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Adobe Commerce Support Knowledge Base

Last update: Mon Nov 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
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NOTE
The Adobe Commerce Support Knowledge Base Guide will soon be restructured, with its content being moved to other locations within Adobe Experience League. In the meantime, we will continue to maintain and update the content in this guide.

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What is in this Knowledge Base?

CATEGORY
DESCRIPTION
Support Tools
Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements
Get important updates from the Adobe Commerce teams.
Troubleshooting
Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide
Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To
Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ
Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description
Type
Date
License transfer due to restructuring: This article will help you transition your Adobe Commerce account ownership with ease, including all the essential steps required to keep your services running without a hitch.
New article
November 14, 2024
Security updates available for Adobe Commerce (APSB24-90): On November 12, 2024, Adobe released a security update for Adobe Commerce (on Cloud and On-premises) and Magento Open Source features powered by Commerce Services and deployed as SaaS (Software as a Service). This update resolves a critical vulnerability.
New article
November 14, 2024
MageID account owner is unable to login and submit a support ticket: This article addresses the Adobe Commerce issue where you are unable to log in to your account (MageID) at account.magento.com to submit a support ticket.
New article
November 14, 2024
OOTB Braintree extension for Adobe Commerce lacks support for latest Visa 3DS fields: This article explains how to comply with the new Visa regulations since the Adobe Commerce's out-of-the-box Braintree extension lacks support for the latest Visa 3DS fields.
New article
November 14, 2024
ACSD-61528: Retrieving roles using GraphQL returns no results: The ACSD-61528 patch fixes the issue where retrieving roles from the company's administrator using GraphQL always returns a null result. This patch is available when the Quality Patches Tool (QPT) 1.1.53 is installed.
New article
November 14, 2024
ACSD-48318: Environment emulation nesting error in system.log: The ACSD-48318 patch fixes the issue where an error message main.ERROR:Environment emulation nesting is not allowed appears in system.log every time an invoice email is sent. This patch is available when the Quality Patches Tool (QPT) 1.1.53 is installed.
New article
November 14, 2024
ACSD-59366: Delete teams with deactivated users not visible in the team list: The ACSD-59366 patch fixes the issue where an error occurs when you attempt to delete a team that contains deactivated users who are not visible in the team list. This patch is available when the Quality Patches Tool (QPT) 1.1.52 is installed.
New article
November 14, 2024
ACSD-60234: PayPal shows an incorrect amount when the discount is applied: The ACSD-60234 patch fixes the issue where PayPal shows an incorrect amount when the discount is applied through the payment method. This patch is available when the Quality Patches Tool (QPT) 1.1.51 is installed.
New article
November 14, 2024
ACSD-60673: Cart Price Rule issue fixed for multiple payment methods at checkout: The ACSD-60673 patch fixes the issue where the discounts from a Cart Price Rule that use a payment method condition are not always listed in the totals. This patch is available when the Quality Patches Tool (QPT) 1.1.52 is installed.
New article
November 14, 2024
ACSD-60584: Access token created for one website is allowed to access information on other websites: The ACSD-60584 patch fixes the issue where the access token created for the user on one website is allowed to access or change customer information on other websites. This patch is available when the Quality Patches Tool (QPT) 1.1.53 is installed.
New article
November 14, 2024
ACSD-60788: Custom scripts for Google Tag Manager are not executed due to Content Security Policy errors: The ACSD-60788 patch fixes the issue where custom scripts for Google Tag Manager are not executed due to Content Security Policy errors. This patch is available when the Quality Patches Tool (QPT) 1.1.52 is installed.
New article
November 14, 2024
ACSD-61366: The bin/magento setup:static-content:deploy --jobs 4 command encounters multiple job failures with an error: The ACSD-61366 patch fixes the issue where the bin/magento setup:static-content:deploy --jobs 4 command encounters multiple job failures with the Port must be configured within the host parameter error, despite specifying the port for the DB connection. This patch is available when the Quality Patches Tool (QPT) 1.1.52 is installed.
New article
November 14, 2024
ACSD-60816: New Relic browser monitoring scripts injected by APM agent are not compliant with CSP: The ACSD-60816 patch fixes the issue where the New Relic browser monitoring scripts injected by the APM agent are not compliant with the Content Security Policy (CSP). This patch is available when the Quality Patches Tool (QPT) 1.1.51 is installed.
New article
November 14, 2024
ACSD-59952: Error on deleting shared catalog with same group ID as another shared catalog: The ACSD-59952 patch fixes the error thrown when deleting shared catalogs with the same customer_group_id as another shared catalog. It further prevents users from creating such shared catalogs. This patch is available when the Quality Patches Tool (QPT) 1.1.52 is installed.
New article
November 14, 2024
ACSD-59786: GraphQL returns an error when fetching a quote_id for an expired quote: The ACSD-59786 patch fixes the issue where a GraphQL query returns an error when fetching a quote_id for an expired quote. This patch is available when the Quality Patches Tool (QPT) 1.1.51 is installed.
New article
November 14, 2024
ACSD-59967: JavaScript error prevents Google Maps from rendering correctly: The ACSD-59967 patch fixes the issue where the JavaScript error prevents Google Maps from rendering correctly. This patch is available when the Quality Patches Tool (QPT) 1.1.51 is installed.
New article
November 14, 2024
ACSD-59930: Improves performance of the company's flows: The ACSD-59930 patch fixes the issue where a Timeout error is displayed in the admin panel when creating, saving, or deleting a company with an admin that has 1000+ addresses in the address book. This patch is available when the Quality Patches Tool (QPT) 1.1.53 is installed.
New article
November 14, 2024
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