The following updates were made to the Customer Journey Analytics documentation since its inception.
Feature | Description |
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December 2023 | |
Updates to Anomaly Detection documentation | The documentation for Anomaly Detection was previously located in a section about Virtual Analyst. The following changes were made:
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October 2023 | |
Using derived field for setting goals / targets | Added use case article illustrating how to use derived fields for setting goals / targets and reporting on these. |
Export full tables to the cloud | Added documentation about exporting full tables with millions of Workspace rows to cloud destinations. Exporting full tables offers one-time or scheduled delivery of data tables designed within Workspace with support for up to five breakdowns, five metrics, filters, and calculated metrics, all in a concatenated table. It is the evolution of Data Warehouse reports in Adobe Analytics, with many new, often-requested features that are not available in Data Warehouse today. For more information, see Export Customer Journey Analytics reports to the cloud. |
Reporting Activity Manager | Added documentation for the Reporting Activity Manager. The Reporting Activity Manager lets you see the reporting capacity for each connection in your organization. It provides administrators with detailed visibility into reporting consumption in order to easily diagnose and fix capacity issues during peak reporting times. The following new articles were added: |
New columns on management pages | Documented new columns that are now available in the Calculated metrics manager and the Filters manager. |
Comparison with Adobe Analytics | Added an overview page as an introduction on comparing and understanding the differences between Customer Journey Analytics and Adobe Analytics. |
Additional derived fields functionality | Updated documentation for the new Lookup function. |
September 2023 | |
Updated structure of articles for the Media Playback Time Spent panel | Removed the folder called Media Playback Time Spent, and combined the contents of the folder into a single article: Media Playback Time Spent panel. This change is more in line with the documentation for other panels. |
Additional derived fields functionality | Updated documentation for the new Lowercase and Trim functions and for the additional CSV capabilities added to the Classify function. |
Regional data collection | Updated FAQ with information on regional data collection when using Customer Journey Analytics. |
August 2023 | |
Media Playback Time Spent panel | Updated content for Media Playback Time Spent panel to improve readability. |
Report Builder enhancements | Updated content for Schedule workbooks to provide information for downloading scheduled tasks. Updated content for Create a data block to provide information for using Start date as a dimension. |
Moved content about managing scheduled projects | Created a new article in the Analytics Components Guide called Scheduled projects. This content was previously located in the Schedule projects article in the Analytics Tools Guide. |
Adobe Customer Journey Analytics feature support | Added more information in the Supported in a new way table on the sessionization capabilities in Customer Journey Analytics compared to Adobe Analytics. Learn more |
Evolution from Adobe Analytics | Updated the (Re-)Configure Marketing Channels section with a reference to the Derived fields Marketing channels function template. Learn more |
Data ingestion quick start guides for mobile applications and other platforms | Added additional data ingestion quick start guides outlining how to ingest and use data from mobile applications or other platforms (like desktop applications, games on consoles, applications on set-top boxes and IoT devices) in Customer Journey Analytics. Learn more |
July 2023 | |
Session settings | Added a topic for this data view setting. Learn more |
Adobe Product Analytics | Adobe Product Analytics is a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows. |
Derived fields | A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. |
Expanded lookup support for Profile and Lookup data | Provides the ability to add datasets as lookups of fields within Profile or Lookup datasets. Previously, only Event datasets were supported. Learn more |
Report Builder enhancements | |
Experience Edge geo lookups | Adobe Experience Edge is adding a geo lookup service that provides unified geographic data to all Experience Edge users. |
June 2023 | |
Cross-channel analysis and stitching | In anticipation of the upcoming changes to enable stitching and to further clarify how cross-channel analysis can be elevated using stitching, documentation related to Cross-Channel Analytics functionality is edited to refer to cross-channel analysis as the Customer Journey Analytics capability and use case, and Stitching as an important functionality to accomplish this. |
PowerBI & Tableau access to Customer Journey Analytics data views | The Customer Journey Analytics SQL Connector enables SQL access to data views that you have defined in Customer Journey Analytics. Learn more |
Adobe Journey Optimizer data views | Customer Journey Analytics Admins have access to some extra data views in Customer Journey Analytics, entitled “AJO Data view (Sandbox-name)”. Learn more. |
Currency conversion | Updated documentation for currency conversion support. |
Calculated metrics updates | The following updates were made to calculated metrics documentation in order to align it with current Customer Journey Analytics functionality:
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May 2023 | |
Deep Linking (Mobile App) documentation | Allows users to send links to scorecards that will lead them directly to the scorecard project in the app. Learn more |
Doc on “Select data view from cell” in Report Builder | This feature allows users to select the data view for a data block from a cell. Learn more |
Documentation for updated Home screen for the Analytics dashboards app (Mobile App) | The new updated Home screen allows you to view all of your scorecards in one consolidated scorecard list. Learn more |
Optimization update | Updated article on Optimizing Customer Journey Analytics performance |
Analysis Workspace overview | Updated Analysis Workspace overview to include more general overview information and links to relevant content. |
Create projects | Created a new article that explains in detail how to Create projects in Analysis Workspace. |
Sort components in the left rail | Added information about sorting the list of components in the left rail.See the “Search, filter, and sort the component list” section in Components overview. |
Delete rows containing dynamic dimensions from a Freeform table | Added information about how to quickly delete specific rows that contain dynamic dimensions using the x icon. See the “Quickly exclude specific rows from a table” section in Filter and sort tables. |
Button to add a visualization within a panel | Added information about a new button at the bottom of each panel in Analysis Workspace that allows you to quickly add a visualization. See the “Add visualizations to a panel” section in Visualizations overview. |
