

Made the following changes to clarify that users who are assigned the Product Admin role have access to export full tables from Analysis Workspace by default:

• Added a new bullet to Product Admin default permissions.
• Added a note under the minimum requirements for exporting full tables to the cloud.

Updated the documentation to reflect minor interface updates when configuring a new account or location when exporting full tables from Analysis Workspace.

A new Add account option is now available in the Account drop-down menu. The Add location option that was previously available as a button next to the Location name drop-down menu is now available within the menu itself.

The documentation for Anomaly Detection was previously located in a section about Virtual Analyst. The following changes were made:

• The term Virtual Analyst was removed from the documentation.
• The section about Anomaly Detection was moved directly beneath the Analysis Workspace section.

Added documentation about exporting full tables with millions of Workspace rows to cloud destinations.

Exporting full tables offers one-time or scheduled delivery of data tables designed within Workspace with support for up to five breakdowns, five metrics, segments, and calculated metrics, all in a concatenated table. It is the evolution of Data Warehouse reports in Adobe Analytics, with many new, often-requested features that are not available in Data Warehouse today.

For more information, see Export Customer Journey Analytics reports to the cloud.

Added documentation for the Reporting Activity Manager.

The Reporting Activity Manager lets you see the reporting capacity for each connection in your organization. It provides administrators with detailed visibility into reporting consumption in order to easily diagnose and fix capacity issues during peak reporting times.

The following new articles were added:

• Reporting Activity Manager overview
• View reporting activity in the Reporting Activity Manager
• Cancel requests in the Reporting Activity Manager

Removed the folder called Media Playback Time Spent, and combined the contents of the folder into a single article: Media Playback Time Spent panel.

This change is more in line with the documentation for other panels.

• Filter from cell for multiple data blocks
• Show and hide row and column headers

The following updates were made to calculated metrics documentation in order to align it with current Customer Journey Analytics functionality:

• Updated the list of default calculated metrics available in Customer Journey Analytics
• Updated screen shots and procedures in various calculated metrics articles

Updated the video about using segments as dimension.

This video is linked from the Create segments page.

Following is a direct link to the video: Use segments as dimensions in Analysis Workspace.

Added article about using the Segment builder.

Streamlined documentation in Create segments and Segmentation overview.

Added new documentation for the Data Dictionary, including an Overview, Viewing, Editing, and Monitoring the Data Dictionary.

Information in Adding component descriptions was updated to account for Data Dictionary functionality.

Updated existing documentation to explain how to share a read-only link of a project with people who do not have access to Analysis Workspace.

Updated user documentation includes Share projects and Create shareable links.

Options for administrators were added to Preferences.