2025 Customer Journey Analytics Release Notes
Learn about the latest release updates for Adobe Experience Cloud products. Get the latest self-help documentation, tutorials, and courses on Experience League.
August 2025 aug25
The map visualization is a visualization in Analysis Workspace that allows you to build a visual map of any metric (including calculated metrics). It is useful for identifying and comparing metric data across different geographic regions.
Previously, the map visualization was available only in Adobe Analytics.
The map visualization in Customer Journey Analytics contains the following improvements from the map visualization in Adobe Analytics:
- Use any segment from your data view as a data source.
- Accuracy up to a single meter by configuring the dimension in your data view.
- A new selection tool allows you to create a segment, audience, trend, or breakdown from any area you select in the visualization.
For more information, see Map.
If you license the Customer Journey Analytics B2B Edition, the following additional B2B templates are now available from the Adobe templates UI:
- B2B Account Engagement Overview
- B2B Opportunity Engagement Overview
- B2B Buying Group Activity
For more information, see B2B templates in Use templates.
When downloading a project as a PDF, the PDF is downloaded to the downloads folder on your workstation.
Previously, downloading a project as a PDF launched the PDF in a new browser tab with a unique URL.
For more information, see Download projects and data.
Depending on your Customer Journey Analytics package, you can now have up to a maximum of 1 billion unique keys in a lookup dataset.
For more information, see Data transfer limits in the Customer Journey Analytics Guardrails documentation.
User-defined map fields that you define in your Experience Platform schema are now available for use in Customer Journey Analytics.
You can use the following map fields when creating metrics and dimensions in Customer Journey Analytics:
- String to String
- String to Integer
For more information, see Component settings.
For more information about map fields in Experience Platform, see Define map fields in the UI.
Projects that are deleted are immediately deleted from scheduled deliveries and are no longer accessible by their URL.
Previously, projects were included in scheduled deliveries and could be accessed with their URL for 60 days after being deleted.
For more information about deleting projects, see Projects overview.
Fixes in Customer Journey Analytics
Analysis Workspace: AN-389683; AN-389534; AN-389207; AN-389066; AN-388687; AN-388478; AN-387089; AN-384865; AN-384560; AN-383486; AN-365768; AN-351639
Components:
Content Analytics:
Guided Analysis: AN-384426
Platform: AN-384410
Report Builder: AN-389336; AN-382775
Reporting:
Segmentation:
Shared metrics and dimensions:
Other: AN-388222; AN-384898; AN-387169
July 2025
A new commenting feature in Analysis Workspace allows you to share insights and ask questions within the context of an Analysis Workspace project. This can streamline discussions about the data, keeping conversations within the context of the data that is being discussed. You can
- Comment on any Analysis Workspace project to which you have access
- Comment on a specific point in a visualization or make general comments about a project
- Tag other users to notify them about your comments
- Manage existing comments (edit, pin, resolve, and so forth)
Customer Journey Analytics administrators can disable commenting at the organization level. Project owners can disable commenting at the project level.
July 22, 2025
(previously May 29, 2025)
June 2025 jun25
June 2, 2025
(Originally planned to release on May 29, 2025)
You can now export reports from Report Builder to the following cloud storage destinations:
- Amazon S3 Role ARN
- Google Cloud Platform
- Azure SAS
- Azure RBAC
Previously, you could share workbooks to other users via email, but you could not export reports from Report Builder to cloud destinations.
For more information, see Schedule workbooks by exporting to cloud destinations.
A new commenting feature in Analysis Workspace allows you to share insights and ask questions within the context of an Analysis Workspace project. This can streamline discussions about the data, keeping conversations within the context of the data that is being discussed. You can
- Comment on any Analysis Workspace project to which you have access
- Comment on a specific point in a visualization or make general comments about a project
- Tag other users to notify them about your comments
- Manage existing comments (edit, pin, resolve, and so forth)
Customer Journey Analytics administrators can disable commenting at the organization level. Project owners can disable commenting at the project level.
