Documentation Commerce Commerce on Cloud Guide

Configure outgoing emails

Last update: February 3, 2025

Topics:
Cloud

CREATED FOR:

Admin
Developer

You can enable and disable outgoing emails for integration (and staging for Starter only) environments from the Cloud Console or from the command line. Enable outgoing emails to send two-factor authentication or reset password emails for Cloud project users.

By default, outgoing emails are enabled in Production and Staging (Pro only) environments. However, the Enable outgoing emails setting may appear disabled in the environment settings regardless of status until you set the enable_smtp property through the command line or Cloud Console.

Updating the enable_smtp property value by command line also changes the Enable outgoing emails setting value for this environment on the Cloud Console.

NOTE

Enabling/disabling the Enable outgoing emails setting will not enable/disable emails in the Pro Staging or Production environments.

WARNING

The deployment process begins when you perform a merge, push, or synchronization of your environment, or when you trigger a manual redeployment, during which the Commerce application is in maintenance mode. For a Production environment, Adobe recommends completing this work during off-peak hours to avoid service disruptions.

Enable emails in the Cloud Console

Use the Outgoing emails toggle in the Configure environment view to enable or disable email support.

If outgoing emails must be disabled or re-enabled on Pro Production or Staging environments, you can submit an Adobe Commerce Support ticket.

TIP

Outgoing email status may not be reflected for Pro Staging or Production environments in the Cloud Console.

To manage email support from the Cloud Console:

Log in to the Cloud Console.
Select a project from the All projects list.
On the Project dashboard, click the configuration icon in the upper right.
Click Environments and select a specific environment from the list (except Staging and Production for Pro).
To enable or disable outgoing emails, toggle Enable outgoing emails On or Off.

After you change the setting, the environment builds and deploys with the new configuration.

Enable emails in the CLI

You can change the email configuration for an active environment using the magento-cloud CLI environment:info command to set the enable_smtp property. Enabling SMTP updates the MAGENTO_CLOUD_SMTP_HOST environment variable with the IP address of the SMTP host for sending mail.

To manage email support from the command line:

On your local workstation, change to your project directory.
Check the outgoing email setting for the environment.
magento-cloud environment:info -e <environment-id> | grep enable_smtp
Change the email support configuration by setting the enable_smtp environment variable to true or false.
magento-cloud environment:info --refresh -e <environment-id> enable_smtp true
Wait for the environment to build and deploy.
Use an SSH to log into the remote environment.
Verify that the email works; send a test email to an address that you can check.
php -r 'mail("mail@example.com", "test message", "just testing", "From: tester@example.com");'
Verify that the email is picked up by SendGrid.
grep mail@example.com /var/log/mail.log