Cannot install using nginx
Last update: November 6, 2024
CREATED FOR:
- Developer
This article provides a fix for a failed Adobe Commerce installation, when using the nginx web server.
Issue
If you use the nginx web server and you attempt to install the Adobe Commerce software, the installation sometimes fails.
Solution
You can confirm the issue by the following error in the var/report directory:
NOTE: You cannot install Adobe Commerce using the Setup Wizard because the Adobe Commerce setup directory cannot be accessed.
You can install Adobe Commerce using either the command line or you must restore access to the following directory: /var/www/html/setup
If you are using the sample nginx configuration, please go to http://ce.mtf03.bcn.magento.com/setup/";i:1;s:641:"#0 /var/www/html/lib/internal/Magento/Framework/App/Http.php(213): Magento\Framework\App\Http->redirectToSetup(Object(Magento\Framework\App\Bootstrap), Object(Exception))
Workaround
Install the Adobe Commerce software using the command line.
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Commerce
- Adobe Commerce Support Knowledge Base
- Support Tools
- Announcements
- Announcements overview
- Adobe Commerce Announcements
- Integration Environment enhancement request - Pro and Starter
- Holiday Surge Capacity Requests for Adobe Commerce on our cloud infrastructure
- Upgrade Compatibility Tool 1.1.0 for Adobe Commerce
- FAQ for the Updated Lifecycle Policy for Adobe Commerce Releases
- Switching to OpenSearch for Adobe Commerce on Cloud 2.4.4
- Adobe Commerce Recommendations for PHP Vulnerabilities
- MySQL catalog search engine will be removed in Adobe Commerce 2.4.0
- Adobe support customer data access and privacy
- UPS APIs deprecated
- 2024 release schedule
- Help Center News
- Troubleshooting
- Troubleshooting overview
- Database
- Multiple rows in database for same entity
- Checking slow queries and processes MySQL
- Database upload loses connection to MySQL
- Changes in the database are not reflected on the storefront
- Deadlocks in MySQL
- MySQL high-load bottleneck in Adobe Commerce on cloud infrastructure
- MySQL server has gone away error on Adobe Commerce on cloud
- MySQL disk space is low on Adobe Commerce on cloud infrastructure
- Database storage troubleshooter on Adobe Commerce
- Database errors related to max_allowed_packet on Adobe Commerce
- Adobe Commerce database numeric value out of range, INT to BIGINT
- Read Replicas issues on Adobe Commerce Cloud 2.4.6 with MariaDB 10.6
- Payments
- Troubleshoot create order page in CSP restricted mode
- Troubleshoot storefont checkout page in CSP restricted mode
- Adobe Commerce 2.4.0 known issue: missing “Refund” label in Klarna
- Adobe Commerce 2.4.0: Braintree not in Multiple Addresses checkout
- 2.3.4 PayPal issue hotfix
- Adobe Commerce 2.4.1: wrong message on PayPal-Braintree guest checkout
- Error placing order with Authorize.net Sandbox account (An error occurred on the server)
- Checkout is stuck when Authorize.net payment method is used
- Adobe Commerce 2.4.1 known issue: error popping up on Checkout with PayPal Braintree
- Adobe Commerce 2.4.0 Braintree Virtual Terminal page corrupted
- Cybersource payment from Admin and front on different domains not processed
- Adobe Commerce 2.4.0 known issue: Amazon pay, no payment methods
- Adobe Commerce 2.3.7-p1 known issue: outdated order total for PayPal
- Patch for Amazon Pay checkout issue in Adobe Commerce 2.3.5-p1
- Adobe Commerce 2.4.0: Checkout error selecting local payments
- PayPal Payflow Pro active carding activity
- PayPal troubleshooting on Adobe Commerce
- Adobe Commerce 2.4.0, 2.4.1: Enable Braintree Venmo partial invoice
- Adobe Commerce 2.4.2 B2B: discount remains pay method change
- Adobe Commerce 2.4.2: Braintree Venmo payment does not work
- Payment methods not displayed on checkout with multiple addresses
- EU customers cannot complete payments
- Adobe Commerce 2.4.0 known issue: Klarna On-Site Messaging blank pages
- Storefront
- Adobe Commerce 2.4.0 known issue: orders display error
- Adobe Commerce on-premises 2.4.2: product image missing
- After installing, images and stylesheets do not load; only text displays, no graphics
- Product is not displayed on storefront
- Adobe Commerce 2.4.0 issue: storefront raw message data display
- Store credit issue during checkout in Adobe Commerce 2.3.5
- Store images not displayed after deployment
- Product comparison known issue in Adobe Commerce 2.3.5
- Adobe Commerce 2.4.0: 404 error removing rewards points on multi-shipping checkout
- Customers get logged out or lose cart content on Adobe Commerce storefront
