DocumentationCommerceCommerce KB

Redirect back to the Commerce Admin login form with “Your account is temporarily disabled” error

Last update: Wed Nov 06 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

This article provides the possible solutions for the Commerce Admin login issue, where you are redirected back to the login form with the following error message: “Your account is temporarily disabled”. The suggested solution is checking and correcting the admin user database settings.

Affected editions and versions:

All Adobe Commerce versions and editions

Issue

Steps to reproduce:

  1. Go to the Commerce Admin page.
  2. Enter your credentials and click Sign in.

Expected result:

You get logged in to the Commerce Admin.

Actual result:

You are redirected back to the login form, with the following error message displayed: “Your account is temporarily disabled. Please try again later”.

Solution

  1. Create a database backup.
  2. Use a database tool such as phpMyAdmin, or access the DB manually from the command line. In the admin_user database table, for your admin user record, check if is_active is set to “1” and lock_expires is NULL. Reset these values, if required.
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