Intelligent captions documentation | Enrich storytelling for users with natural-language summaries of a Line visualization. |
Derived fields | Added documentation for derived fields functionality. |
April 2023 | |
Video about using filters as dimensions | Updated the video about using filters as dimension. This video is linked from the Create filters page. Following is a direct link to the video: Use filters as dimensions in Analysis Workspace. |
Filter documentation | Added article about using the Filter builder. Streamlined documentation in Create filters and Filters overview. |
Update to Experimentation panel documentation | Added a section on interpreting non-randomized dimensions. |
Project filters (Ad hoc and quick filters) | Streamlined documentation about project filters and removed duplicated information. The steps for creating ad hoc filters are now combined with the steps for creating quick filters. |
March 2023 | |
Integrate Decision Management data | Added content explaining how to integrate Adobe Journey Optimizer Decision Management data in Customer Journey Analytics. |
Create data stories in mobile scorecards | A data story is a collection of supporting data points, business context, and related metrics built around a central theme or metric. |
Updated feature support | Updated Customer Journey Analytics feature support with a table of features available in Customer Journey Analytics but not available or supported in AA. |
Default calculated metrics | Added content explaining the default calculated metrics provided by Adobe. |
Data Dictionary | Added new documentation for the Data Dictionary, including an Overview, Viewing, Editing, and Monitoring the Data Dictionary. Information in Adding component descriptions was updated to account for Data Dictionary functionality. |
Link sharing for projects (no login required) | Updated existing documentation to explain how to share a read-only link of a project with people who do not have access to Analysis Workspace. Updated user documentation includes Share projects and Create shareable links. Options for administrators were added to Preferences. |
February 2023 | |
Compare Customer Journey Analytics to BI solutions | New document on a comparison of Customer Journey Analytics to typical BI solutions. |
Update to Audiences documentation | New section on latency considerations. |
Update to Audiences documentation | After you have created an audience, Adobe creates an Experience Platform streaming segment for each new Customer Journey Analytics Audience. |
Workspace calendars and date ranges | Updated content to describe relative date ranges, formula calculation updates, and calendar UI changes. See About relative panel date ranges. |
Mobile scorecards | New documentation section to describe how to show and hide comparison date ranges. See Show comparison date ranges in Customer Journey Analytics. |
January 2023 | |
Filter and sort tables | Updated content (including adding procedures and explaining available options) in the Filter and sort tables article. Renamed this article from “Pagination, filtering and sorting tables.” |
Data ingestion quick start guides | New documentation section on how to ingest and use data in Customer Journey Analytics. |
Workspace Folders | Dedicated pages for Folders management. |
Workspace User preferences | Many additional user preferences are now available in Preferences. |
Auto-save for Workspace projects | Updated content to include auto-save functionality in Save projects. |
Landing page | New landing page updates landing page. |
Schedule Workbooks | Dedicated page to describe how to Schedule Workbooks in Report Builder. |
Object array support for profile and lookup datasets | Updated Use arrays of objects and Ingest Adobe Experience Platform audiences to reflect object array support for profile and lookup datasets. |
Date | Update description |
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November 2021 | |
November 2021 | Updated documentation for Records skipped on the Connections Details page. |
October 2021 | |
October 2021 | Documentation for Report Builder in Customer Journey Analytics. |
October 2021 | Customer Journey Analytics Audit Log API documentation |
October 2021 | Documented Visualizations for Analytics dashboards |
October 2021 | Doc for rolling window for Connection data retention. |
September 2021 | |
September 2021 | Metric deduplication doc |
September 2021 | Daylight Savings Time support in reporting |
September 2021 | Customer calendars documentation |
September 2021 | Boolean fields documentation |
September 2021 | Broke out the component settings in data views into individual files: |
September 2021 | New section on the implications of merging report suites in Customer Journey Analytics. |
August 2021 | |
August 2021 | New section on the enhanced Connections experience in Customer Journey Analytics. |
August 2021 | New section on case sensitivity in Data View dimensions. |
June 2021 | |
June 2021 | New documentation on previous project versions in Workspace. |
April 2021 | |
April 2021 | New topic on persistence. |
April 2021 | New documentation on support for scheduled projects in Workspace. |
April 2021 | New topics on the enhanced Data Views experience. |
April 2021 | New topics on ingesting Google Analytics data and analyzing that data. |
April 2021 | Added topic on scheduled reports in Workspace. |
April 2021 | New topic on high-cardinality dimensions in Customer Journey Analytics. |
March 2021 | |
March 2021 | Added topic on support for Analytics dashboards (mobile app). |
March 2021 | New topic on user preferences in Workspace. |
February 2021 | |
February 2021 | New topic on using Marketing Channel dimensions in Adobe Experience Platform. |
February 2021 | Published the new Customer Journey Analytics API documentation. |
January 2021 | |
January 2021 | New topic on adding standard lookups to your dataset. |
Date | Update description |
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November 13, 2020 | New topics on Cross-Channel Analytics, which allows you to rekey a dataset’s person ID, and enables a seamless combination of multiple datasets. |
November 13, 2020 | A new use case on importing call center and web data was added. |
November 10, 2020 | Added a section on the implications of deleting data components to the FAQ. |
November 2, 2020 | Updates to the Customer Journey Analytics feature support page. |
November 2020 | Added content on removing backfill limitations for connections. |
October 7, 2020 | Added a topic on combined event datasets. |
September 15, 2020 | Added a topic on data ingestion. |
September 2, 2020 | Updated section on user permissions. |
August 7, 2020 | New topic on B2B use case - lookup dataset added. |
July 2020 | Added information on Identity Map option for Person ID. |
July 2020 | New topic on object arrays or ‘data hierarchies’ added. |
April 14, 2020 | Updates to the latest UI in the Create Connections topic. |
February 27, 2020 | Updates to the Customer Journey Analytics feature support |
December 2019 | First draft of Customer Journey Analytics documentation |