Adobe Commerce 2.3.6, 2.4.0-p1, 2.4.1 known issue: dotdigital login
This article describes an Adobe Commerce 2.3.6, 2.4.0-p1, and 2.4.1 known issue where it is impossible to log in to dotdigital via the Admin Panel when the dotdigital account is enabled.
Affected products and versions
- Adobe Commerce on cloud infrastructure and Adobe Commerce on-premises 2.3.6 (Safari browser only)
- Adobe Commerce on cloud infrastructure and Adobe Commerce on-premises 2.4.0-p1 (Safari browser only)
- Adobe Commerce on cloud infrastructure and Adobe Commerce on-premises 2.4.1 (Safari browser only)
Issue
Prerequisites:
- dotdigital account exists.
- Valid dotdigital API credentials exist in Adobe Commerce.
Steps to reproduce:
- Go to Stores > Configuration > DOTDIGITAL > Chat Settings > Enabled is set to Yes.
- Click on Configure in Configure Chat Widget or Configure Chat Teams.
Expected results:
The chat settings page should open successfully via Admin Panel.
Actual results:
Unable to log in to dotdigital.
Solution
Workaround: use an alternative browser to Safari for this particular situation.
Related Reading
Adobe Commerce 2.4.1 Known Issue - Vertex address not validating with different shipping/billing addresses in our support knowledge base.
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