Main Menu (Categories) not displayed on subpages with Fastly enabled

This article provides a fix for when the Main Menu (or the Category Top Navigation menu in our user guide) is not displayed on storefront for subpages (for example, blog/page) when Fastly or Varnish is enabled.

Cause: the non-permitted / character (slash) in the URL Key parameter of the page (Search Engine Optimization settings). The character is usually added when URL Path (with entire page location) is mistakenly specified instead of URL Key: for example, blog/page_name instead of just page_name.

Solution: remove the / character (slash); for the URL Key parameter, specify only the page name.

Affected versions

Issue

The Main Menu (also referred to as the Category Top Navigation menu in our user guide) is not displayed on storefront for subpages when Fastly or other Varnish-based services are enabled.

Cause

The issue is caused by the non-permitted / character (slash), added to the URL Key parameter (Search Engine Optimization settings).

The character is usually added when URL Path (with entire page location, including the parent resource/directory of the page) is mistakenly specified instead of URL Key: for example, blog/page_name instead of just page_name.

Solution

Remove the / character (slash) from the URL Key parameter for all pages of your store.

In other words, use URL Key instead of URL Path: mention just the page name with no parent resource/directory.

Recommendations on page hierarchy and SEO

To set the page hierarchy, use the Hierarchy section of the Edit Page menu.

You may also use the Content > Elements > Hierarchy menu – for more complex hierarchy solutions.

For SEO purposes on product pages, use URL Rewrites (Marketing > SEO & Search > URL Rewrites).

More information in our user guide

The URL Key parameter for SEO:

Page Hierarchy: