How to request temporary Adobe Commerce on cloud infrastructure upsize

If your organization is planning an online event in which you expect high traffic, or you suddenly find your site to be undergoing a high traffic event, you can file a Support Ticket to request temporary additional cloud capacity for your Adobe Commerce on cloud infrastructure store.

48 business hours notice is required for non-emergency upsize requests. Upsizes for promotional campaigns are not considered emergencies unless the site is completely non-functional or receiving much higher traffic than anticipated and performance has been severely degraded.

Affected products and versions

How to identify high traffic events

In New Relic Alerts, you can use baseline alert conditions to define thresholds that adjust to the behavior of your data.

Baseline alerting is useful for creating alert conditions that:

  • Only notify you when data is behaving abnormally.
  • Dynamically adjust to changing data and trends, including daily or weekly trends.

In addition, baseline alerting works well with new applications when you do not yet have known behaviors.

Follow this link to learn more about New Relic Anomaly detection with applied Intelliegence.

If you receive an alert notification that suggests a high traffic event you may need to consider submitting a Support Ticket requesting additional capacity. Follow the below steps.

How to monitor performance of your site

Adobe provides a set of New Relic alert policies for Adobe Commerce on cloud infrastructure Pro plan architecture and Adobe Commerce on cloud infrastructure Starter plan architecture Production environments to track the following key performance metrics:

  • Apdex score
  • Error rate
  • Disk space (available on Pro architecture Production environments only)

Based on industry best practices, these policies set thresholds for warning and critical conditions that affect performance. When your site experiences an infrastructure or application issue that triggers an alert threshold, New Relic sends alert notifications so that you can proactively address the issue. To use these policies, you must configure notification channels to receive the alert messages.

Follow this link to learn how to configure performance-based alerts.

Steps to request temporary upsize

Follow the steps below to submit a Support Ticket to request temporary additional cloud capacity:

Submit a Support Ticket at the Adobe Commerce Support Center, after inputting the following information:

The Holiday Surge Request choice is only an option between October and December months.
  1. Please select the Adobe Commerce Product for which you are seeking Support.
  2. Complete the first four (Product, Organization, Implementation type, Subject) fields.
  3. Select Adobe Commerce cloud Infrastructure in the Contact Reason drop-down.
  4. Select Holiday Surge Capacity Request in the Adobe Commerce Infrastructure Contact Reason drop-down options. Click OK on the pop-up message requesting 48 business hours’ notice for temporary additional cloud capacity requests.
  5. Select dates for the mandatory fields Resize Start Date and Resize End Date. The preferred Resize Start Time is also a mandatory field.
  6. Complete the next four fields.
  7. In the Description field, if you have additional information on size, provide it here. If no specific larger size is requested, we will be upsizing you up to the next larger environment size capacity. Surge requests will default to the next larger size from your current size. If you require additional capacity, please indicate that in the Description field. Increased capacity will be deducted from your contracted Surge Days or vCPU days. The typical capacity increase window is five days, but if you need more or fewer days, please indicate this in your Support Ticket.
Once the upsize is scheduled, an automated system will adjust the size of your cloud instance. You may not receive any ticket notification when the procedure is complete. You may use the Observation for Adobe Commerce tool to view your AWS or Azure instance types to verify the change.

View the history of your upsizes

You can view the history of requested resizes by requesting the information from your CSM (Customer Success Manager).
The following information is available for each resize request:

  • Size Start Date: date of upsize request.
  • Size End Date: date when the cluster was returned to the previous size.
  • vCPU Size: the size of the cluster after the upsize.
  • Days Usage: for how many days the cluster stayed upsized.
  • Period vCPU: changed vCPU size by the number of days it was used. (for example, vCPU size 192 by 25 days equals 4,800).