2024 Customer Journey Analytics release notes

April 2024 apr24

Feature
Description
Rollout starts
General Availability
Streaming Media: Send Roku data to Adobe Experience Platform Edge
Now when installing Media Analytics with Experience Platform Edge, you can use the Adobe Experience Platform Roku SDK to send Streaming Media data to Adobe Experience Platform.
April 12, 2024
Exposed monthly reports in Reporting Activity Manager

When viewing reporting activity for all connections in Reporting Activity Manager, a graph is now available that shows the monthly reports/requests that were run at the IMS Org level, for both the current and previous month.

Note: Data is available starting partway through the month of March, 2024.

April 15, 2024
Intelligent Captions in mobile scorecards
Intelligent Captions can help non-analysts better make sense of their data without the help of analysts. They are now available in Customer Journey Analytics scorecards.
April 17, 2024
Permissions enhancement for project-only Workspace components
Previously, if one user (User A) shared a project with another user (User B), and gave User B edit access to the project, User B would be able to edit the project. However, User B would not be able to edit quick filters embedded in the project. That limitation is now removed - User B can edit quick filters and other project-only components that are embedded in the shared project.
April 17, 2024
Administrators can manage all locations in their organization
A new option on the Locations page allows Administrators to view and manage all locations in the organization. Previously, administrators could view and manage only the locations they created.
April 2024
Adobe Product Analytics: Feature Matrix
Fuel investment decisions by understanding what your core, power, one-time, and questionable features are. Feature matrix measures events by frequency of use vs % active users and compares to median usage.
April 17, 2024
April 30, 2024
Adobe Product Analytics: Enhanced Insights in Funnel
In the Friction view, the written insights have been enhanced to include categories, deltas and descriptions to further understandability of the chart and table.
April 17, 2024
April 26, 2024
Adobe Product Analytics: Enhanced retention view

Several capabilities have been added to the Retention rates view to drive deeper & customizable retention insights:

  • Unlink start and return events
  • Compare multiple return events in a single view
  • Customize the retention model applied with on or after (unbounded), on each (bounded) and bracketed settings
  • Show & hide individual cohort rows in the chart
April 24, 2024
May 8, 2024
Adobe Product Analytics: Compare events within a single Funnel step
You can now compare events within a single funnel step in the Friction view. This is particularly useful when your journey has step options or a step where an A/B experiment is being run.
April 23, 2024
May 3, 2024
B2B Schema Transformation for Person to Account

Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:

  • XDM Business Account Person Relation
  • XDM Business Opportunity Person Relation
  • XDM Business Marketing List Members
  • XDM Business Campaign Members
May 1, 2024
Experience Edge bot detection
Bot detection allows you to identify events generated by Web SDK, Mobile SDK and Server API as being generated by known spiders and bots.
May 1, 2024
Derived fields: Next or Previous function
These new features let you take a field as an input and then identify the n-previous or n-next value to get a better view into the user journey. This functionality could also be combined with other functions in Derived Fields, such as Concatenate, to create new dimensions.
May 1, 2024
Audiences are published to a new “Audiences” section in Experience Platform

Audiences that are published from Customer Journey Analytics are now available in the new “Audiences” section in Adobe Experience Platform.

Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the “Segments” section.

This improvement provides the following benefits:

  • Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
  • Audiences can be sorted in Experience Platform by using the “Origin” column, which displays the application from which the audience was originally published.
  • Filter and sort options in Experience Platform enable you to more quickly find the relevant audiences.
May 2024

Fixes in Customer Journey Analytics

AN-319662; AN-337894; AN-338469; AN-340147; AN-340200; AN-340443; AN-341594; AN-342442; AN-342976; AN-343020; AN-343469; AN-343703; AN-343938; AN-344614; AN-344677;

Important notices for Customer Journey Analytics Administrators

Notice
Notice added or updated
Description
Updated links in Data views and Connections UIs
February 15

At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.

March 2024 mar24

Feature
Description
Rollout starts
General Availability
Intelligent Captions in mobile scorecards
Intelligent Captions can help non-analysts better make sense of their data without the help of analysts. They are now available in Customer Journey Analytics scorecards.
April 10, 2024
Change to deletion protocol for Workspace projects
Previously, deleted Workspace projects were never purged from the system. We will now start purging deleted projects after 180 days. During the 180 days after deletion, users can still access a deleted project via the Web interface if they have a URL to the direct project.
March 14, 2024
New column available on the Projects landing page

The Last used column is now available when viewing the Projects tab on the Customer Journey Analytics landing page.

This information can help you determine whether a project is valuable to users in your organization by showing the date and time when the project was last opened. Previously, the Last used column was available only in the Calculated metrics manager, Segments manager, and Alerts manager.

March 13, 2024
Usage metrics
The usage metrics interface shows the usage of ingested and reportable rows across all connections. This interface lets you determine whether your Customer Journey Analytics usage complies with what is contractually agreed upon.
March 13, 2024
Media Analytics Reporting - Average Minute Audience (AMA)

The Average Minute Audience panel is now available in CJA. Media Analytics customers can use the Average Minute Audience panel to better understand average consumption of their content.

Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics.

This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.

For more information, see Media Average Minute Audience panel.

March 12, 2024
B2B Schema Transformation for Person to Account

Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:

  • XDM Business Account Person Relation
  • XDM Business Opportunity Person Relation
  • XDM Business Marketing List Members
  • XDM Business Campaign Members
April 17, 2024
Report Builder usage included in the “Used in” column in the Calculated metrics manager and the Filters manager

When viewing the Used in column in the Calculated metrics manager or the Filters manager, usage data is now available for the Report Builder.

Previously, usage data in the Filters manager was available only for Alerts, Projects, Scheduled Projects and Calculated metrics; while usage data in the Calculated metrics manager was available only for Alerts, Projects, and Scheduled Projects.

July
Adobe Product Analytics: Compare events within a single Funnel step
In the Funnel: Friction view, you can now compare events within a single funnel step. This is particularly useful when your journey has step options or a step where an A/B experiment is being run.
March 29, 2024
April 12, 2024
Administrators can manage all locations and accounts in their organization

A new option on the Locations tab (on the Components > Exports page) allows Administrators to view and manage all locations in the organization.

A new option on the Location accounts tab (on the Components > Exports page) allows Administrators to view and manage all accounts in the organization.

Previously, administrators could view and manage only the locations and accounts that they created.

April 2024

Fixes in Customer Journey Analytics

AN-340429; AN-341544; AN-341974; AN-342176; AN-342391

Important notices for Customer Journey Analytics Administrators

Notice
Notice added or updated
Description
Updated links in Data views and Connections UIs
February 15

At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.

Adobe API object member additions
January 17, 2024
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.

February 2024 feb24

Feature
Description
Rollout starts
General Availability
Time-series forecasting
Forecasting is a new Analysis Workspace feature used to forecast a standard or calculated metric with any supported time granularity (hourly, daily, weekly, monthly and yearly) for freeform tables and line charts.
January 31, 2024
February 21, 2024
Row count metrics for lookup and profile data
Row count metrics for datasets, configured as part of a connection, now include records added, skipped, or deleted from profile and lookup datasets.
February 14, 2024
Usage metrics
The usage metrics interface shows the usage of ingested and reportable rows across all connections. This interface lets you determine whether your Customer Journey Analytics usage complies with what is contractually agreed upon.
February 20, 2024
March 12, 2024
Adobe Product Analytics: Share with Anyone
Lets you share a read-only link to Adobe Product Analytics projects with people who don’t have access to Product Analytics.
March 5, 2024
Adobe Product Analytics: Apply calculated metrics
You can now access calculated metrics created in Analysis Workspace or the Calculated Metric builder in the Trends: Usage view, enabling you to trend and compare metrics over time.
February 16, 2024
Updated links in Data views and Connections UIs

At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.

March 2024
Media Analytics Reporting - Average Minute Audience (AMA)
The Average Minute Audience panel is now available in CJA. Media Analytics customers can use the Average Minute Audience panel to better understand average consumption of their content. Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics. This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.
March 14, 2024

Fixes in Customer Journey Analytics

AN-333172; AN-336887; AN-337402; AN-337593; AN-338482; AN-338684; AN-339883; AN-340200

Important notices for Customer Journey Analytics Administrators

Notice
Notice added or updated
Description
Adobe API object member additions
January 17, 2024
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.

January 2024 jan24

Feature
Description
Rollout starts
General Availability
Skipped records details
You can retrieve details on why records are skipped when setting up a connection. See Connection details for more information.
February 5, 2024
February 5, 2024
Time-series forecasting
Forecasting is a new Analysis Workspace feature to forecast a standard or calculated metric with any supported time granularity (hourly, daily, weekly, monthly and yearly) for freeform tables and line charts.
January 31, 2024
February 21, 2024
Updates to the Key Metrics Summary visualization
When using the Key Metric Summary visualization, the Comparison date range can now automatically update, depending on whether the Comparison date range option you choose is relative to the primary date range or fixed. Learn more.
N/A
January 17, 2024
Adobe Product Analytics - Retention rates analysis
Retention rates is a new guided analysis that enables you to measure your users’ ongoing return habits. Learn more
N/A
January 8, 2024
Adobe Product Analytics - Trendline overlay
Trendlines is a new overlay setting available in the Usage trends view and help to depict a clearer pattern in data.
N/A
January 17, 2024
Adobe Product Analytics - Query rail enhancements
In guided analysis, the left query rail now includes the View type and Counted as settings, previously available in Visualization settings.
N/A
January 31, 2024
Adobe Product Analytics - User stream analysis
User Streams is a new guided analysis that allows you to explore individual user event streams which can help you find experience patterns and tell better user stories.
N/A
February 7, 2024

Fixes in Customer Journey Analytics

AN-310972; AN-332774; AN-332793; AN-332796; AN-333157; AN-334067; AN-334134; AN-334968; AN-335315; AN-335518; AN-335533; AN-335736;

Important notices for Customer Journey Analytics Administrators

Notice
Notice added or updated
Description
Adobe API object member additions
January 17, 2024
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.
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