Admin 2FA email notifications not being received
Affected products and versions
- Adobe Commerce on cloud infrastructure, all versions
Issue
You have set up Two-Factor Authentication in order to enhance Admin access security, but aren’t receiving the email with the instructions on completing the setup.
Cause
If you have not configured the Sender email properly, or your domain has not been white-labeled in SendGrid, then the email would likely have ended up in the Spam folder.
Troubleshooting
Step 1: Check your Spam folder
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If the email didn’t appear in your Spam folder, run this Mysql query to verify the email addresses have been configured:
code language-sql select * from core_config_data where path like '%trans_email%';- If it doesn’t return any results, it means that the Sender address has not been configured.
Since you you don’t have access to the admin, you will have to insert the configuration into the database. Plug in the appropriate email address and run the MySQL statement:
code language-none insert into core_config_data (scope,scope_id,path,value) values ('default',0,'trans_email/ident_general/email', your-email@here.com)- If it returns a result, proceed to Step 2.
- If it doesn’t return any results, it means that the Sender address has not been configured.
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If the email appeared in your Spam folder, click on the link in the email. If the link has since expired, try logging in again to repeat the process.
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Once you have gained access, go to Stores > Configuration > General > Store Email Addresses and configure the email addresses.
Step 2: If/once the email addresses have been properly configured, SSH into the environment and run this command:
php -r "mail(<your email address>,<subject>,<content>,'To: <sender email>');"
Check your Spam folder for the email. If the email appeared there, submit a support ticket to request the domain to be white-labeled in SendGrid.
Related reading
- SendGrid in our developer documentation.