Issue

When deploying you see an error message similar to the following, indicating that your Elasticsearch version is not compatible: Elasticsearch service version 5.2.2 on infrastructure layer is not compatible with current version of elasticsearch/elasticsearch module (6.7.0.0), used by your Magento application. You can fix this issue by upgrading the Elasticsearch service on your Magento Cloud infrastructure to version 6.x. Other symptoms of this issue may be missing images and problems with filters in your environment.

Solution

WARNING
If you have a shared environment, ensure staging and production are ready to be upgraded.

To solve this issue, the Elasticsearch client module and Elasticsearch service need to be on the latest recommended versions:

  1. Follow the instructions to change the Elasticsearch module in our developer documentation so you have the latest recommended version of the Elasticsearch client module.
  2. Submit a support ticket and request an Elasticsearch service update to 6.x on staging and production. Please note that an upgrade to the Elasticsearch service may take some time to complete.
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