Adobe Commerce 2.4.0 known issue: Klarna On-Site Messaging blank pages

Last update: February 16, 2024

Topics:
Orders
Payments

CREATED FOR:

Developer

This article describes a known Adobe Commerce 2.4.0 issue with Klarna payment method, where enabling Klarna on-site messaging without specifying a design theme, results in not displaying product pages on the storefront correctly (product pages appear blank).

Affected products and versions

Adobe Commerce on-premises 2.4.0
Adobe Commerce on cloud infrastructure 2.4.0

Prerequisites: Klarna payment method is enabled.

Steps to reproduce:

In the Commerce Admin, go to Stores > Configuration > Sales > Payment Methods > Klarna > Klarna On-Site Messaging.
Set Enable to Yes.
Leave the Design theme field blank.
Save configuration by clicking Save Config.
Go to storefront and navigate to any product page.

Expected result:

The page loads successfully with default design theme applied for Klarna on-site messaging.

Actual result:

A blank page is displayed.

Solution

If enabling the Klarna on-site messaging, always ensure that the Design theme field is not blank.

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