- Cannot save contact as URL key
- Installation and upgrade
- Recommendations JS errors after upgrade to Adobe Commerce version 2.4.5
- B2B 1.4.0 installation fails on Adobe Commerce 2.4.6-p1 on-premises
- Cannot install using nginx
- Wishlist error during upgrade to Adobe Commerce versions 2.3.4-p1 or 2.3.5
- Adobe Commerce 2.4.0 installation fails with outdated stores cache
- Composer install command overides .gitignore file, Adobe Commerce
- During installation, PHP date warning
- During installation, Reflection Exception error
- Area code is not set error when running setup:upgrade
- Installation fails; cannot create install.log
- Exceptions during installation
- Errors installing optional sample data
- During installation, fatal PDO error displays
- Installation stops at about 70%
- Adobe Commerce upgrade 2.4.3, 2.3.7-p1 PHP Fatal error Hotfix
- Adobe Commerce 2.4.0: exception during B2B 1.2.0 install
- Out of memory error during install or upgrade
- Upgrade to B2B 1.5.2 fails with SQL syntax error due to missing REGEXP_LIKE function
- Performance issue in Magento_Company module upgrade after B2B 1.5.2 update
- Site down or unresponsive
- 503 error accessing Adobe Commerce in web browser
- Site fails to load due to maintenance mode left enabled
- Site down troubleshooting diagram
- Adobe Commerce site down troubleshooter
- Applying a patch takes your site down
- Error 404 on all pages due to Content Staging issue
- Revised patches for Google Maps access loss on all Adobe Commerce versions
- Miscellaneous
- Fix data not updated in Commerce Data Exporter feeds and cron logs errors with changelog table don’t exist
- Error opensearch search engine doesn’t exist. Falling back to livesearch.
- Email stating that export storage is almost full
- Missing or altered configuration file
- cURL error 60: SSL certificate expired
- Troubleshoot Product Recommendations module in Adobe Commerce
- Troubleshoot /tmp mount full for Adobe Commerce
- Unknown module Magento_BundleSampleData
- Cron readiness check issues
- Redis service crashed
- SQL queries: EXPLAIN cost errors
- Adobe Commerce 2.4.0 B2B Admin can’t add configurable product to quote
- Adobe Commerce 2.3.6: endless spinner displayed on address save
- Troubleshooting New Relic on Adobe Commerce on cloud infrastructure
- 404 not found error when accessing Web Setup Wizard via Admin panel
- Enable cache to avoid performance degradation
- Adobe Commerce Security Scan tool troubleshooting guide
- File permissions readiness check issues
- Fastly caching is not working on Adobe Commerce on cloud infrastructure
- Diagnosing Google eCommerce revenue discrepancies
- I’ve configured API keys for Sensei but only seeing one SaaS data space
- Main Menu (Categories) not displayed on subpages with Fastly enabled
- File storage low, specific page loads are slow
- Slow performance due to full reindexing
- General custom module troubleshooting help
- Low disk space
- Cache warming up and site unavailable on Adobe Commerce
- Resolving UTF-8 errors for CSV file uploads
- Troubleshoot performance using New Relic on Adobe Commerce
- Bulk action product count known issue in Adobe Commerce 2.3.5
- Checking for DDoS attack from CLI
- Blank page or redirect loop error when accessing storefront or Commerce Admin
- Adobe Commerce 2.4.1 Vertex Address validation message post address update
- Extension Manager shows no extensions in Adobe Commerce 2.3.x
- Login redirect when trying to login to Commerce Admin
- Resolve issues with encryption key
- “Updater application is not available” error
- PWA Studio: Venia GraphQL queries to Adobe Commerce produce validation errors
- Stock status incorrect after Inventory Management install
- Adobe Commerce 2.3.5 known issue: virtual product multi-ship orders
- Using Data Exports to pinpoint discrepancies
- Stock images not displayed, Adobe Commerce and Magento Open Source 2.3.7-p2
- Error enabling Image Optimization in Adobe Commerce
- Data Migration Tool troubleshooting
- Component dependency readiness check issues
- Cannot access Adobe Commerce on cloud infrastructure UI
- Vertex Address Cleansing: different addresses not allowed
- Changes to categories are not being saved
- Adobe Commerce 2.4.0 known issue - Export Tax Rates does not work
- Magento Order Management System (OMS) for Adobe Commerce processing error
- Cached images are not loaded after 2.2.X to 2.3.X upgrade
- 504 gateway time-out error when saving a category with 1k+ products
- Error message when adding sites into Security Scan
- Shared access troubleshooting
- Slow performance, slow and long running crons
