2024 Customer Journey Analytics release notes
June 2024 june24
Through Graph-based stitching, you can use the identity graph from the Experience Platform Identity Service to get a better view of the customer journey by:
- Joining datasets with different identifiers without having to extract, transform and load additional data to reflect a single identifier.
- Improving coverage of preferred or golden identity for a single dataset by sharing identities across datasets.
- Aligning profiles created in Real-Time Customer Data Platform and Journey Optimizer with people in Customer Journey Analytics.
To support person-based lookups on B2B data (including accounts, opportunities, marketing lists and campaigns), you can transform B2B lookup datasets. This transformation is available only for datasets with data for B2B lookup schemas, based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
You can now ingest your events data in Customer Journey Analytics within 90 minutes (SLT), regardless of whether the data is 24 hours, 48 hours, or 7 days old. Note that this capability differs based on the SKU package your company purchased:
- CJA Priority Ingestion Basic: 24-hour-old data within 90-minute SLT processing (available for CJA Foundation and CJA Select)
- CJA Priority Ingestion Intermediate: 72-hour-old data within 90-minute SLT processing (available for CJA Prime)
- CJA Priority Ingestion Advanced: 1-week-old data within 90-minute SLT processing (available for CJA Ultimate)
When multiple fields have been added to a drop-down filter, users can now select more than one field at a time. The panel is filtered to include any of the selected fields.
Previously, users could select only one field at a time in a drop-dow filter.
The option to require a selection in a drop-down filter as been moved to the menu when right-clicking a drop-down filter.
Previously, users could click the (x) next to the No Filter option in the drop-down menu.
For more information, see Static drop-down filters in Panels overview.
A new table of contents is now available for projects. The table of contents provides links that enable users to quickly move between panels and visualizations within the project.
The table of contents is available in the left rail in all projects.
For more information, see Project table of contents.
You can create hyperlinks for one or more dimension items to make them clickable within a freeform table in Analysis Workspace.
You can create hyperlinks for dimension items that have URL values, or you can create custom URLs for dimension items that have non-URL values.
You can create dynamic custom URLs for multiple dimension items by using variables. Variables can reference the value of a dimension item or they can reference the breakdown dimension.
For more information, see Create hyperlinks for dimensions in a freeform table.
A new configuration option in Customer Journey Analytics allows you to designate a Customer Journey Analytics data view to use with Adobe Journey Optimizer, without the need for manual configuration.
For information about how to enable this configuration option, see the Compatibility section in Create or edit a data view.
Previously, you had to manually configure a connection and data views when viewing Journey Optimizer data in Customer Journey Analytics.
Fixes in Customer Journey Analytics
AN-345454; AN-349816; AN-349905; AN-350617
Important notices for Customer Journey Analytics Administrators
May 2024 may24
Allows you to ask natural-language questions in the Customer Journey Analytics UI and get answers based on Customer Journey Analytics documentation.
(Updated documentation link to follow)
You can now use the Adobe Experience Platform Web SDK to send streaming media web data to Adobe Experience Platform Edge Network, allowing you to build more personalized campaigns and provide more personalized content, resulting in more tracking data to report on.
This enhancement provides a unified collection method for web implementations across all Platform solutions, such as Customer Journey Analytics, RT-CDP, AJO, and Event Forwarding. Previously, the only way to send streaming media web data to Edge Network was by using the Media Edge API.
Lets you do simple math operators within data views to answer questions about your users. For example, you can combine product, warranty and shipping revenue.
(Updated documentation link to follow)
Users can now make the accounts and locations they create available to all users in their organization. Only account and location owners and system administrators can edit and delete accounts and locations.
Previously, accounts and locations could be used only by the user who created them.
These settings are available when users configure cloud export accounts and configure cloud export locations.
(Updated documentation link to follow)
For organizations upgrading from Adobe Analytics to Customer Journey Analytics, there are multiple upgrade options and many considerations to keep in mind based on an organization’s current Adobe Analytics implementation and long-term goals. New documentation resources are now available to help you better understand:
- The various upgrade paths that exist
- Which upgrade paths are available based on an organization’s current Adobe Analytics implementation
- The advantages and disadvantages of each upgrade path
- Step-by-step guidance for each upgrade path
- Considerations for handling historical data
This new section outlines data export use cases such as
- Data Backup
- Data Validation
- Data Lake, Data Warehouse or BI Tools
- Readiness for AI/ML
and how to implement them using Experience Platform and Customer Journey Analytics functionalities.
Fixes in Customer Journey Analytics
AN-342309; AN-342312; AN-345267; AN-345909; AN-346016; AN-346049; AN-346052; AN-346287; AN-346624; AN-347919
Important notices for Customer Journey Analytics Administrators
April 2024 apr24
When viewing reporting activity for all connections in Reporting Activity Manager, a graph is now available that shows the monthly reports/requests that were run at the IMS Org level, for both the current and previous month.
Note: Data is available starting partway through the month of March, 2024.
Several capabilities have been added to the Retention rates view to drive deeper & customizable retention insights:
- Unlink start and return events
- Compare multiple return events in a single view
- Customize the retention model applied with on or after (unbounded), on each (bounded) and bracketed settings
- Show & hide individual cohort rows in the chart
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
Audiences that are published from Customer Journey Analytics are now available in the new “Audiences” section in Adobe Experience Platform.
Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the “Segments” section.
This improvement provides the following benefits:
- Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
- Audiences can be sorted in Experience Platform by using the “Origin” column, which displays the application from which the audience was originally published.
- Filter and sort options in Experience Platform enable you to more quickly find the relevant audiences.
Fixes in Customer Journey Analytics
AN-319662; AN-337894; AN-338469; AN-340147; AN-340200; AN-340443; AN-341594; AN-342442; AN-342976; AN-343020; AN-343469; AN-343703; AN-343938; AN-344614; AN-344677;
Important notices for Customer Journey Analytics Administrators
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: Existing link > New link
- Create new data view: Existing link > New link
- Edit data view: Existing link > New link
- Connections Manager: Existing link > New link
- Connections Info: Existing link > New link
- Edit connection: Existing link > New link
- Create new connection: Existing link > New link
March 2024 mar24
The Last used column is now available when viewing the Projects tab on the Customer Journey Analytics landing page.
This information can help you determine whether a project is valuable to users in your organization by showing the date and time when the project was last opened. Previously, the Last used column was available only in the Calculated metrics manager, Segments manager, and Alerts manager.
The Average Minute Audience panel is now available in CJA. Customers who have purchased the Streaming Media Collection Add-on can use the Average Minute Audience panel to better understand average consumption of their content.
Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics.
This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.
For more information, see Media Average Minute Audience panel.
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
When viewing the Used in column in the Calculated metrics manager or the Filters manager, usage data is now available for the Report Builder.
Previously, usage data in the Filters manager was available only for Alerts, Projects, Scheduled Projects and Calculated metrics; while usage data in the Calculated metrics manager was available only for Alerts, Projects, and Scheduled Projects.
A new option on the Locations tab (on the Components > Exports page) allows Administrators to view and manage all locations in the organization.
A new option on the Location accounts tab (on the Components > Exports page) allows Administrators to view and manage all accounts in the organization.
Previously, administrators could view and manage only the locations and accounts that they created.
Fixes in Customer Journey Analytics
AN-340429; AN-341544; AN-341974; AN-342176; AN-342391
Important notices for Customer Journey Analytics Administrators
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: Existing link > New link
- Create new data view: Existing link > New link
- Edit data view: Existing link > New link
- Connections Manager: Existing link > New link
- Connections Info: Existing link > New link
- Edit connection: Existing link > New link
- Create new connection: Existing link > New link
February 2024 feb24
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: Existing link > New link
- Create new data view: Existing link > New link
- Edit data view: Existing link > New link
- Connections Manager: Existing link > New link
- Connections Info: Existing link > New link
- Edit connection: Existing link > New link
- Create new connection: Existing link > New link
Fixes in Customer Journey Analytics
AN-333172; AN-336887; AN-337402; AN-337593; AN-338482; AN-338684; AN-339883; AN-340200
Important notices for Customer Journey Analytics Administrators
January 2024 jan24
Fixes in Customer Journey Analytics
AN-310972; AN-332774; AN-332793; AN-332796; AN-333157; AN-334067; AN-334134; AN-334968; AN-335315; AN-335518; AN-335533; AN-335736;