Documentation Customer Journey Analytics Customer Journey Analytics Guide

Row settings

Last update: July 13, 2026

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Row settings vary depending on which component you have dragged into the table. To access table row settings, select Settings next to a dimension, segment, metric, time period, or a breakdown within each of these objects.

Freeform Table highilighting the Settings icon for Metrics

Setting

Description

Breakdown by position

By default, this setting is disabled and breakdowns are fixed to static row items. For example, imagine you breakdown the top 3 Page dimension items (Homepage, Search Results, Checkout) by Marketing Channel. Then, you leave the project and return two weeks later. Upon opening the project again, the top 3 pages have changed, and now Homepage, Search Results and Checkout are the top 4-6 pages instead. By default, your Marketing Channel breakdowns still appear under Homepage, Search Results and Checkout, even though they are now in rows 4-6.
In contrast, Breakdown by position always breaks down the top 3 items, regardless of what they are. Referring back to the example, when you re-open your project, the Marketing Channel breakdowns are tied to the top 3 pages in the table. And not to Homepage, Search Results and Checkout, which are now in rows 4-6.

Percentages

Calculate percentages by column (default): the percentages visible in a cells are calculated based on the column total.
Calculate percentages by row: the percentages in cells are calculated across the row, as opposed to down the column, with Grand total as the denominator. This calculation is useful for trending percentages.

Column totals

These settings are available only for static rows.
Show as sum of current rows shows a client-side sum of the rows in the table, which means the total does not de-duplicate metrics like visits or persons.
Show grand total shows a server-side sum, which means the total of de-duplicated metrics.

See Row and column settings in a Freeform table for a demo video.

This video demonstrates the functionality using Adobe Analytics. However, the functionality is similarly available in Customer Journey Analytics. Be aware of the differences in terminology between Adobe Analytics and Customer Journey Analytics (for example visits versus sessions).

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Change row count

To change the number of rows that are displayed:

Click the number next to Rows at the top of the first column of the table.
From the drop-down menu, select the number of rows you would like the table to display.

The following context menu options are available when selecting the dimension header.

Option

Description

Copy selection to clipboard

Copy the selection from the visualization onto the clipboard.

Download items as CSV (dimension name)

Immediately download the dimension items (to a maximum of 50,000) of the visualization to your local device. A maximum of 50,000 dimension items for the selected dimension.

Download selection as CSV

Immediately download the dimension items of the visualization to your local device.

Create hyperlink for all dimension items

Create hyperlinks for all the dimension items. See Hyperlinks for dimensions in a freeform table

Edit hyperlink for all dimension items

Edit hyperlinks for all the dimension items. See Hyperlinks for dimensions in a freeform table

Remove hyperlink for all dimension items

Remove hyperlinks for all the dimension items. See Hyperlinks for dimensions in a freeform table

Delete

Deletes the dimension from the table.

Visualize

Visualize the dimension using any of the available visualizations.

Display only selected rows

Display only the selected items in the visualization.

Create annotation from selection

Open up the Annotation details to add an annotation.

The following additional context menu options are available when selecting one or more dimension items (first column) or one or more individual cells in the freeform table.

Option

Description

Copy selection to clipboard

Copy the information in the selected cells of the freeform table.

Download items as CSV (dimension name)

Immediately download the dimension items (to a maximum of 50,000) of the visualization to your local device. A maximum of 50,000 dimension items for the selected dimension.

Create hyperlink

Create a hyperlink for the item. See Hyperlinks for dimensions in a freeform table

Edit hyperlink

Edit a hyperlink for the item. See Hyperlinks for dimensions in a freeform table

Remove hyperlink

Remove a hyperlink for the item. See Hyperlinks for dimensions in a freeform table

Download selection as CSV

Immediately download the dimension items of the visualization to your local device.

Delete selected

Delete selected rows.

Create alert from selection

Open up the Alert builder to build an alert from the selection.

Breakdown

Break down the dimension item. Select from the list of Dimensions, Metrics, Segments or Date ranges. Alternative search for a component, using Search.