- Error when validating the Fastly credentials
- Backup issues
- New customers not displayed in Customer grid after CSV import
- The Security Scan Tool report is blank
- Adobe Commerce 2.4.2-p1: invoice note with an incorrect value
- Cannot access the latest Adobe Commerce pre-release
- Index is locked by another process
- Diagnosing a data discrepancy
- Admin 2FA email notifications not being received
- Redirect back to the Commerce Admin login form with “Your current session has been expired” error
- Redis unserialize error setup:static-content:deploy
- Site in maintenance mode but available to customers
- git pull origin develop fails when updating the Adobe Commerce software
- Blockers launching on Adobe Commerce on cloud infrastructure
- PHP settings errors
- Redis issue delay Commerce Admin login or checkout
- PHP mcrypt extension not installed properly
- Adobe Commerce 2.3.6, 2.4.0-p1, 2.4.1 known issue: dotdigital login
- Cron job is stuck in “running” status
- .magento.env.yaml changes not shown in env.php after deploy
- Issues after disabling a module
- Offload non-regex redirects to Fastly instead of Nginx (routes)
- Adobe Commerce 2.4.0 known issue: Create New Order buttons missing
- Advanced Reporting troubleshooter for Adobe Commerce
- Common PHP Fatal Errors and solutions
- Composer update fail on Adobe Commerce: Incompatible argument type
- Cannot delete the source or change its code
- Adobe Commerce 2.4.2 B2B: email template not updating email
- Manual order export to MOM fails. The Export Order button returns HTTP 404 error
- PWA Studio: browser not trust generated SSL certificate
- Troubleshooting 503 error caused by necessity to change default Varnish settings
- Restricted admin access causing performance issues
- Cron tasks lock tasks from other groups
- Installation xdebug maximum function nesting level error
- Unable to save entity Adobe Commerce backend
- PHP version error or 404 error when accessing Adobe Commerce in browser
- Bundle options order is not updated by import
- Adobe Commerce 2.4.0: “Add selections to my cart” does not work
- MBI: Data discrepancies
- Custom server-side scripts not executed in pub media directory
- PHP version readiness check issues
- Cloud site is slow
- Error purging Fastly cache on Cloud (The purge request was not processed successfully)
- Custom SSL certificate expiration information
- PWA Studio: Validation errors when running developer mode
- Turn off hourly Amazon emails when using Adobe Commerce
- Invalidated cache causes response time degradation
- Github token issue and Composer key procedures
- Adobe Commerce 2.4.1 issue: unable to change Amazon account in Chrome
- ECE-Tools and patch update errors Adobe Commerce cloud infrastructure 2.2.x., 2.3.x
- PWA Studio: Webpack hangs before beginning compilation
- Install latest patches to fix Adobe Commerce Redis issues
- Resolve an illegal offset error
- Product status incorrect when created programmatically
- Fastly Error: Plugin VCL version is outdated! Please re-Upload
- Adobe Commerce 2.4.0: refresh on Customer’s Activities does not work
- The var/export folder permission issue Adobe Commerce on cloud
- Scheduled Content Staging updates not displayed with stale Fastly cache
- Troubleshoot cron
- Exported products .csv file does not appear
- “Class cannot be saved in the code directory” error
- Checking deployment log if Cloud UI has “log snipped” error
- Download fails because of changes in Composer
- ERROR: Warming up failed on Adobe Commerce on cloud infrastructure
- Cannot clone the Magento GitHub repository
- Live search catalog not synchronized
- Live Search dashboard and search result ranking is incorrect
- Live Search facets are not alphabetically sorted
- Customer profiles not appearing in Experience Platform
- PWA Studio: browser cannot resolve the .local.pwadev site
- Product Recommendations not shown in Page Builder
- Adobe Commerce Fastly troubleshooter
- High throughput AJAX requests cause poor performance
- PWA Studio: Browser displays “Cannot proxy to” error
- run setup:static-content:deploy deployed_version.txt issue
- Redirect back to the Commerce Admin login form with “Your account is temporarily disabled” error
- Google Analytics gets disabled after deployment
- Troubleshooting Adobe Commerce Intelligence account lockout
- Known issues that affect xdebug installation
- Unable to log in to Adobe Commerce support or cloud account
- Conflicting component dependencies
- Adobe Commerce Intelligence Service Policies
- New environments placed under production when pushed from Git
- Error after logging in to the Commerce Admin