July 11, 2025
(Originally planned to release on May 29, 2025)
Fixes in Customer Journey Analytics
Alerts: AN-379554
Analysis Workspace: AN-339607; AN-379222; AN-381138; AN-383291
B2B: AN-376028
BI Extension for Tableau: AN-377488
Components: AN-376174
Data views: AN-379011
Export locations: AN-382191
Full table export: AN-375646; AN-376986; AN-380355; AN-381310
Journey Canvas: AN-375865; AN-378011
Report Builder: AN-369786; AN-371395; AN-372809
Reporting: AN-372615; AN-378578;
May 2025 may25
When collecting Streaming Media data into Adobe Experience Platform, the XDM field paths shown under the heading of “XDM Field Path” of the Streaming Media parameters documentation should no longer be used. These field paths are found on the following pages and are marked as “Deprecated”: Audio and video parameters, Ad parameters, Chapter parameters, Player state parameters, and Quality parameters.
Instead, customers should migrate to the mediaReporting field paths, as shown under the heading of “Reporting XDM Field Path” of the Streaming Media parameters documentation referenced above.
During a transitional period of three months, data ingestion on the deprecated XDM field paths will continue. However, at the end of July 2025, deprecated field paths will be fully removed and no longer visible in the Adobe Experience Platform Schema UI, and data will be sent only using the mediaReporting field paths.
Customers who implemented the Analytics source connector to collect Streaming Media data into Platform before April 22, 2025 must migrate their existing configurations to use the new field paths. This migration must be complete by the end of July 2025. Please contact your Adobe Consulting Services or Account team for migration support. No action is required for customers who implement the Analytics source connector after April 22, 2025.
For schemas with Double data types, the dimension format now defaults to 2 decimal places. You can change this number to 0 through 5 decimal places.
Previously, the format defaulted to 0 decimal places.
This means that if you are using double-type dimensions in your Analysis Workspace reports, no decimal places were shown by default. These same reports will now show 2 decimal places.
For more information about how to update the number of decimal places that are shown for double-type dimensions, see Format component settings.
June 2, 2025
(Originally planned to release on May 29, 2025)
A new commenting feature in Analysis Workspace allows you to share insights and ask questions within the context of an Analysis Workspace project. This can streamline discussions about the data, keeping conversations within the context of the data that is being discussed. You can
- Comment on any Analysis Workspace project to which you have access
- Comment on a specific point in a visualization or make general comments about a project
- Tag other users to notify them about your comments
- Manage existing comments (edit, pin, resolve, and so forth)
Customer Journey Analytics administrators can disable commenting at the organization level. Project owners can disable commenting at the project level.
June 25, 2025
(Originally planned to release on May 29, 2025)
Fixes in Customer Journey Analytics
Analysis Workspace: AN-361874; AN-371360; AN-373079; AN-374382; AN-374447; AN-375277; AN-375680
Audiences: AN-372343
Audit Log: AN-378168
Connections: AN-373121; AN-372996
Data deletion: AN-375450
Derived fields: AN-373689; AN-377852
Export locations: AN-374167
Journey Canvas: AN-373319
Report Builder: AN-369786
Reporting: AN-377326; AN-378051
Reporting activity manager: AN-377148
April 2025 apr25
For numeric dimensions, this update lets you
- Use the “No Value” dimension item in a segment.
- Perform a breakdown in a report on the “No Value” line item.
Adobe Content Analytics allows you to quickly and easily investigate large volumes of content data to uncover trends, spot anomalies, identify content fatigue, and gain insights from content exposure.
Out of the box, you can save time with pre-built reporting templates and new features like Asset Inspector. This capability lets you not only visualize the asset in-line with your data, but also open each asset for summarized details including performance, placements, attributes and more.
You can investigate this new set of content data within the context of the complete customer journey to answer important business questions, assess content performance, enhance segmentation, identify optimization opportunities, and define new audiences for activation.
Content Analytics is an add-on to Customer Journey Analytics. Learn more
When collecting Streaming Media data into Adobe Experience Platform, the XDM field paths shown under the heading of “XDM Field Path” of the Streaming Media parameters documentation should no longer be used. These field paths are found on the following pages and are marked as “Deprecated”: Audio and video parameters, Ad parameters, Chapter parameters, Player state parameters, and Quality parameters.
Instead, customers should migrate to the mediaReporting field paths, as shown under the heading of “Reporting XDM Field Path” of the Streaming Media parameters documentation referenced above.
During a transitional period of three months, data ingestion on the deprecated XDM field paths will continue. However, at the end of July 2025, deprecated field paths will be fully removed and no longer visible in the Adobe Experience Platform Schema UI, and data will be sent only using the mediaReporting field paths.
