Site availability monitoring

Site availabilityDescription
Monitoring goalTo track site availability.
Instrumented onSingle URL selected for high SLA.
DescriptionSite availability is determined based on the thresholds configured around the metric. Notification of site outage gets triggered if the check fails for 10 minutes and there is no active deployment in progress.
Notification recipientMerchant/Partner and Adobe.
Action by AdobeResponsible for triaging and fixing if the issue is on Adobe Commerce infrastructure.
Action by merchantResponsible for fixing the issue if caused by changes or custom code introduced by merchant/partner. For troubleshooting, please refer to: Site Down Troubleshooter.

Diskspace monitoring

Diskspace monitoringDescription
Monitoring goalTo track diskspace usage.
Instrumented onMySQL disk and Media disk partitions.
MetricFree diskspace is monitored every minute on the host. Warning is raised if just 5% or 2GB free space is left. Critical threshold set at the remaining free space is 2% or 1GB.
DescriptionNotification is sent based on the thresholds configured around free diskspace for the host. Additional disk space is automatically added one time to the relevant mount (MySQL or media) to prevent a site outage and to give the merchant time to clear disk space and/or to identify and resolve any code or logs causing rapid disk usage increase.
Notification recipientMerchant/Partner and Adobe.
Action by AdobeAutomatically raise support ticket and additional disk space is automatically added to the relevant mount (MySQL or media) to prevent a site outage.
Action by merchant

To receive ongoing warning level disk space alerts, please refer to:

Previous pageDatabase auto_increment increment variable set to "3" Adobe Commerce on our cloud pro architecture
Next pageAccess New Relic services

Commerce


Connect with Experience League at Summit!

Get front-row access to top sessions, hands-on activities, and networking—wherever you are!

Learn more