Visualize

Visualize the selection using any of the available visualizations.

Trend selection

Create a trended line chart visualization for the selection.

Display only selected rows

Display only the selected rows in the visualization.

Display all rows

Display all rows in the visualization.

Rename selected row

Rename the selected row. Enter a Name in the Rename selected row dialog. Select OK to confirm or Cancel to cancel. Once a row in a freeform table is renamed, the dimension name in the header column is appended with (modified) and a

icon is available to reset modified rows in the dimension header column. See Inline classifications.

Combine selected rows

Combine the selected rows. Enter a Name in the Combine selected rows dialog. Select OK to confirm or Cancel to cancel. Once rows in a freeform table are combined, the dimension name in the header column is appended with (modified) and a

icon is available to reset modified rows in the dimension header column. See Inline classifications.

Create modified rows as derived field

You must be a Customer Journey Analytics product administrator to see this context menu option.
Available on any selected row of a freeform table which is modified as the result of renaming or combining rows. When selected, the Derived field interface opens with the modifications you have made to the freeform table already prefilled. See Inline classifications.

Create annotation from selection

Open up the Annotation builder to build an annotation for the selection.

Create segment from selection

Open up the Segment builder to build a segment from the selection.

Create audience from selection

Open up the Audience builder to build an audience from the selection.

The following additional context menu options are available when selecting a metric column header.

Option

Description

Create metric from selection

Create a new metric from the selected metric. Metric can be Mean, Media, Column max, Column min, Column sum. You can also select Open in calculated metric builder to create a calculated metric.

Add time period column

Add a time period column. You are offered several options, where the calendar range of the panel determines the date range:

Prior date range to this date range
These date range to this date range.
Custom date range to this date range. Opens up the Date range builder to specify the date range.

See Date comparison for more information.

Compare time periods

Adds compare time period columns. Only available when the dimension is not based on time. You are offered several options determines the date range:

Prior date range to this date range
Custom date range to this date range. Opens up the Date range builder to specify the date range.

See Date comparison for more information.

Modify attribution models

Modify the attribution model for the column.

Compare attribution model

Specify a new attibution model and compare it to the attribution model for the selected column. A new column is added with the new attribution model metrics. Also, a Percent change column is added for comparison.

Reset column widths

Reset the column widths to the default width.

Create annotation from selection

Open up the Annotation builder to build an annotation for the selection.

Create segment from selection

Open up the Segment builder to build a segment from the selection.

Create audience from selection

Open up the Audience builder to build an audience from the selection.

Change row height

You can set the view density of a project to Compact, Comfortable, and Expanded.

Inline classifications inline-classifications-example

AVAILABILITY

The functionality described in this section is in the Limited Testing phase of release and might not be available yet in your environment. This note will be removed when the functionality is generally available. For information about the Customer Journey Analytics release process, see Customer Journey Analytics feature releases.

Inline classifications enable you to rename or combine rows in a freeform table. And to create a derived field from the modified rows in a table.

The example below illustrates how to use the Rename selected row, Combine selected rows, and Create modified rows as derived field context menu options. And how to reset the modified freeform table.

Rename No value row to Other.
1. Select Rename selected row from the context menu in the selected No value row.
2. In the Rename selected row dialog:
  1. Enter Other for Name.
  2. Select OK.
Combine Men and Women rows to one Adults row.
1. Select Men and Women row.
2. Select Combine selected rows from the context menu from any of the selected rows.
3. In the Combine selected rows dialog:
  1. Enter Adults for Name.
  2. Select OK.
Create a derived field from the modifications in the freeform table.
1. Select Create modified rows as derived field from the context menu for any selected row in the modified table.
2. Inspect, optionally modify, and save the definition of the derived field based on all modifications made in the table.
Reset the freeform table to the state before modifications.
1. Select next to dimension name (modified).
2. Select Reset modified rows from the Rows modified popup.

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Row settings

Change row count

Context-menu

Change row height

Inline classifications inline-classifications-example