Document any errors and reach out to support

NOTE
This step isn’t always required, but proactively completing it could reduce the time spent going back-and-forth on a support request.

If you’re still unable to access your account, we recommend checking for errors and submitting a ticket to our support team. How can you do this? By opening your browser’s developer tools and taking a screenshot of any errors displayed in the console, or site log window. In the GIF below, I’m opening the developer tools for Google Chrome:

Opening Chrome's developer tools.

In the above example, we used the most common method (right click > Inspect) to open the console. If your browser doesn’t have this method or you need help, use the documentation links below for the web browser you’re using:

In some browsers, opening the developer tools might not automatically display the console - the site’s code may display first. If this happens to you, click the Console option in the developer window and take screenshots of any errors displayed there.

Submit a ticket to our Support team with the error screenshots and your Commerce Intelligence account’s email address.

Don’t see any errors or you’re just lost?

Don’t worry! File a new support ticket (be sure to include your Commerce Intelligence account’s email address) and we’ll get you back into your account as soon as possible.

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