Fixes in Customer Journey Analytics
- Fixed Customer Journey Analytics performance issues (error messages while loading projects). (AN-269451, AN-270649)
- Fixed an issue in Customer Journey Analytics where Session Starts did not match Flow Entries for Page Names. (AN-273501)
- Fixed an issue with the Fallout report in Customer Journey Analytics not functioning properly. (AN-269761)
October 2021
| Feature | Description | General Availability - Target Date |
|---|---|---|
| Rolling window for Connection data retention |
Note: Please contact Customer Care or your Adobe Account Team to have this setting implemented. It is not yet available via the Customer Journey Analytics UI. Lets you define a Customer Journey Analytics data retention setting as a rolling window in months (3 months, 6 months, etc.), at a connection level (not at a dataset level). Data retention is based on event dataset timestamps and applies to event datasets only. No data retention setting exists for profile or lookup datasets since there are no applicable timestamps. The main benefit is that you store or report only on data that is applicable and useful and delete older data that is no longer useful. It helps you stay under your contract limits and reduces the risk of overage cost. | October 7, 2021 |
| Report Builder support |
Report Builder is a Microsoft® Excel Add-in that allows you to easily create, edit, and refresh custom reports using Customer Journey Analytics data. With Report Builder and Excel, you can use the simple but flexible drag-and-drop UI to easily build complex data requests. With Report Builder for Customer Journey Analytics, you can:
| October 7, 2021 |
| Visualizations for Analytics dashboards | Analytics Dashboards is introducing three new visualizations to give executives and decision makers an even better at-a-glance understanding of their data. The new doughnut, line, and horizontal bar charts all make it easier to see data for individual dimension items, without having to open a details view. Learn more | October 7, 2021 |
| Customer Journey Analytics Audit Logs API | The Audit Log API endpoint lets you request audit log data from Adobe. It is an important part of security compliance, and for auditing data or user actions. | October 7, 2021 |
| Quick Filter Builder | Allows business users to quickly apply basic segments in a simplified, in-line project workflow. No need to go to the Filter Builder. Learn more | October 21, 2021 |
| Analysis Workspace Left Rail Search Improvements | Left rail search will 1) prioritize exact matches above broad matches, in addition to continuing to account for component recency and relevancy. 2) It highlights matched characters to make search results more understandable. 3) It’s easier to find classifications related to a dimension. 4) Finally, it supports wildcard (*) searching to more easily find specific components that you need. Note: Wildcard searching does not yet work at the dimension item level. | October 21, 2021 |
| Analysis Workspace Dark Theme | Dark theme is available as a display option. | October 21, 2021 |
September 2021
| Feature | Description | General Availability - Target Date |
|---|---|---|
| Metric deduplication | Adobe Customer Journey Analytics can now deduplicate instances of a metric. If the same value is seen a column (either itself or another column), you can prevent a metric from increasing. Deduplication prevents over-counting of key metrics and increases trust in your data. Learn more | September 16, 2021 |
| Daylight savings time support for reporting | All data in Customer Journey Analytics is stored in UTC (not with a specific time zone). Data Views in Customer Journey Analytics can now shift data to account for the 1-hour increase or decrease based on daylight savings. Learn more | September 16, 2021 |
| Custom calendars | Lets you select a different calendar type (such as retail 4-4-5) for a data view. You can create multiple data views based on the same connection to see the same data in different calendar formats. Learn more | September 16, 2021 |
| Boolean field support | Customer Journey Analytics now supports Boolean fields. Learn more | September 16, 2021 |
| New Connections Info experience | This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more | September 20, 2021 |
August 2021
| Feature | Description | General Availability - Target Date |
|---|---|---|
| New Connections Info experience | This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more | August 19, 2021 |
| Control over case sensitivity in Data View dimensions | Allows you to control whether Customer Journey Analytics treats dimension values as case sensitive. This allows for de-duplication of rows that have the same value, but a different case. Learn more | August 19, 2021 |
July 2021
| Feature | Description | General Availability - Target Date |
|---|---|---|
| New Connections Info experience | This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more | August 19, 2021 |
May 2021
| Feature | General Availability - Target Date | Description |
|---|---|---|
| Workspace: Previous Project versions | May 20, 2021 | Lets you load previous versions of a Workspace project to undo unwanted changes or to simply revert to a preferred prior version. Learn more |
April 2021
| Feature | General Availability - Target Date | Description |
|---|---|---|
| Enhanced Customer Journey Analytics data views | April 22, 2021 | Enhanced data views greatly expand your flexibility in creating metrics and dimensions from XDM schema fields. You can use a string field as a metric. You can use a numeric field as a dimension, create multiple metrics from the same field with different attribution models and lookback windows. And you can make metrics and dimensions compatible across data views, hide a component from reporting and include/exclude values, use bucketing, and much more. Learn more |
| Workspace: Support for Scheduled Reports | April 7, 2021 | Scheduled reports are now supported in Customer Journey Analytics. |
| Analytics Dashboards: Custom Date Ranges | April 22, 2021 | Lets users of the Analytics Mobile App apply custom date ranges to their scorecards, in addition to the currently available out-of-the-box date ranges. |
| Workspace: Previous Project versions | May 20, 2021 | Lets you load previous versions of a Workspace project to undo unwanted changes or to simply revert to a preferred prior version. |
March 2021
| Feature | General Availability - Target Date | Description |
|---|---|---|
| Support for Adobe Analytics dashboards | March 25, 2021 | Customer Journey Analytics now supports the Adobe Analytics dashboards Scorecard Builder and the Mobile App. This allows executives and business users to see their cross-channel KPIs based on Customer Journey Analytics data, using the same app they may already be using for Adobe Analytics. |
| Analysis Workspace: Components > User preferences | March 25, 2021 |
The Components > User preferences page enables you to manage Analysis Workspace settings and its related components for your user. User preferences applies to all new projects and panels.
