Solution

You need to reset index status, and then try to run the new reindex process. For the reset index status, you need to run the command:

bin/magento indexer:reset <index identifier>

If you are unsure what the index identifiers (code) are, you can list them using the command:

bin/magento indexer:info

For completeness, here are all possible combinations for native indexes:

bin/magento indexer:reset design_config_grid;
bin/magento indexer:reset customer_grid;
bin/magento indexer:reset catalog_category_product;
bin/magento indexer:reset catalog_product_category;
bin/magento indexer:reset catalogrule_rule;
bin/magento indexer:reset catalog_product_attribute;
bin/magento indexer:reset cataloginventory_stock;
bin/magento indexer:reset catalog_product_price;
bin/magento indexer:reset catalogrule_product;
bin/magento indexer:reset catalogsearch_fulltext;

In our support knowledge base:

In our user guide:

In our developer documentation:

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