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Adobe Commerce Support Knowledge Base

Last update: Fri Aug 09 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What is in this Knowledge Base?

CATEGORY
DESCRIPTION
Support Tools
Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements
Get important updates from the Adobe Commerce teams.
Troubleshooting
Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide
Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To
Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ
Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.
NOTE
To file a new ticket, sign in to Adobe Commerce Help Center and follow the steps detailed under Submit a Support Ticket.
If you don’t see the option to submit a ticket, refer to the Submit a ticket link not displayed section in our Help Center User Guide.

What’s New

Description
Type
Date
The Magento-cloud CLI doesn't show an active environment: There are several active environments, and you are trying to interact with an environment by running a Magento-cloud CLI (command-line tool) command. However, the prompt to choose the desired environment doesn't list this environment.
New article
July 30, 2024
How to obtain and apply a security patch: This article provides instructions on how to obtain and apply a security patch that has been released, but instructions are unavailable.
New article
July 30, 2024
Falling back to Elasticsearch7 when search engine set to Opensearch: This article provides a solution for the issue when a Falling back to Elasticsearch7 error occurs when the search engine is set to OpenSearch in Adobe Commerce.
New article
July 30, 2024
Deployment failed: There are no commands defined in the 'cache' namespace error: This article provides a solution for the issue when your deployment fails and one of the errors shown in the log is There are no commands defined in the "cache" namespace.
New article
July 30, 2024
ACSD-55566: mergeCart mutation fails with internal server error in GraphQL response: The ACSD-55566 patch fixes the issue where the mergeCart mutation fails with an internal server error in GraphQL response. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-56546: Configurable and bundle products display as out of stock on the storefront: The ACSD-56546 patch fixes the issue where the configurable and bundle products display as out of stock on the storefront. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57565: The order dashboard displays incorrect order information: The ACSD-57565 patch fixes the issue where the order dashboard displays incorrect order information until the time period is updated. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57394: Incorrect product sorting by multiple sort attributes in GraphQL: The ACSD-57394 patch fixes the issue where products are incorrectly sorted when using multiple sort attributes in GraphQL. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57854: GraphQL response contains disabled categories that should not be listed in the category aggregations: The ACSD-57854 patch fixes the issue where the GraphQL response contains disabled categories that shouldn't be listed in the category aggregations. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57074: Yes/No custom attribute with price_* prefix in attribute_code attribute doesn't work with indexing: The ACSD-57074 patch fixes the issue where the Yes/No custom attribute with price_* prefix in the attribute_code attribute doesn't work with indexing. This patch is available when the Quality Patches Tool (QPT) 1.1.47 is installed.
New article
July 30, 2024
ACSD-55241: Used and Times Used attributes display incorrect values for generated coupons: The ACSD-55241 patch fixes the issue where the Used and Times Used attributes display incorrect values for generated coupons. This patch is available when the Quality Patches Tool (QPT) 1.1.47 is installed.
New article
July 30, 2024
ACSD-56760: Admin user is restricted to a specific website and is unable to sort or add new products: The ACSD-56760 patch fixes the issue where the the Admin user that is restricted to a specific website and is unable to sort or add new products inside a category in case the web store has it's own root category. This patch is available when the Quality Patches Tool (QPT) 1.1.47 is installed.
New article
July 30, 2024
ACSD-56635: Imported customers are duplicated with same email address when account sharing set to Global: The ACSD-56635 patch fixes the issue where the imported customer is duplicated with the same email address when the import is used with account sharing set to Global. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57315: New transaction is created in PayPal Payflow Pro each time the fetch button is clicked: The ACSD-57315 patch fixes the issue where a new transaction is created in PayPal Payflow Pro each time the fetch button is clicked on the view transaction screen in the Admin. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-56741: Troubleshooting database setup errors with custom MySQL triggers: The ACSD-56741 patch fixes the issue where an error message Trying to access array offset on value of type null appears during setup:upgrade due to a custom MySQL trigger in the database unrelated to indexation and MView. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-58008: Editing the end date as empty causes the schedule update to disappear: The ACSD-58008 patch fixes the issue where editing the end date as empty causes the schedule update to disappear. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
ACSD-57337: Admin user with access restrictions could view all companies in the Companies grid: The ACSD-57337 patch fixes the issue where an admin user with access restrictions to specific websites could view companies from all websites in the Companies grid. This patch is available when the Quality Patches Tool (QPT) 1.1.48 is installed.
New article
July 30, 2024
Deployment fails with correct access keys in env:COMPOSER_AUTH or auth.json: This article provides a solution for the issue when your deployment fails with an error such as the one in the deployment log.
New article
July 30, 2024
How to bypass WAF for GraphQL requests: This article explains how to bypass WAF for GraphQL requests when the Fastly WAF is blocking your GraphQL requests.
New article
July 30, 2024
Email stating that exports storage is almost full: This article provides a solution for the issue where you receive an email stating that the exports storage is almost full.
New article
July 30, 2024
Upgrade MariaDB 10.4 to 10.5 for Adobe Commerce on cloud: This article explains how to upgrade from MariaDB 10.4 to 10.5 to continue using Adobe Commerce on cloud infrastructure.
New article
July 30, 2024
Revised patches for Google Maps access loss on all Adobe Commerce versions: This article provides a fix for Adobe Commerce merchants who are not compatible with any recent Google Maps versions from 3.54+.
New article
July 30, 2024
Security update available for Adobe Commerce - APSB24-40: This article shares an update related to CVE-2024-34102.
New article
July 30, 2024
Poor performance in integration environments: This article provides a solution for the issue where the Pro integration environments and Starter staging environments are performing poorly.
New article
July 30, 2024
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