DocumentationCommerceCommerce KB

Applying a patch takes your site down

Last update: Thu Jul 27 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

This article talks about the issue where a patch you just applied takes your site down. To resolve it, you can remove the patch.

Affected products and versions

  • Adobe Commerce (all deployment methods), all supported versions
  • Magento Open Source, all versions

Issue

After you apply a patch, your site goes down.

Cause

This issue might appear because of a version incompatibility between the patch you just applied to your website, your customizations, other patches you had applied in the past, or some other error.

Solution

Remove the patch. The method of patch removal is different for Adobe Commerce on cloud infrastructure than for Adobe Commerce on-premises and Magento Open Source.

Magento Open Source, all 1.X versions

For Magento Open Source 1.X versions,

  • Run the following SSH command: h SUPEE_patch --revert

Adobe Commerce on-premises, Magento Open Source, all 2.x versions

For Adobe Commerce on-premises and Magento Open Source 2.x versions,

  1. Run the following SSH command:

    code language-none 
    patch -p1 -R %patch_name%.composer.patch

    (If the above command does not work, try using -p2 instead of -p1)

  2. For the changes to be reflected, refresh the cache in the Admin under System > Cache Management.

Adobe Commerce on cloud infrastructure, all versions

For Adobe Commerce on cloud infrastructure, all versions,

  1. Remove the %patch_name%.composer.patch file(s) from the m2-hotfixes directory.

  2. Commit and push your code changes:

    code language-none 
    git commit -m "Remove %patch_name%.composer.patch patch" && git push origin
recommendation-more-help
8bd06ef0-b3d5-4137-b74e-d7b00485808a