|
| Analysis Workspace: Histogram Smart Bucket Prediction | March 25, 2021 | Histogram Smart Bucket Prediction helps with high-cardinality-metrics histograms by automatically identifying the right width and number of buckets for your data spread. For low-cardinality metrics, the visualization behaves the same as it did previously. |
| Analytics dashboards support for Customer Journey Analytics | March 25, 2021 | The Analytics dashboards app now supports Customer Journey Analytics. Users with Customer Journey Analytics can surface KPIs from any data ingested into Adobe Experience Platform in the Analytics dashboards app. Customer Journey Analytics lets you combine multiple data sources for a true, multi-channel view of the customer experience. Now, with the Analytics dashboards app, you can get an up-to-date, holistic view of your business, anytime, anywhere. Learn more. |
February 2021
| Feature | General Availability - Target Date | Description |
|---|---|---|
| Analysis Workspace – Component selection | February 4, 2021 | The drop-down/drop zone component found in Quick Insights has been added to all drop zones in Workspace. This enhancement allows you to pick from a drop-down list of compatible components or continue to use the space as a drop zone. |
| Customer Journey Analytics API | February 18, 2021 | The Customer Journey Analytics APIs are now available. These APIs allow you to programmatically edit components and retrieve reports. See the Customer Journey Analytics API documentation for more information. |
January 2021
| Feature | General Availability - Target Date | Description |
|---|---|---|
| Device and Geography dimensions | October 30, 2020 | These dimensions are now available by default as part of the Standard Lookup support project in the Adobe Analytics Source Connector. This much-requested addition increases parity between Adobe Analytics and Customer Journey Analytics. |
| Journey IQ: Cross-Channel Analytics | January 11, 2021 | Journey IQ: Cross-Channel Analytics enables you to rekey an Adobe Analytics (or other) event dataset in Experience Platform data lake from one ID namespace to another. Typically, you can rekey the event dataset from a cookie-based ID to a person-based ID. This way, the rekeyed dataset can be combined with other person-based data in a Customer Journey Analytics connection, thus enabling cross-device and cross-channel analysis in Analysis Workspace. Learn more. |
| Analysis Workspace – Component selection | February 4, 2021 | The drop-down/drop zone component found in Quick Insights has been added to all drop zones in Workspace. This enhancement allows you to pick from a drop-down list of compatible components or continue to use the space as a drop zone. |
| Analysis Workspace – Image URLs | January 14, 2021 | You can add images to Workspace projects by referencing a public image URL. |
Customer Journey Analytics
- Adobe Customer Journey Analytics Guide
- Release Notes
- Get started
- Customer Journey Analytics and Adobe Analytics
- Data ingestion
- Connections
- Data Views
- Tools
- Workspace projects
- Analytics dashboards
- Guided analysis
- Components
- Report Builder
- Reporting Activity Manager
- Stitching
- Adobe integrations
- Data Governance
- Use cases
- Labs
- Troubleshooting
- Tech notes
- Customer Journey Analytics API
Adobe Customer Journey Analytics at Summit
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- Top Tips to Maximize Value with Adobe Experience Platform Data Distiller (attend online)
- Adobe’s New Tools: Empowering Third-Party Developers (attend online)
- Put the Customer at the Center and Build Relationships That Last a Lifetime (attend online)
- On-Demand Analytics Flexibility: Get to Know Customer Journey Analytics (hands-on lab)
- Field Marketing for Agents and Advisors powered by Adobe
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