Error enabling Image Optimization in Adobe Commerce

This article provides a solution for the issue when Fastly Image Optimization (IO) is disabled by default with a notification to contact Fastly to enable image optimization. (The Fastly Cloud Image Optimizer is a real-time image manipulation and optimization service that speeds up image delivery by serving bandwidth-efficient images.)

Affected products and versions

  • Adobe Commerce on cloud infrastructure 2.2.x, 2.3.x

Issue

On the Fastly Configuration page, next to the Fastly IO Snippet, you see the Current state: _disabled _with the following message underneath: Please contact your sales rep or send an email to support@fastly.com to request image optimization activation for your Fastly service.

Cause

The site may not be live yet. There are processes in place to pre-load the site when it goes live in the Fastly database.

Solution

Create a Support ticket and request image optimization.

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