- Magento Order Management System (OMS) for Adobe Commerce times out
- Error purging cache in Commerce Admin
- Adobe Commerce 2.4.1: empty page when dotdigital Page Builder form saved
- Adobe Commerce cloud: reindex is terminated with Killed message
- Adobe Commerce status column missing exported products CSV file
- Cannot access New Relic on Adobe Commerce cloud account
- Modules missing from Adobe Commerce 2.4.4
- Former team members receive Adobe Commerce cloud notification emails
- New domain is redirecting to default domain
- Unable to add user to Adobe Commerce cloud project
- Cron stops due to misconfigured or missing OpCache settings
- Admin login not working - allowed session max size exceeded
- Configuring Adobe Commerce Intelligence connection for existing cloud starter projects
- Google Tag Manager is broken by the Live Search widget
- Vulnerabilities found by third-party security scans should go to HackerOne
- Getting thousands of search results after upgrading from 2.4.2 to 2.4.5-p3
- Cannot change search engine in app/etc/env.php
- The Magento-cloud CLI doesn’t show an active environment
- SendGrid file limitation for Adobe Commerce Cloud
- Poor performance in integration environments
- Deployment
- Deployment fails: Elasticsearch and Adobe Commerce versions incompatible
- The ‘Current version of RDBMS not supported’ error on deployment
- Deployment fails Fastly module incompatible Adobe Commerce version
- Deployment error: SQLSTATE[HY000]
- Deployment issues relating to account permissions and access keys
- Adobe Commerce deployment troubleshooter
- Error during deployment when upgrading to version supporting PHP 8.1
- Deployment error: “error 7 while downloading … port 443: Connection refused”
- Deployment errors when committing incorrect files
- Deployment errors where patches not found
- Deployment failed on cache flush: “There are no commands defined in the ‘cache’ namespace” error
- Known issues
- Guidance on securing your store and rotating encryption keys: CVE-2024-34102
- Error when filtering orders in Admin
- Users not able to add product to cart if nothing selected in Allow Countries
- Adobe Commerce Admin URL location disclosed
- Admin can’t create order/reorder when Braintree payment enabled
- Packages downgraded after upgrading from 2.4.4 to 2.4.4-p1
- Order email sent from the server email address
- Adobe Commerce 2.4.6 error placing order from Admin panel
- salesRule label issues when upgrade from versions < 2.4.5
- JQuery UI security vulnerability CVE-2022-31160 fix for 2.4.4, 2.4.5, and 2.4.6 releases
- FedEx shipping method integration migration from SOAP to RESTful API
- Maximum number of cookies would be exceeded error in Adobe Commerce
- Increased execution time for all bulk asynchronous web endpoints post APSB25-08 security patch
- Customer group names, segments, and promotional rule information exposed via GraphQL
- Security update available for Adobe Commerce - APSB25-50
- Elasticsearch
- Falling back to Elasticsearch7 when search engine set to Opensearch
- Elasticsearch issues after Adobe Commerce cloud infrastructure 2.3.1+ upgrade
- ElasticSuite tracking indices causes problems with Elasticsearch
- Ensure Elasticsearch is installed properly
- Elasticsearch 5 is configured, but search page does not load with “Fielddata is disabled…” error
- Elasticsearch Index Status is ‘yellow’ or ‘red’
- Elasticsearch service not running
- MySQL and ElasticSearch show different results
- Help Center Guide
- How-to
- How-to overview
- Adobe Commerce P1 Notification hotline
- How to include a team member in Support notifications
- How to obtain and apply security patches
- Checklist for setting up a new domain
- Restore a DB snapshot from Staging or Production
- Adobe Commerce Intelligence Essentials: update payment method or cancel subscription
- Adobe commerce Intelligence Training Video: SQL Report Builder
- Set cache TTL for images and other static content
- Provide discount for first purchase only (no coupons)
- Roll back environment without Cloud snapshot
- Log locations (directories) for Starter plan
- Reduce deployment downtime on Adobe Commerce on cloud infrastructure
- How to add a new country to Adobe Commerce
- Customize design configuration in the Commerce Admin
- Increase disk space for Integration environment on cloud
- Adobe Commerce on cloud infrastructure: CPU allocation calculation
- Update Shared Catalog prices using REST API
- Find large MySQL tables
- Sync data and files Production to Staging or Staging to Integration
- Check disk space using CLI on Adobe Commerce on cloud infrastructure environment
