How to create a “scrubbed” dump when requested by support agent

Affected products and versions

Adobe Commerce (all deployment methods) 2.3.x, 2.4.x.

Create a “scrubbed” dump

Create a “scrubbed” dump from the Admin:

  1. In the Commerce Admin, go to System > Support > Data Collector.
  2. Click New Backup.
  3. After a few minutes, click Refresh Status (may take longer, repeat every 5 minutes until completed).
  4. Relocate the generated dump files from the /var/support directory to the Adobe Commerce root directory.

You can then provide to Support the direct download link to the dump files (your store address and the file name as displayed).

If you have issues creating dumps from the Admin, consider using CLI commands as described in Run the support utilities in our developer documentation.