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Change Admin password on Adobe Commerce on cloud infrastructure

Last update: May 12, 2025

Method 1: Forgot Your Password (reset via email)

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Read the steps in the Reset your password section of Admin Sign In in our user guide.

Below are the critical usage notes.

Enable outgoing emails

Before using the Forgot your password form, ensure that you enable outgoing emails using the Cloud Console. This applies only to integration environments and sandbox projects.

If outgoing emails are truly disabled on Pro Production or Staging - meaning that the email wasn’t picked up by SendGrid - you can verify this by checking Enable emails in the Cloud Console. If the issue persists, you can submit an Adobe Support ticket.

Check your Junk Email folder

If you cannot find the message with a Reset Password link, check your Junk Email folder. The name of the email is Password Reset Confirmation for Admin Username.

Method 2: Add a New Admin User

If you cannot restore or reset the password for the existing user, you can create a new Admin user and set a password for this user. To do so, take the following steps:

  1. Use SSH to log in to the remote environment.
  2. Run the following command: bin/magento admin:user:create --admin-user=%user_name% --admin-password=%your_password% --admin-email=%your_email% --admin-firstname=%admin_user_first_name% --admin-lastname=%admin_user_last_name%
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