Adobe Commerce 2.4.1: empty page when dotdigital Page Builder form saved

This article provides a workaround for a known issue in Adobe Commerce 2.4.1 for showing an empty webpage after saving a dotdigital Page Builder form in the Admin Panel when using the Safari browser.

Affected products and versions

  • Adobe Commerce on-premises 2.4.1
  • Adobe Commerce on cloud infrastructure 2.4.1


Steps to reproduce

  1. Go to Admin Panel > Content > Pages, and select Edit of any page.
  2. Go to Content and click on the Edit with Page Builder button.
  3. Drag the dotdigital form block and select Edit.
  4. Select one of the test forms, then pick Embedded mode and save the form.
  5. Save the page modification.

Expected result:

The webpage should be saved successfully.

Actual result:

The webpage is empty. After reloading the webpage, the changes are applied.


The workaround is to use an alternative browser to Safari. The issue is scheduled to be fixed in the next release, Adobe Commerce 2.4.2, in Q1 2021.