Partner Adobe Commerce on cloud infrastructure sandbox requests
This FAQ article contains links to useful resources for Adobe Commerce on cloud infrastructure sandbox Requests.
How do I refresh my Adobe Commerce on cloud infrastructure sandbox? how-do-i-refresh-my-cloud-sandbox
See Reset environment on Cloud in our support knowledge base.
What do I do with a stuck deployment? what-do-i-do-with-a-stuck-deployment
See Deployment troubleshooter in our support knowledge base.
Where/How do I get help when needed? wherehow-do-i-get-help-when-needed
Refer to the Adobe Commerce Support Knowledge Base.
Where/How do solution partners or tech partners submit a support request? wherehow-do-solution-partners-or-tech-partners-submit-a-support-request
Partners with a Partner Sandbox Cloud project cannot submit tickets for sandbox-related issues through Experience League. Please do not use a merchant’s account to submit these tickets, as it may appear to be submitted on their behalf and cause confusion.
If you’re submitting a ticket on behalf of a merchant who has not been granted Shared Access, please request access from the account owner. For steps on how to request access, refer to Shared Access: Grant Privileges for other users to access your account.
- Solution Partners should submit sandbox-related support requests by emailing SPPHelp@adobe.com. These requests will be routed to the Partner Technical Support team.
- Tech Partners should contact Marketplace Support.