- Reset stuck Adobe Commerce on cloud infrastructure cron jobs manually
- Test Fastly on Production if a Live Site uses the same domain
- Static content deployment options to reduce deployment downtime on Cloud
- Identify and measure outages for Adobe Commerce on cloud infrastructure
- Change account owner for New Relic on Cloud
- Change Admin URL on Adobe Commerce on cloud infrastructure
- Enable Elasticsearch on Cloud
- Configure NPM to be able to use PWA Studio
- Rearrange cloud branches on Adobe Commerce
- How to find Adobe Commerce product documentation
- Redirect HTTP to HTTPS for all pages on Adobe Commerce on cloud infrastructure (Force TLS)
- Allocate more space for MySQL in Adobe Commerce on cloud
- Change increment ID for a DB entity (order, invoice, credit memo, etc.) on particular store
- Set up Fastly for Starter plan on Cloud
- Adobe Commerce Intelligence Training Video: Cohort Report Builder
- Upgrade MariaDB 10.0 to 10.2 for Adobe Commerce on cloud
- Reset environment on Adobe Commerce on cloud infrastructure
- MBI: Re-authenticating integrations
- Configure Fastly DNS settings on Staging and Production environments
- Log locations (directories) for Pro plan: Integration, Staging, Production
- Adobe Commerce on cloud: check if upsize for host’s instances is needed
- Bootstrap Adobe Commerce 2 in a sandbox script
- Adobe Commerce Intelligence Training Video: Filter Sets
- How to profile database queries in Adobe Commerce on cloud infrastructure
- Block malicious traffic for Adobe Commerce on Fastly level
- Create a patch for Adobe Commerce Composer installation from a GitHub commit
- Change Admin password on Adobe Commerce on cloud infrastructure
- How to request temporary Adobe Commerce on cloud infrastructure upsize
- View environment vCPU tier in your cluster on Adobe Commerce
- Adobe Commerce on cloud infrastructure: Check host’s CPU configuration
- Adobe Commerce on cloud: change authentication keys and redeploy
- How to create a “scrubbed” dump when requested by support agent
- MBI: Creating and editing advanced calculated columns
- Check disk space limit for Adobe Commerce on cloud infrastructure
- SSL (TLS) certificates for Adobe Commerce on cloud infrastructure
- Cannot access the latest Beta version
- Switch the Application mode
- How to log into Fastly account provided with Adobe Commerce on cloud infrastructure
- Display Adobe Commerce error report number instead of Fastly 503 error
- Reset a theme to defaults
- How to apply a composer patch provided by Adobe
- Check logs to troubleshoot 500 and 503 errors on Adobe Commerce
- Create database dump on Adobe Commerce on cloud infrastructure
- Third-party testing tips for Adobe Commerce on cloud infrastructure
- Access the Adobe Commerce Customer Support Guide
- How to subscribe to Adobe Commerce status updates
- How to update the cloud account profile
- Change current Adobe account email address to new address
- Adobe Commerce post-deploy is skipped because deploy was failed error.md
- How to change email address on magento.com account when the field is grayed out
- How to remove Magento Order Management
- Tech tips for Commerce holiday readiness
- How to bypass WAF for GraphQL requests
- Upgrade MariaDB 10.4 to 10.5 for Adobe Commerce on cloud
- FAQ
- FAQ overview
- Web Application Firewall (WAF) powered by Fastly: the FAQ
- Depreciation of Core Adobe Commerce Payment Integrations
- Can I install third-party applications on my cloud instance?
- Link Magento.com and accounts.magento.cloud account logins
- Fastly origin cloaking enablement FAQ
- Billing FAQ for Adobe Commerce
- Database auto_increment increment variable set to “3” Adobe Commerce on our cloud pro architecture
- Monitoring fact sheet for Adobe Commerce on cloud pro infrastructure
- Access New Relic services
- Web Content Accessibility for Adobe Commerce
- How many coupons can a customer use in Adobe Commerce?
- Support ticket Contact Reason descriptions
- Partner Adobe Commerce on cloud infrastructure sandbox requests
- Google Shopping ads Channel FAQs
- Adobe Commerce GDPR resources
- Base price change affect on shared catalog price
- Two-Factor Authentication in Admin Panel on Adobe Commerce FAQ
- Adobe Commerce support tools at a glance
- Backup (snapshot) on Cloud: FAQ
- FAQ for the 2024 and 2023 Adobe Commerce Release Strategy and Lifecycle Policy
- Can I schedule Content Staging updates for prices in a shared catalog?
- Adobe Commerce Software End of Support FAQ
- Do I need Fastly for a Headless Adobe Commerce site?
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