Customers who implemented the Analytics source connector to collect Streaming Media data into Platform before April 22, 2025 must migrate their existing configurations to use the new field paths. This migration must be complete by the end of July 2025. Please contact your Adobe Consulting Services or Account team for migration support. No action is required for customers who implement the Analytics source connector after April 22, 2025.
Fixes in Customer Journey Analytics
Admin Console: AN-370228
Analysis Workspace: AN-371933; AN- 371933; AN-371979
Audiences: AN-373032
Component settings: AN-367400
Derived fields: AN-370614; AN-370959
Export locations: AN-371670
Full table export: AN-360492; AN-369204; AN-370755;AN-372294; AN-372363; AN-372754; AN-373040; AN-373081; AN-373168
Journey Canvas: AN-373294
Mobile app: AN-363169; AN-368496; AN-371766
Product usage: AN-369501
Reporting: AN-369085; AN-371094; AN-372580
March 2025 mar25
Lets you generate a step-by-step guide for upgrading from Adobe Analytics to Customer Journey Analytics. This guide is tailored to your organization and takes into consideration your current Adobe Analytics environment, your intended uses for Customer Journey Analytics, and any time-saving tradeoffs your organization wants to make.
To start generating your custom guide, log in to Customer Journey Analytics, then select Upgrade to Customer Journey Analytics on the Workspace tab.
For numeric dimensions, this update lets you
- Use the “No Value” dimension item in a segment.
- Perform a breakdown in a report on the “No Value” line item.
Adobe Content Analytics allows you to quickly and easily investigate large volumes of content data to uncover trends, spot anomalies, identify content fatigue, and gain insights from content exposure.
Out of the box, you can save time with pre-built reporting templates and new features like Asset Inspector. This capability lets you not only visualize the asset in-line with your data, but also open each asset for summarized details including performance, placements, attributes and more.
You can investigate this new set of content data within the context of the complete customer journey to answer important business questions, assess content performance, enhance segmentation, identify optimization opportunities, and define new audiences for activation.
Content Analytics is an add-on to Customer Journey Analytics. Learn more
Fixes in Customer Journey Analytics
Alerts: AN-368098
Analysis Workspace: AN-333301; AN-365796; AN-368023
Audit Log: AN-368100
Data Views: AN-369504
Filters: AN-369037
Full Table Export: AN-369330
Mobile App: AN-369365
Important notices for Customer Journey Analytics Administrators
February 2025 feb25
Fixes in Customer Journey Analytics
Audiences: AN-365687; AN-366674
Data Ingestion: AN-368376
Data Views: AN-368443
Derived Fields: AN-368441
Guided Analysis: AN-367697
Journey Canvas: AN-367890
Mobile App: AN-367137
Power BI extension: AN-367643
Workspace: AN-352828; AN-359248; AN-368583
January 2025 jan25
You can now customize the new reporting interface in Adobe Journey Optimizer by creating or editing a template in Customer Journey Analytics, then saving the template to be used on the Reports page in Journey Optimizer. Previously, the new reporting interface in Adobe Journey Optimizer couldn’t be customized.
For more information, see “Create a template” or “Edit or delete a template” in Create and manage templates.
Templates are now available in Customer Journey Analytics.
- Pre-built templates: A large selection of pre-built templates are available. You can use these templates to gain quick insights into the most common reporting scenarios. Pre-built templates can be used as they are. Or, they can be used as a starting point for a project, which can then be customized to better suit a specific purpose. Learn more
- Company templates: Administrators can create company templates to meet the needs of use cases specific to their organization. Company templates that administrators create are available to users in their organization. Learn more
Fixes in Customer Journey Analytics
Alerts: AN-363263; AN-364880; AN-365029; AN-365960
Audiences: AN-362564; AN-363254;
Data ingestion: AN-362359; AN-362751
Data Views: AN-362089; AN-365213; AN-365770; AN-366171; AN-366681
Derived Fields: AN-359711; AN-362496
Export Locations: AN-363999
Full table export: AN-363055
Report Builder: AN-362937
Workspace: AN-359012; AN-359145; AN-359914; AN-361455; AN-361934; AN-362469; AN-363460; AN-364714; AN-364918; AN-366277;