2025 Customer Journey Analytics Release Notes

Last update: April 8, 2025

CREATED FOR:

  • User
  • Admin

Learn about the latest release updates for Adobe Experience Cloud products. Get the latest self-help documentation, tutorials, and courses on Experience League.

March 2025

FeatureDescriptionRollout startsGeneral Availability
Product Usage templateA new Workspace template allows you to view how the Customer Journey Analytics product is used within your organization. Learn more.March 5, 2025
Customer Journey Analytics upgrade guide

Lets you generate a step-by-step guide for upgrading from Adobe Analytics to Customer Journey Analytics. This guide is tailored to your organization and takes into consideration your current Adobe Analytics environment, your intended uses for Customer Journey Analytics, and any time-saving tradeoffs your organization wants to make.

To start generating your custom guide, log in to Customer Journey Analytics, then select Upgrade to Customer Journey Analytics on the Workspace tab.

Learn more

March 11, 2025
Updates to “No Value” line item on numeric dimensions

For numeric dimensions, this update lets you

  • Use the “No Value” dimension item in a filter.
  • Perform a breakdown in a report on the “No Value” line item.

Learn more

March 27, 2025
Adobe Content Analytics

Adobe Content Analytics allows you to quickly and easily investigate large volumes of content data to uncover trends, spot anomalies, identify content fatigue, and gain insights from content exposure.

Out of the box, you can save time with pre-built reporting templates and new features like Asset Inspector. This capability lets you not only visualize the asset in-line with your data, but also open each asset for summarized details including performance, placements, attributes and more.

You can investigate this new set of content data within the context of the complete customer journey to answer important business questions, assess content performance, enhance segmentation, identify optimization opportunities, and define new audiences for activation.

Content Analytics is an add-on to Customer Journey Analytics. Learn more

March 27, 2025
Media Collection: Adobe Source Connector updates for new Media Reporting XDMThe Analytics Source Connector automatically maps streaming media data in Adobe Analytics to the same fields used by the Web SDK. Previously, data was mapped to both the old and new locations, but only the new location will be used in the future. Learn moreMarch 31, 2025

Fixes in Customer Journey Analytics

Alerts: AN-368098
Analysis Workspace: AN-333301; AN-365796; AN-368023
Audit Log: AN-368100
Data Views: AN-369504
Filters: AN-369037
Full Table Export: AN-369330
Mobile App: AN-369365

Important notices for Customer Journey Analytics Administrators

NoticeNotice added or updatedDescription
N/A

February 2025

FeatureDescriptionRollout startsGeneral Availability
BI Extension - expanded supportThe Customer Journey Analytics BI extension now supports Looker, Jupyter Notebook and R Studio.January 24, 2025
Media Collection: Adobe Source Connector updates for new Media Reporting XDMThe Analytics Source Connector automatically maps streaming media data in Adobe Analytics to the same fields used by the Web SDK. Previously, data was mapped to both the old and new locations, but only the new location will be used in the future. Learn moreMarch 31, 2025

Fixes in Customer Journey Analytics

Audiences: AN-365687; AN-366674
Data Ingestion: AN-368376
Data Views: AN-368443
Derived Fields: AN-368441
Guided Analysis: AN-367697
Journey Canvas: AN-367890
Mobile App: AN-367137
Power BI extension: AN-367643
Workspace: AN-352828; AN-359248; AN-368583

January 2025

FeatureDescriptionRollout startsGeneral Availability
Updated Connections Usage experienceThe Usage tab in Connection now provides enhanced visualizations for these types of reportable rows: core, ingested and historical data. You can also view and break down the usage data by connection, dataset, sandbox, or tag. Learn moreJanuary 15, 2025
API for migrating Adobe Analytics projects and any included components to Customer Journey AnalyticsAn API is now available for migrating your Adobe Analytics projects and included components to Customer Journey Analytics. Previously, project and component migration was available only through the user interface. Learn more. Select CJA Migration APIs from the dropdown.January 15, 2025
Use custom templates from Customer Journey Analytics on the Reports page in Journey Optimizer

You can now customize the new reporting interface in Adobe Journey Optimizer by creating or editing a template in Customer Journey Analytics, then saving the template to be used on the Reports page in Journey Optimizer. Previously, the new reporting interface in Adobe Journey Optimizer couldn’t be customized.

For more information, see “Create a template” or “Edit or delete a template” in Create and manage templates.

January 15, 2025
Templates in Analysis Workspace

Templates are now available in Customer Journey Analytics.

  • Pre-built templates: A large selection of pre-built templates are available. You can use these templates to gain quick insights into the most common reporting scenarios. Pre-built templates can be used as they are. Or, they can be used as a starting point for a project, which can then be customized to better suit a specific purpose. Learn more
  • Company templates: Administrators can create company templates to meet the needs of use cases specific to their organization. Company templates that administrators create are available to users in their organization. Learn more
January 15January 30, 2025
Product usageSee how your organization uses Customer Journey Analytics. Enabling this feature creates a dataset in Adobe Experience Platform that collects data when anyone in your organization uses Analysis Workspace. A connection and a data view are also automatically created, giving you access to dimensions like top project types, most active users, and most popular components used in projects. Learn moreOctober 23, 2024January 22, 2025
Intelligent Captions v2Intelligent captions are now supported for the following visualizations: Multi-line, Bar, Horizontal bar, Donut, Area, Flow, and Fallout. You can select to show all intelligent captions at once in an expanded view, or you can show individual intelligent captions in a one-by-one view. Learn moreJanuary 22, 2025
Add guided analyses to projects from within Guided AnalysisLets you add guided analyses to Workspace projects from within Guided Analysis. You can also add guided analyses directly in Analysis Workspace. Learn moreJanuary 22, 2025
Media Collection: Adobe Source Connector updates for new Media Reporting XDMThe Analytics Source Connector will automatically map streaming media data in Adobe Analytics to the same fields used by the Web SDK. Currently, data is mapped to both the old and new locations, but only the new location will be used in the future. Learn moreJanuary 30, 2025