Adobe Commerce Intelligence Essentials: update payment method or cancel subscription

This article explains how month-to-month Adobe Commerce Intelligence Essentials clients can cancel their subscriptions or update their payment method for their existing subscriptions.

Affected products and versions

  • Commerce Intelligence Essentials - Only relevant for month-to-month Essentials clients. Not for customers who have access to Essentials as part of their commerce contract.

Commerce Intelligence Essentials: update/cancel subscriptions

For Commerce Intelligence Essentials clients to cancel their subscriptions or update their payment methods they must be the primary account holder for the Magento account. The steps are:

  1. Navigate to and log in.
  2. Click Magento > My Products and Services > Magento Business Intelligence, and click Show Details next to the license you want to update.
  3. Select Update Payment Method or Cancel License.