Documentation Customer Journey Analytics Customer Journey Analytics Guide

Deletion implications

Last update: December 5, 2024

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Basics

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Consider this before you delete connections, datasets, or batches in Customer Journey Analytics or Adobe Experience Platform:

When you…	This happens…
Delete a connection in Customer Journey Analytics	An error message will indicate that: Any data views created for the deleted connection will no longer work. Similarly, any Workspace projects that depend on data views in the deleted connection will cease working. Note that you cannot delete Customer Journey Analytics connections that: Are tied to Adobe Experience Platform sandboxes for which you do not have permissions. Even if you have permissions to the data views built on those connections, you cannot delete the connections until you are granted permissions to the underlying Adobe Experience Platform sandboxes. Have the following compatibility option selected for a data view that is associated with the connection: Set as default data view in Adobe Journey Optimizer For more information about this configuration option, see Compatibility in Create or edit a data view
Delete a dataset in Adobe Experience Platform	Deleting a dataset in AEP will stop data flow from that dataset to any connections that include that dataset. Any data from that dataset is automatically deleted from associated Customer Journey Analytics connections.
Delete a dataset in Customer Journey Analytics	When you delete a dataset from a connection in Customer Journey Analytics, any data views and projects that relied on that dataset will no longer work.
Delete a batch from a dataset (in Adobe Experience Platform)	If a batch is deleted from an Adobe Experience Platform dataset, the same batch will be removed from any Customer Journey Analytics connections that contain that specific batch. Customer Journey Analytics is notified of batches that were deleted in Adobe Experience Platform.
Delete a batch while it is being ingested into Customer Journey Analytics	If there is only one batch in the dataset, no data or partial data from that batch will appear in Customer Journey Analytics. The ingestion will be rolled back. If, for example, there are 5 batches in the dataset and 3 of them have already been ingested when the dataset was deleted, data from those 3 batches will appear in Customer Journey Analytics.
Delete lookup datasets in Adobe Experience Platform	While deleting datasets is possible for other source connectors, it is currently not supported for Analytics Classifications Source Connector. If you do delete a dataset by mistake, please contact Adobe Customer Care.